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6.7

Vista Printer Problem

Asked by TAC7071 in Windows Vista, Personal Computers, Printers

Tags: Vista Business Dell Printer

In our office we purchased 2 Dell PC's loaded with Vista Business. One PC has a printer issue that is specific to a Dell 1110 Laser Printer. Sometimes a print job will hang and power down the PC similar to unplugging the electrial cord or holding down the power button. This problem is not specific to Microsoft Software or any other software package. After numerous days over the past 6 months working with Dell Technical Support a solution has never been found and Dell is confused. We have rolled back the system to the original delivery setup several times but the problem always returns. Dell says they have not experienced a problem like this with Vista. We have a network printer and do not have this problem with that printer which leads me back to a possible driver problem with Vista. We have also tried 5 other USB ports as a test and it is still occuring. If anyone has any ideas on this a reply would be appreciated
[+][-]10/06/09 07:08 AM, ID: 25505153Accepted Solution

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About this solution

Zones: Windows Vista, Personal Computers, Printers
Tags: Vista Business Dell Printer
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Solution Provided By: awong6687
Participating Experts: 3
Solution Grade: A
 
[+][-]10/01/09 11:33 AM, ID: 25471729Expert Comment

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[+][-]10/01/09 11:54 AM, ID: 25471985Expert Comment

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[+][-]10/01/09 12:04 PM, ID: 25472091Author Comment

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[+][-]10/01/09 01:05 PM, ID: 25472707Author Comment

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[+][-]10/06/09 08:15 AM, ID: 25505981Author Comment

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[+][-]10/06/09 09:28 AM, ID: 25506868Assisted Solution

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[+][-]10/06/09 11:24 AM, ID: 25508127Author Comment

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[+][-]10/06/09 11:57 AM, ID: 25508487Expert Comment

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[+][-]10/06/09 12:27 PM, ID: 25508857Author Comment

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