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Asked by TAC7071 in Windows Vista, Personal Computers, Printers
In our office we purchased 2 Dell PC's loaded with Vista Business. One PC has a printer issue that is specific to a Dell 1110 Laser Printer. Sometimes a print job will hang and power down the PC similar to unplugging the electrial cord or holding down the power button. This problem is not specific to Microsoft Software or any other software package. After numerous days over the past 6 months working with Dell Technical Support a solution has never been found and Dell is confused. We have rolled back the system to the original delivery setup several times but the problem always returns. Dell says they have not experienced a problem like this with Vista. We have a network printer and do not have this problem with that printer which leads me back to a possible driver problem with Vista. We have also tried 5 other USB ports as a test and it is still occuring. If anyone has any ideas on this a reply would be appreciated
20091118-EE-VQP-93 - Hierarchy / EE_QW_3_20080625