Question

Local Printers/Scanners not working after Vista SP1 Install

Asked by: Marc_Johnson

I have about 350 PCs all running Windows Vista Business without Service Pack 1 (SP1) installed. I am in the process of pushing out SP1 to all of them. I recently pushed it out to a pilot group of 10 PCs using a script and SP1 gets installed successfully, however, some user's local printers or scanners would no longer work:

-HP LaserJet 3050 Printer/Scanner: Printing was Ok, but could no longer scan; Had to delete printer object and scanner object (within Device Manager) and then restart. Vista then re-recognized the 3050 and then both printing and scanning worked.
-HP LaserJet P1505 Printer: Printing wouldn't work; Had to uninstall the printer, restart and then reinstall to get printing to work again.

I did have one other PC of the 10 that had an HP LaserJet 1022 and it was not affected by SP1. But I have about 60 PCs that have a 3050 attached and I want to avoid having SP1 break scanning capability. Any suggestions for troubleshooting this?

Notes:
-I setup a test PC with a 3050 attached to it and was able to duplicate the problem with scanning after SP1 was applied to it, so the first one was not a fluke.
-Prior to installing SP1 to these 10 PCs, I had previously installed the following MS Hotfixes per MS's recommendation: KB937287, KB938371 and KB949939

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Asked On
2008-09-05 at 16:07:39ID23707981
Tags

Microsoft

,

Vista

,

Business

,

Service Pack 1

,

HP

,

LaserJet

,

3050

,

Printer / Scanner Combo

Topics

Windows Vista

,

Computer Scanners by HP

,

Printers by HP

Participating Experts
1
Points
500
Comments
2

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Answers

 

by: huntersvcsPosted on 2008-09-08 at 11:40:40ID: 22420184

Looks like the Twain driver might be at issue.  I haven't run the SP1 with "scanning", but it sounds like all your printers are locally connected - is this true?  

You are not the only one with this problem:  http://www.experts-exchange.com/Web_Development/Document_Imaging/Adobe_Acrobat/Q_23368697.html

It appears HP will be re-writing their driver, which "supposedly" will be release soon (see comments from above link).  I would strongly recommend either (a) waiting until the new driver is available and installing it before you release SP1 ---or--- (b) writing a script to re-install the drivers after the SP1 install.

Rick

 

by: Marc_JohnsonPosted on 2008-09-09 at 13:55:50ID: 22432188

I just checked and they still don't have a new driver out yet.

A script to re-install the driver sounds like a good plan on paper but I don't know where to start in doing that for a Vista PC.

20120131-EE-VQP-002

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