Question

Frequent system lockups while using IE6 or Netscape

Asked by: Kevin5150

I recently upgraded from Win98 to Windows XP, using the upgrade install. Aside from a few minor issues, it has been working relatively well. However, I FREQUENTLY get total system lockups while using Internet Explorer 6 (the version included w/ XP) and Netscape 4.xx. This requires a hard reboot, as I cannot even bring up the task manager. All other internet operations through my dial up connection work fine, ie Kazaa, Instant Messenger etc. The system will just completely lock up while I'm surfing with the above mentioned browsers. I downloaded and installed the May 2002 IE security patch (about 2mb i believe), but that didn't help at all. Help would be greatly appreciated. I am using a PII 333, 128mb RAM, Windows XP. Thank you.

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Asked On
2003-02-10 at 19:12:19ID20508485
Tags

lockups

Topic

Windows XP Operating System

Participating Experts
6
Points
200
Comments
17

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Answers

 

by: stevenlewisPosted on 2003-02-10 at 19:18:16ID: 7922639

Hi, Kevin5150
first thing I would do is run spybot
http://patrick.kolla.de/spybotsd.html
to check for spyware/malware
next I would run the repair of IE
How to Repair or \Return to Previous Internet Explorer Installation

If the Internet Explorer Repair Tool Verification does not work, or if Internet Explorer 5 is not listed in the Add/Remove Programs tool in Control Panel, you may be able to start the Internet Explorer Repair tool from a command prompt. To do so, click Start, click Run, and then in the Open box, type the following command, and then click OK:

rundll32 setupwbv.dll,IE6Maintenance "C:\Program Files\Internet Explorer\Setup\SETUP.EXE" /g "C:\WINDOWS\IE Uninstall Log.Txt"

NOTE: This command is case sensitive.









Steve

 

by: Crash2100Posted on 2003-02-10 at 19:22:08ID: 7922671

Have you tried running Windows Update and check disk?
       chkdsk c: /f

 

by: jman1980Posted on 2003-02-10 at 19:26:30ID: 7922697

im with stevenlewis, run spybot and ditch kazaa, if you want a p2p go with kazaa lite or my personal favorite, winmx, both are spyware free.
here is a link with some troubleshoot tips on ie too
http://www.kellys-korner-xp.com/xp_abc.htm
it can be found under I

 

by: Crash2100Posted on 2003-02-10 at 19:35:32ID: 7922748

Since you're using Netscape 4.7, you may want to look into something that gets updated, and in my opinion, is much better than netscape.  Try Mozilla, it is basically identical to Netscape, but it has worked much better for me.

http://www.mozilla.org

For the nightly (latest) release:
ftp://ftp.mozilla.org/pub/mozilla/nightly/latest/

 

by: pelejabPosted on 2003-02-11 at 01:47:11ID: 7924097

Try running this MS hotfix checker. This new version  checks the Hotfix status of Windows NT 4.0, Windows 2000 and Windows XP systems, as well as Internet Information Server (IIS) versions 4.0 and 5.0. Not only that, but the new Hotfix checker will make sure SQL Server 6.0/7.0 and Internet Explorer 5.01 and above are in good shape. Download this 252Kb file from
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=34935A76-0B20-4F91-A0DE-BAAF969CED2B

cheers
Pete

 

by: WindyOceanMoonPosted on 2003-02-11 at 09:53:31ID: 7927288

I have found Norton Windoctor to be a great service to me. I had a problem similar to yours once, and when I ran WINDOC,it found over 200 activeX errors. Windoc managed to repair them all, and when I rebooted,the problem was fixed. Another thing I have done in the past is do a repair install. It seems you might be havig a problem with explorer.exe...I did once, and everything on my computer worked just fine EXCEPT anything that required that to run...I had MSN at the time, and that browser worked, and Netscape7 worked, but I couldn't go into IE, nor the control panel, ect. In that case, I did a repair install. You just pop your XP disk in, choose the install option, and the next page will give you the option to upgrade (which is recommended) that is the option you want to choose. It takes about an hour. After you do that, go to Windows update...it will scan your computer for updates, give ou a list of recommended updates to install, and you just go from there.

 

by: Kevin5150Posted on 2003-02-11 at 13:37:31ID: 7929020

I tried the spybot program, it found a little spyware remaining. but my computer still locks up in the browsers. It seems like it only happens at certain sites, especially while navigating www.gamestop.com and its associated pages (if that helps anyone). I allow the computer to run its checkdisk each startup after a crash, no help there  either apparently. I tried the "rundll32 setupwbv.dll,IE6Maintenance "C:\Program Files\Internet Explorer\Setup\SETUP.EXE" /g "C:\WINDOWS\IE Uninstall Log.Txt" " Command... it gave me a popup box, but none of the options were selectable (they were all shaded in).

I also downloaded the MS hotchecker, but I'm having trouble figuring out exactly how to use it. Thanks for your help so far, keep it coming!

 

by: WindyOceanMoonPosted on 2003-02-11 at 14:37:02ID: 7929445

Well, gaming sites in general use up a lot of resources. If you are low RAM or if you have a lot of other programs running at the same time you are visiting your gaming sites, this could be causing the problem.

 

by: Kevin5150Posted on 2003-02-11 at 20:01:52ID: 7931235

Usually it's just the browser running when it happens. Also, just today, the computer froze and gave me a screen with this error:
DRIVER_IRQL_NOT_LESS_OR_EQUAL.

It seemed to suggest a hardware issue. The only new piece of hardware since my upgrade is my USRobotics 56k winmodem. But it usually works fine. Could this be part of it?

 

by: WindyOceanMoonPosted on 2003-02-12 at 19:53:44ID: 7939218

Well, you may get some clues by going to administrative tools (in control panel) andf then going to event viewer. check the system error logs, and scroll down them to find the times that your system locked up. You can double click on the event, and it will bring up a box describing the error, with a link to help and support that may help you. I have gotten a lot of answers that way. But seriously, whenever I have been stuck in the past and can't seem to find the answer, I do a repair install and that usually fixes everything. Usually though, I enjoy investigating the problem for awhile, it is how I am learning. :-)

 

by: jman1980Posted on 2003-02-13 at 04:47:00ID: 7941440

irq errors are usually 1 of 2 things, 1- a driver issue, if you put a new modem in, make sure the drivers are xp drivers and not 98 or some other ms os, or 2- there are 2 devices sharing the same irq number, this is not uncommon and will not show as a device conflict in device manager. it becomes a problem when they both try to access memory at the same time, open device manager, go to view, list by connection, and see what is on what numbers, you may need to switch pci slots or try to force an irq number assignment.

 

by: Kevin5150Posted on 2003-02-13 at 16:14:04ID: 7946136

In the event list, I see a common event that MAY correspond to my lockups:

The IPSEC Services service terminated with the following error:
The authentication service is unknown.

Anyone have any idea what that means? Thanks for the tip jman1980.... does this help?

ALso, i checked the IRQs on my devices... didn't see an overlap.

 

by: jman1980Posted on 2003-02-13 at 17:39:43ID: 7946525

hum, i looked at what services i am currently running and i have ipsec disabled, you migh try that, also if you go into help and support in your start menu and type in ipsec there are 13 articles that may lead you somewhere, you can also type in authentication service unknown  there are some articles on that too. i would see if disabling the ipsec service works first, right click on my computer, select manage, double click on services, click on services again and scroll down to ipsec, you can always enable it if that does nothing for you.

 

by: WindyOceanMoonPosted on 2003-02-13 at 17:44:17ID: 7946549

This question will just cement my newbie status, but I was just thinking...you had 98 before, and then installed XP. Doesn't it take a lot more ram to run XP? And if so, could your computer be locking up because it is low on that, or memory?

 

by: jman1980Posted on 2003-02-13 at 17:58:16ID: 7946599

windy does make a good point, you didnt list your system specs, if all your other programs are running good and this problem only occures whith ie or netscape, i doubt it is hardware, though one should never rule it out all together. do you think you have your irq problems sorted out? you posted you saw no overlap, have you checked your drivers, have you updated any drivers at all besides the new modem install?

 

by: Kevin5150Posted on 2003-02-13 at 20:05:09ID: 7947151

I'll try disabling the IPSEC. I've got 128mb RAM, so I THINK it's enough. We'll see

 

by: PeteLongPosted on 2003-07-06 at 12:26:38ID: 8864733

Kevin5150,
No comment has been added lately (142 days), so it's time to clean up this TA.
I will leave a recommendation in the Cleanup topic area for this question:

RECOMMENDATION: split points between stevenlewis & windyoceanmoon
Please leave any comments here within 7 days.

-- Please DO NOT accept this comment as an answer ! --

Thanks,

PeteLong
EE Cleanup Volunteer


20120131-EE-VQP-002

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