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Asked by JohnSaint in Windows Vista, PC Laptops, Video Cards
Hi all,
I'm having a very strange time trying to fix a friend's laptop. He flipped the lid down in hibernation mode as normal and when he opened it up again, the screen blanked on resume.
I forced a shut-down and then started it up again and it went through the motions. I got the vista logo and then the 'Welcome' screen as usual. At the point when the desktop appears, it just goes blank. The cursor remains and can be moved around as normal but the background is simply blank/black.
I start it up in safe mode it does exactly the same thing. The screen is black but with the safe mode text at each corner. In safe mode I can Ctrl + Alt + Delete to get me to that screen but if I try any of the options (Task Manager etc) it just reverts to blank as well.
When I try to shut down, it reverts to blank so I can never do a clean shut-down.
I am stumped.
Many thanks in advance...
20091111-EE-VQP-89 - Hierarchy / EE_QW_3_20080625
