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8.7

Lost video, except for Safe Mode

Asked by desertratr in Windows Vista, Personal Computers

Tags: Microsoft, Windows Vista, Home Premium, HP, Pavillion, m9000

HP m9000 media PC running Vista Home Premium.  Unit is 9 months old. All was well.  Suddenly it won't display the desktop.  It starts to boot, and once the Windows splash screen shows up everything is black thereafter.  It appears to continue to boot normally except for lack of display.  The HD LED flashes for a few minutes and then stops except for the occasional blip. I can see that the WiFi LED is flashing is it sends and receives.  When I jiggle the mouse or poke the keyboard the wireless dongle LED flashes, indicating it is receiving.    I tried using a PS2 mouse - no luck.  When I boot in Safe Mode the boot is normal.  The problem arose this afternoon after refusing to come out of hibernation or suspend mode (I can never tell - the lighted power button goes from blue to orange when it hibernates/suspends).  I had to do a hard shutdown by holding the power button for several seconds.  Then the problem arose. Hardware?  SW?
[+][-]09/07/08 04:57 PM, ID: 22413473Expert Comment

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[+][-]09/07/08 09:24 PM, ID: 22414660Author Comment

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[+][-]09/07/08 09:56 PM, ID: 22414733Expert Comment

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[+][-]09/07/08 10:24 PM, ID: 22414789Expert Comment

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[+][-]09/07/08 10:28 PM, ID: 22414802Expert Comment

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[+][-]09/08/08 12:08 AM, ID: 22415153Accepted Solution

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About this solution

Zones: Windows Vista, Personal Computers
Tags: Microsoft, Windows Vista, Home Premium, HP, Pavillion, m9000
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Solution Provided By: SheharyaarSaahil
Participating Experts: 4
Solution Grade: B
 
 
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