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6.3

Local Printers/Scanners not working after Vista SP1 Install

Asked by Marc_Johnson in Windows Vista, Computer Scanners by HP, Printers by HP

Tags: Microsoft, Vista, Business, Service Pack 1, HP, LaserJet, 3050, Printer / Scanner Combo

I have about 350 PCs all running Windows Vista Business without Service Pack 1 (SP1) installed. I am in the process of pushing out SP1 to all of them. I recently pushed it out to a pilot group of 10 PCs using a script and SP1 gets installed successfully, however, some user's local printers or scanners would no longer work:

-HP LaserJet 3050 Printer/Scanner: Printing was Ok, but could no longer scan; Had to delete printer object and scanner object (within Device Manager) and then restart. Vista then re-recognized the 3050 and then both printing and scanning worked.
-HP LaserJet P1505 Printer: Printing wouldn't work; Had to uninstall the printer, restart and then reinstall to get printing to work again.

I did have one other PC of the 10 that had an HP LaserJet 1022 and it was not affected by SP1. But I have about 60 PCs that have a 3050 attached and I want to avoid having SP1 break scanning capability. Any suggestions for troubleshooting this?

Notes:
-I setup a test PC with a 3050 attached to it and was able to duplicate the problem with scanning after SP1 was applied to it, so the first one was not a fluke.
-Prior to installing SP1 to these 10 PCs, I had previously installed the following MS Hotfixes per MS's recommendation: KB937287, KB938371 and KB949939
[+][-]09/08/08 11:40 AM, ID: 22420184Accepted Solution

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About this solution

Zones: Windows Vista, Computer Scanners by HP, Printers by HP
Tags: Microsoft, Vista, Business, Service Pack 1, HP, LaserJet, 3050, Printer / Scanner Combo
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Solution Provided By: huntersvcs
Participating Experts: 1
Solution Grade: B
 
[+][-]09/09/08 01:55 PM, ID: 22432188Author Comment

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