Question

White blank screen Vista

Asked by: starview

Having a white blank screen in vista when booting up, last about 2 minutes abd then everything is fine.

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Asked On
2009-07-06 at 06:32:40ID24546416
Topics

Windows Vista

,

Microsoft Operating Systems

,

Microsoft Windows Operating Systems

Participating Experts
3
Points
500
Comments
16

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Answers

 

by: TCHL2Posted on 2009-07-06 at 06:38:14ID: 24785034

What kind of hardware do you have and when did it start happening?

 

by: ibexsystemsPosted on 2009-07-06 at 06:44:54ID: 24785090

are there any errors in the event viewer?

 

by: starviewPosted on 2009-07-06 at 06:54:28ID: 24785167

I am running Ultimate Vista on a Dell PC 4.00 GB RAM CPU E2160 @ 1.80GHs
32-bit operating system

It has been doing it for sometime.
I have done many virus check and everything seem good

No errors show up

 

by: ibexsystemsPosted on 2009-07-06 at 07:03:13ID: 24785246

This sounds like it could be some thing to do with your video card drivers...

download the latest drivers for your video card and install them.

what video card you got?

 

by: jessc7Posted on 2009-07-06 at 07:03:49ID: 24785254

Based on this article, it may be memory addressing problem or possibly a video driver problem:

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/db44f451-f531-4553-96b7-b29e5388613e

If you temporarily take some of your RAM and run less than 4 GB, do you still have the same issue? If not, is there a BIOS update for your computer on Dell's site?

 

by: TCHL2Posted on 2009-07-06 at 07:05:45ID: 24785276

Jessc7 is correct.  This is most likely a memory addressing problem or a video driver problem.  I would suggest following ibexsystems advice and ensuring that you have the latest video card display drivers since it is the simplest of the 2 potential solutions.

 

by: starviewPosted on 2009-07-06 at 07:20:08ID: 24785440

Everthing is up to date including the bio

 

by: ibexsystemsPosted on 2009-07-06 at 07:32:15ID: 24785547

reinstall the display driver anyway with the latest version.....

you not said what video card you are using?

 

by: starviewPosted on 2009-07-06 at 07:41:49ID: 24785649

Dell SE178WFP

 

by: ibexsystemsPosted on 2009-07-06 at 07:57:36ID: 24785797

DELL SE178WFP is the model of the monitor ???? http://reviews.dell.com/2341/320-6139/reviews.htm

when talking to some of my colleges at work about this problem one of the guys here says his got the same problem with his pc and he says its down to the monitor.

Could you try another monitor on this PC?

To find out what video card  you are running
click the vista start button --> right click computer --> select manage --> click device manager -->display adapters

this should give you what name for what adapter you have.

 

by: starviewPosted on 2009-07-06 at 08:16:13ID: 24786012

Intel G33/G31 Express Chipset family
Logmein mirror driver

 

by: starviewPosted on 2009-07-06 at 08:16:47ID: 24786021

Really don't have another monitor that would work

 

by: ibexsystemsPosted on 2009-07-06 at 08:48:50ID: 24786391

Ok make sure you get the latest chipset drivers from here http://www.intel.com/support/chipsets/sb/CS-026488.htm

then as explained above go to device manager but this time right click the Intel g33/g31 express chipset family and click uninstall and uninstall logmein mirror driver the computer will be asked for a reboot.

Reboot the pc and install the latest driver that you downloaded from the link above

Also why do you have logmein installed do u remotely connect to this pc ?

We use logmein here and the reason for the white screen could be because your computer is reconnecting to logmein I know when we connect to a PC it can make the screen go blank for a few seconds. Which sounds like your problem......?

 

by: starviewPosted on 2009-07-06 at 14:23:08ID: 24789342

Done all of that and still have the blank screen

 

by: ibexsystemsPosted on 2009-07-07 at 08:15:38ID: 24794993

as you have tryed all of that i would defently put it down to the monitor.....

try another monitor on the pc to rule this out......its the only thing we not tryed

 

by: starviewPosted on 2009-07-10 at 19:47:44ID: 31600153

Tried another monitor, same thing happens, I will just live with it for now, I think it has someting to do with vista, because my monitor works fine on xp

20120131-EE-VQP-002

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