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I have a gateway laptop mx8711 with vista Home Prem. Shortly after booting to desktop I get
"windows has encountered a critical problem. your computer will be rebooted" and the computer reboots. I have googled that and have found that others have found it is caused by a corrupted MSN messenger 7. However when trying to uninstall it, I get a "windows installer service could not be accessed" How do I d/ld windows installer for vista and install it?
whats next? customer did not get a vista disk, but has a recovery folder on his d: drive.
I would make an attempt to reinstall vista but instructions say to hit F8 key and chose "Repair this computer" but that option is not available.
I might install XP (cus. has key) but laptop has sata drive and to install sata drivers using F6 key, but laptop has no floppy drive. Bios does not have built in sata drivers.
thanx computerchuck
EST time tue 7:45 3/7/09
20091111-EE-VQP-91 - Hierarchy / EE_QW_3_20080625