Question

Restore failed  reason 0xa0000002 on acer aspire 6530 restore

Asked by: mendmycomputer

Acer Aspire 6530 Laptop - Recovery partition damaged.  No recovery media made but obtained from Acer (3 DVDs - Boot, Image Part 1 and Image Part 2 basically. When booted from the boot media, asks language etc, then asks for and starts on disk 2 which then immediately pops up with  X:\RyTools\NAPP6.exe
      Restore failed  reason 0xa0000002.
      Click ok to restart the computer.
General suggestions on the internet are to make sure no added devices attached (confirmed), using only original supplied parts (confirmed) and to do various options with the drive itself including redo partitions of Acer and Data (which those names) as FAT32 or NTFS, make drive one big partition of FAT32 or NTFS, also leave blank, i.e. wiped with no partitions etc. All have the same affect above. Hardware has been tested on Microscope 2000 and showed no issues with Ram, board or hard-drive, but despite that, replacement ram and hard drive (one at time and both together) and creates the same affect. Did a generic install of Vista Home Premium as per license sticker to test out hardware in general and solid apart from it cannot be activated based on the number on the underside of the laptop - something Acer Support said was normal and we had to use their image which creates the above affect. Have tried installed via another optical drive, copying the media to other DVD disks to make sure they were readable etc to no affect.  Any help in this matter would be greately appreciated.

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2009-07-24 at 03:48:35ID24597496
Tags

aspire 6530

,

reason 0xa0000002

,

restore failed

,

recovery media

Topics

Windows Vista

,

Backup & Restore Software

,

PC Laptops

Participating Experts
2
Points
500
Comments
8

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. Acer Aspire T180 DVD software is missing
    Picked up a Desktop Acer Aspire T180 for repair today. It had the MS antivirus spyware that has been going around. I got rid of it using Malwarebytes and Superantispyware. But some other tech came over awhile back and formatted and reinstalled Vista Home basic. But now when s...
  2. Replacement Optical drive for Acer Aspire 3004wmi
    I'm looking for a replacement optical drive for an Acer Aspire 3004 WLMi.
  3. Format Acer Aspire 1640
    Hello, I would like to format my acer aspire 1640 laptop, but the problem is I don't have a win xp cd for acer, but I have for dell. Would it work ? Where is the best source for an acer win xp cd ? Would an ordinary xp installation cd (not machine specific) work ?
  4. Acer Aspire 3500 Laptop - Can I delete a Partition and i…
    I have a clients Acer Aspire 3500 laptop running Windows XP on it. Acer in their wisdom (I don't like how they do it) partition their drives half and half, thereofre this laptop has 2-30GB drives, rather than just one 60GB drive. Is there a way that I can easily delete the ...
  5. SATA drivers for Acer Aspire 3050 (3055WXMi on t…
    Hey guys. I'm looking for Acer Aspire 3050 Sata Drivers so I can load up Windows Vista on that laptop. It does say Aspire 3055WXMi on the product sticker though. I've got a MS copy of Vista installation disk but when it comes to finding the hard drive during Vista installt...
  6. Acer Aspire One - Restore Failed
    Hi Few days back I installed Ubuntu 10.10 on my Acer Aspire One D250. But for some reason I want to go back to Windows XP that came with my Laptop and has a restore partition in my Hard Disk. I did not touch my recover partition while installing Ubuntu. Ubuntu boot load...

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: rindiPosted on 2009-07-24 at 04:19:01ID: 24933750

The most reliable tool for testing RAM is memtest86+, so use that to test it. And use the HD manufacturer's diagnostic utility to test the HD. You'll find both on the UBCD:

http://ultimatebootcd.com

You probably got damaged media from Acer, I'd return them and ask for replacements.

 

by: mendmycomputerPosted on 2009-07-24 at 04:30:39ID: 24933805

Hi Rindi. Orignal memory and tested replacement memory was also tested with Memtest 86 v. 2.11 prior to Microscrope tests. Couldn't see any mfg hardware diag routine to test the drive with but the original and replacement drive were also used without resolving the issue. I did wonder about the media being damaged but it all codes on it point back to that machine and the discs copied without issue. Also made sure laptop was on latest firmware to rule this out. I would have just done a generic install and activated it but the licence key underneath is not valid and Acer support confirm this (not sure how they can get away with that). There are tons of reports of this error on various acer laptops but seemingly not easy solution. Will look into ultimatebootcd and come back asap.

 

by: rindiPosted on 2009-07-24 at 04:41:17ID: 24933871

OEM licenses used by large manufacturers usually use the same key, so they don't have to enter the key themselves for every PC they install. The key on the sticker is usually just useful if you have to call m$.

Usually the recovery media contain image files from which the system is restored, and files within that image may be corrupt, so it's possible that you can still copy the files themselves from the CDs/DVDs without error.

 

by: mendmycomputerPosted on 2009-07-24 at 04:47:08ID: 24933907

Hi Rindi. Still downloading ultimatebootcd but we did speak to Microsoft about it and their attitude was tough, speak to Acer and they (Acer) said that the keys would not activate normally. As the machne was trashed somehow, we could not use the original recovery partition or likewise use any tools to confirm the current installed key and reload based on that.   I see your point ref the media may contain some of corruption but hopefully that is not the case because it took Acer about 3 weeks to get the last set of discs to us and be charged £50 odd in the process.  Will update based on ultimatebootcd based tests asap.

 

by: rindiPosted on 2009-07-24 at 05:03:47ID: 24933992

An other option that will usually work is if you have access to another Acer with it's OEM version of Vista. Use it's recovery media. If that PC like is usually the case also didn't come with DVD's you can normally make your own sets. There is a utility included which allows you to make such DVD's, the problem is most people don't make them so if the HD dies or the recovery partition goes bad you have to order the media from acer. Best practice is to make those DVD's just after having first setup the PC (not only acer does it that way, also HP, Dell etc.).

 

by: ComputerTechiePosted on 2009-07-24 at 06:36:26ID: 24934742

Another option is if you have another Acer with the same setup is clone the drive to other Acer machine.

CT

 

by: mendmycomputerPosted on 2009-07-28 at 00:38:58ID: 24958557

Update. Managed to resolve it, based on final suggestions of Rindi and ComputerTechie. A variation on both suggestions. We managed to find another source for the disk contents of a similar model but even when force cloned with Ghost it would not work "as is". Got hold of another Acer with XP recovery partition, initially clones as it, then from the faulty drive obtained cloned the Vista recovery over the XP Recovery. It was a shot in the dark but it worked perfectly. "Sledgehammer to crack a nut approach" but has the desired effect. Splitting points between both Rindi and ComputerTechie as pointed in the direction to attempt to solve it. Cheers.

 

by: mendmycomputerPosted on 2009-07-28 at 00:40:33ID: 31607408

Many thanks for your efforts. It pointed me in the right direction to resolve the situation. Many thanks.

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...