My HP dv9820us laptop (Vista x64, Cogeco.ca ISP, RCA cable modem) has been exhibiting some network-related problem(s) for about two weeks. Many (but certainly not all) of my emails, which are intact when viewed on Cogeco's webmail webpage, are received corrupted. The corruptions are varied in nature, from the extreme of only a few characters in the main body, with no header content, through some which are missing the first portion of the main body, to some that are HTML only (I cannot tell whether or not the HTML represents the complete email message). Some Sent emails have either not been dispatched, or are corrupted when received by a destination address (I send a copy from my primary MS Outlook 2003 source to mt alternate hotmail account to test the integrity of my sent emails).
The trouble began with the laptop on my WRT160nv2 wireless router portion of my home network. I began to notice some occasional disconnects from the Internet (using my Network Magic Pro 5.5 program). By coincidence, I was receiving Windows CardSpace errors, but I disabled that program as had been advised by one technical assistance source.
I switched the home network configuration to have the laptop direct connected through the cable modem. One Cogeco technician, on a telephone troubleshooting call disavowed any possible problem with the Cogeco server. However, he did acknowledge that his test did show some cable modem resets, but claimed that the source had to be with my system. A Cogeco technician, during a home visit test, claimed that their portion (cable, cable modem, connectors) of my system was OK.
I have been unable to locate a suitable home network test product with which to troubleshoot my problem. The Windows Networking program shows no problem, rather the Internet connectivity is good (could be that I check it during one of the workable periods of the Internet connection).
The nature of the IE8 and Firefox 3.5.3 Internet failures is that of webpage not available / Network Timeout or website could not be found error messages. Usually, after one or more retries/refreshes, successful access is achieved.
I am collecting a chronology of the results of the failures in an MS Word document, but I will not provide it with this initial post.
Based on this rather simplified overview, can anyone provide any advice/counsel towards a resolution of my problem?
Appreciatively,
Bruce
