Question

Why do I have to log in twice in Vista

Asked by: nprignano

I recently started experiencing a weird issue.  When I go to log into my Vista machine, the first time I enter my credentials, Vista accepts them then says "logging off" on the screen, after which I am returned to the logon screen.  After I enter my credentials a second time, the machine logs in and everything works as normal.  This is a hassle, but it also bothers me that the first time it says "logging off" -- logging who off?

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Asked On
2008-10-25 at 22:50:16ID23848091
Tags

vista

,

login

Topic

Windows Vista

Participating Experts
2
Points
500
Comments
5

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Answers

 

by: manojkumarsPosted on 2008-10-25 at 23:40:12ID: 22806356

try the following

1. Update VISAT SP1
2. Do a full virus scan from microsoft site
http://onecare.live.com/site/en-us/default.htm
3. If the problem is not resolved create another user and see it is working or not

 

by: gratex_ssdPosted on 2008-10-26 at 05:22:03ID: 22806943

There can be alternate login manager installed, such as HP Credential Manager from HP ProtectTools suite. Check for such software and uninstall/disable it. You should get only one original login screen.

 

by: nprignanoPosted on 2008-10-28 at 11:10:04ID: 22824526

manojkumars - Vista SP1 is already installed, I have active virus scanning enabled and have a clean bill of health, and I have tried with multiple accounts and get the same results.

gratex_ssd - this is an HP box, so maybe youre onto something.  I will check it out and get back to you.  thanks for the tip.

 

by: gratex_ssdPosted on 2008-10-28 at 15:36:30ID: 22827022

Glad to hear it - if it doesn't help, try uninstalling whole HP Protect Tools suite - it is rarely used, except when fingerprint logon is desired.

 

by: nprignanoPosted on 2008-11-09 at 21:56:08ID: 22919372

Thanks.  I uninstalled the Protect Tools Suite and it fixed the issue.

20120131-EE-VQP-002

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