Question

cannot boot xp. ntfs.sys blue screen 0x00000024

Asked by: heda

I have a big problem. Windows XP pro got a blue screen suddenly. And now it can't boot. normal mode... safe mode, recover console,... anything. Also if I put the hard drive in another computer then that computer doesn't boot either.... and always the same blue screen with this error...

ERROR 0x00000024
NTFS.SYS

and it says... check the disk with CHDSK /F to repair the problem.... but I can't because I can't access to anything to do a CHKDSK...

What can I do ?
Thanks

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Asked On
2003-05-07 at 03:50:45ID20608326
Tags

0x00000024

,

blue

,

screen

,

xp

Topic

Windows XP Operating System

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Answers

 

by: jvuzPosted on 2003-05-07 at 04:01:19ID: 8478805

Try to boot with a boot diskette of Windows 98                         ( www.bootdisk.com ) and start up with option nr 3. startup without cd-rom support. When you did that, type c: CHDSK /F

 

by: hedaPosted on 2003-05-07 at 04:06:08ID: 8478827

the partition is NTFS. can't access from a windows 98 bootdisk.

 

by: jvuzPosted on 2003-05-07 at 04:09:55ID: 8478841

Look here:

http://support.microsoft.com/?kbid=228888


Troubleshooting Stop 0x24 or NTFS_FILE_SYSTEM Error Messages
The information in this article applies to:

* Microsoft Windows 2000 Professional

This article was previously published under Q228888
SYMPTOMS
When you run Windows 2000, you may receive either of the following error messages:
Stop 0x00000024

-or-

NTFS_FILE_SYSTEM
CAUSE
This issue can occur if a problem occurred within the Ntfs.sys file. The Ntfs.sys file is the driver file that enables your computer to read and write to NTFS partitions. Damage in the NTFS file system, damaged portions of your hard disk, or damaged SCSI or IDE drivers can also cause this issue.
RESOLUTION
To resolve this issue:

   1. Interpret the error message. The stop error is followed by four parameters defined in order of appearance:

          * Source file and line number.
          * Optionally contains the address of the exception record.
          * Optionally contains the address of the context record.
    * Optionally contains the address where the original exception occurred.
      All stop errors due to problems with NTFS or FAT have encoded in their first parameter the source file and the line number within the source file that generated the stop error. The high 16 bits (the first four hexadecimal digits after 0x) identify the source file number, and the lower 16 bits (the last four hexadecimal digits of the parameter) identify the source line in the file where the stop occurred.
   2. Check Event Viewer for error messages from SCSI, FASTFAT (the System Log), or Autochk (the Application Log) that might help determine the device or driver that is causing the error.
   3. Try disabling any virus scanning programs, backup programs, or disk defragmenter tools that constantly monitor your computer, and if possible, run hardware diagnostics tools supplied by your computer manufacturer.
   4. Run chkdsk /r to detect and resolve any file system structural damage.
   5. Depletion of non-paged pool memory can cause this issue. If you create a Services for Macintosh (SFM) volume on a large partition (7 gigabytes or larger) with a large number of files (at least 100,000) while the AppleTalk driver Apf.sys is running, the indexing routine consumes a large amount of non-paged pool memory. If the non-paged pool memory is completely depleted, this error can cause your computer to stop responding (hang). However, if the amount of available non-paged pool memory is very low during the indexing process, another kernel-mode driver requiring non-paged pool memory can also cause this issue. To resolve this issue, increase the amount of installed RAM to increase the quantity of non-paged pool memory available to the kernel, or reduce the number of files on the SFM volume.

Any corrupted system or data volume that is using NTFS can cause this error message. If you receive a "stop 0x24" error message when you restart the computer or when you try to run Setup or Recovery Console, you may not be able to determine the cause of the problem by using the steps outlined above. Instead, use one of the following methods to resolve the corrupted NTFS volume.
FAT or FAT32 File System
If your system partition is using the FAT or FAT32 file system, disconnect or turn off any data disks that contain NTFS volumes. This allows you to start back into the operating system to perform troubleshooting steps. If you can determine which NTFS volume is causing the boot problem, use the following steps:

   1. Make sure the drive that contains the corrupted NTFS volume is disconnected, and then start Windows by using Safe mode.
   2. Rename the %SystemRoot%\System32\Drivers\Ntfs.sys file to Ntfs.old, and then shut down the computer (this action prevents the Ntfs.sys driver from loading).
   3. Reconnect the drive that contains the corrupted NTFS volume.
   4. Restart the computer, and then run the following command on the corrupted NTFS volume:

      chkdsk driveletter: /f
      NOTE: The Chkdsk tool has built-in support for NTFS and does not require the Ntfs.sys driver to make repairs.

   5. After you use the Chkdsk tool to repair the corrupted NTFS volume, rename %SystemRoot%\System32\Drivers\Ntfs.old to Ntfs.sys, and then shut down and restart the computer.

The computer should be operational again, and you can try to determine what caused the original problem.
NTFS File System
If your system partition is using the NTFS file system, it is possible that the system partition is corrupted and is causing the "stop 0x24" error message.

To determine if this is the case, disconnect or turn off all other data disks that contain NTFS volumes. After you determine which disk contains the corrupted NTFS volume, move the disk to another Windows 2000-based computer that is running on the FAT or FAT32 file system, or install Windows 2000 on a disk that contains the FAT or FAT32 file system. After you do this, use the steps that are outlined in the "FAT or FAT32 File System" section.
Using Recovery Console on a Single Drive Computer
If your computer contains only a single NTFS volume and no additional Windows 2000-based computers or hard disks are available to use for the previously described methods, you can boot from the four Setup disks to run the Chkdsk tool with the Ntfs.sys driver disabled. To repair a NTFS volume by using Recovery Console, use the following steps:

   1. Start the computer by using a Microsoft Windows 95/98 startup disk with CD-ROM support (or from another computer with a CD-ROM drive, insert the Windows 2000 installation CD-ROM).
   2. Change to the CD_ROM:\Support\Bootdisk folder, and then run Makeboot.exe or Makebt32.exe to create the four Windows 2000 Setup disks.
   3. Using Notepad, modify the Txtsetup.sif file on the first Setup disk you created in step 2:
         1. In the [FileSystems.Load] section, locate the line that begins with "ntfs."
         2. Insert a semicolon (;) at the beginning of the line, as shown in the following example:

[FileSystems.Load]
fat      = fastfat.sys
;ntfs     = ntfs.sys
                                    

         3. Save your changes.
   4. Start the computer that is experiencing the "stop 0x24" error message by using the four Setup disks. When the Welcome to Setup dialog box is displayed, press F10 to start Recovery Console.
   5. Run the following command to repair the corrupted NTFS partition:

      chkdsk driveletter: /p
   6. Type exit to quit Recovery Console, and then restart the computer.

If none of these methods work, you may have to delete, re-create, and format the corrupted NTFS partition, and restore the partition from your last good backup of the volume. The fdisk command in MS-DOS 5.x, MS-DOS 6.x, or Windows 95 and Windows 98 lets you to delete NTFS partitions by selecting and deleting the NON-DOS partition.

 

by: duffbk4Posted on 2003-05-07 at 05:35:21ID: 8479282

Does this problem occur initially as xp begins to load? I have seen this hapen multiple times durring login as the system gets hung up attempting to connect to the network and then stalls. (I call it the blue screen virus" I've always been able to get past this by physically disconnecting any network/internet connections (Mine are using Novell Network). XP then prompts that the system cannot connect and finishes the login to windows.  After this I've updated the windows update, and have yet to have the problem re-occur on any machines. If this is similar to your problem, you might want to give that a shot, as it is a quick fix.

 

by: hedaPosted on 2003-05-07 at 05:42:38ID: 8479325

this problem appears before the boot screen logo... and if I connet the damaged disk in another computer with windows xp the same blue screen appears after the logo screen but before entering to windows. I don't see any logon screen.
I'm trying the boot disks prodedure now.

 

by: hedaPosted on 2003-05-07 at 12:44:51ID: 8482454

I did the windows 2000 boot disk procedure.. and I have recovered all the data !!! perfect !!!!!!
what a fright.... thank you !
:)

 

by: CleanupPingPosted on 2003-08-03 at 22:43:11ID: 9064933

heda:
This old question needs to be finalized -- accept an answer, split points, or get a refund.  For information on your options, please click here-> http:/help/closing.jsp#1
EXPERTS:
Post your closing recommendations!  No comment means you don't care.

 

by: jvuzPosted on 2003-08-03 at 23:11:48ID: 9065244

Heda, who helped you the most?

 

by: GonthaxPosted on 2003-11-08 at 00:14:36ID: 9706318

Just a follow up for other folks, I had the same exact problem and this fixed my hard drive up too.  No lost data :)

~G~

 

by: clinthammerPosted on 2004-01-07 at 00:14:55ID: 10059789

I had the same problem. Actually it was windows sp 1 for xp c asuing the problem.

How you say? Well I installed XP pro and then installed every single update except sp1. After I installed sp1, the damn blue screen came up over and over.

SO now I did the same procedure but have not installed sp1. Still I get the odd bluescreen and have to fix that.

http://www.experts-exchange.com/Operating_Systems/WinXP/Q_20811532.html

 

by: ToopePosted on 2004-03-04 at 07:31:26ID: 10514729

i have the same 0x24 problem and when i make the boot disk (bootdisk.com) and try to use CHKDSK i get error AUTOCHK.EXE not found or something. I tried to copy the autochk.exe from my other computer to a disk but then i get bluescreen with STOP C0000139 about NTDLL.DLL
Help plz!

 

by: webbeldPosted on 2004-03-11 at 15:15:21ID: 10576511

I had the same problem as Toope. For me worked copying AUTOCHK.EXE from another computer to a separate disk. After doing chkdisk /p my notebook booted again.
Are there already any ideas about the reason for that dammed NTFS - problem? Is SP1 the problem? Thx.

 

by: OrAnGeWorXPosted on 2004-07-27 at 16:32:04ID: 11652029

Hey there
I'm having sorta the same problem though the stop error is 0X50, NTFS.sys
I tried pretty much everything, got to this post, had already tried everything on here, problem isn't here :S
wutever i tried, i couldn't get to access the drive (which had been running XP Pro (later updated to SP1) for around a year) it would either display the BSOD or flash it and reboot the system.
I tried the drive as a single drive, BSOD. Tried it as slave to OS installations on NTFS and FAT32 partitions, BSOD. Tried it on the secondary IDE alone with either FAT32 or NTFS systems, again BSOD. Recovery console, nada. Safe mode(S), nada. Couldn't use the CD's repair option.

I'm running out of options... definitely won't consider a format.
Suggestions any1 ?

Thx,
Marc

 

by: pbbiiiPosted on 2004-07-29 at 12:15:19ID: 11670274

My next suggestion was going to be format.  Then I read your last comment. :)

Do you have a second drive that you are willing to format?  If so, remove the other drives, leave the CD ROM, put the 'new' drive in as IDE1 (or 0 depending upon the MB).  Use the disk manufacturer utility to repartition and format the drive as FAT32.  Install WINXP on the new drive.  

After it is done, add the problem drive as a slave.
Make sure the boot order is correct in CMOS.
Boot onto the FAT32 drive, do a chkdsk /f /v on the 'problem' disk.

After that, boot up on the winxp cd again.  Go into recovery console and make sure it recognizes both windows installations.  Boot again on winxp cd but this time to repair a particular installation.  

After that (assuming to be successful on all of these), boot under safemode on the 'ex-problem' drive and do a 'sfc /scannow' to make sure protected files are intact.

I'm not sure if this is related, but the following happened to me last week.  I was rearranging cables on my computer and tripped over the power cable of my kids' computer while my son was playing an online game.

Got a BSOD every time on reboot.  It would pass POST and actually got into safe mode once.  Couldn't boot onto the CD, couldn't boot onto another windows installation on another drive.  Would always get the blue screen.

Got the latest memtest86 from March of 04.  Created a boot diskette on the broken computer and quickly discovered more memory errors than I could count.  Put the memory into my computer and verified the same thing.  However, I still wasn't sure if it was video card, mb or memory or all three.

Went to Fryes.  Turned out the MB, Memory and Video were all bad.  The fan stopped working on the nVidia video card - which btw can cause intermittent problems - memory bad and no amount of good memory and good video cards could make the MB work even though it POSTed fine.

Luckily the memory was Patriot and came with a lifetime warranty.  The other MB and video were two months out of warranty.  Spent $107 on MB/P4 combo - ECS and 2.4 P4 - not the best, but no problems now.  Bought a new video card for $75 and started all over with a reformat and installation.  Now the kids computer doesn't have a years worth of cr*p on it and it works great.

 

by: slusagPosted on 2004-09-08 at 17:23:34ID: 12012116

How do I carry out stage 2 of the solution:

 2. Change to the CD_ROM:\Support\Bootdisk folder, and then run Makeboot.exe or Makebt32.exe to create the four Windows 2000 Setup disks.

When I insert Windows 98 Startup disk with CD-ROM support iI get "A:\> and it comes up with bad command or file name when I key in CD_ROM etc. How exactly do I change to the CD_ROM:\Support\Bootdisk folder?

 

by: OrAnGeWorXPosted on 2004-09-08 at 18:43:52ID: 12012455

Hey there,
just to make sure i understand u right
at a:\ u typed CD_ROM and u got that error ?

to switch to ur cdrom drive u need to find out wut letter it's set to D: - E: - F: depending on how many drives u got on ur system
u only need to type that drive letter followed by :
for example:
A:\E:

But here's a tip... www dot bootdisk dot com and download the files from there
HTH

Marc

 

by: slusagPosted on 2004-09-09 at 01:40:39ID: 12014038

Thank you very much: will use that website to download the file.

 

by: Perre_CPosted on 2004-11-24 at 11:14:43ID: 12668854

Hi All, I have the same ntfs.sys error message.  I followed the comments explained above.

At this moment I was about to use the Windows XP startup disks, 6 pieces, but these disks don't have a SATA driver in the floppy image files.  I can not edit the txsetup.si_ file, this is txsetup.si_ instead of txsetup.sif on the windows xp boot disks...  Whne opening this file with notepad or wordpad, you get to see a file that looks like a wordpad file that you open in notepad, you know with a lot of blocks and signs in it.

Also downloaded the Windows 2000 boot disks but these will not have a SATA driver in the image files as well.

Any idea how I can get the SATA driver in the disk image files?  What am I doing wrong with the txsetup.si_ file, is there a way that I can edit this file?

Thanks!

 

by: bet4aPosted on 2004-12-04 at 18:27:01ID: 12746454

I followed the suggestions above, but like Troope, I got stuck at the STOP C0000139 screen. I tried everything to no avail. Finally, I arrived at a solution. If nothing else works for you:

1. On a working computer, download the Windows XP setup disks from http://support.microsoft.com/default.aspx?scid=kb;en-us;310994 .
2. After writing the six disks, go to the first disk. Delete TXTSETUP.SI_ .
3. Copy TXTSETUP.SIF from your Windows XP CD-ROM into the first disk; it's found in the I386 directory of the CD-ROM.
4. Edit TXTSETUP.SIF in WordPad, putting a semicolon before the "ntfs = ntfs.sys" line so it reads ";ntfs = ntfs.sys".
5. Copy AUTOCHK.EXE to a blank diskette; it's found in the I386 directory of the Windows XP CD-ROM.
6. Start the computer with the 0x00000024 errors using the six Windows XP Setup disks.
7. Enter the Recovery Console.
8. Run chkdsk.
9. If it can't find AUTOCHK.EXE, insert the disk you made with that file and tell it that the file can be found on A:\autochk.exe . CHKDSK should work successfully, which didn't happen for me when I used the comments above.
10. CHKDSK found problems for me. I also ran FIXBOOT and FIXMBR; I'm not sure if this was necessary. It didn't appear that the problem was solved, but when I restarted my computer (without the aid of any disks or CDs), Windows booted up successfully.

Hope this helps!

 

by: Perre_CPosted on 2004-12-06 at 00:24:33ID: 12751997

Hi Bet4a,

  I tried this but unfortunately the chkdsk always stopped after 35%.  Tried chkdsks with all parameters.  AFter that I downloaded Knoppix v3.6 and put that in my machine, this OS was also not able to access the bad ntfs system.  From on the Knoppix cd, I also tried the testdisk command to restore the disk but even this wasn't able to fix it.  
  Than I downloaded BartPE and tried a data recovery tool, GetDataBack, from http://www.runtime.org/datarecovery.htm.  This was also not working because once the BartPE Windows XP version found the disk it tried accessing the ntfs system which was not possible.  I contacted Runtime and asked what to do, they told me to use a Windows 98 system on a spare disk and run GetDAtaBack from on that system.  Because my broken disk is a 120Mb SATA disk, I thought that I should better give it a try with Windows 2000 so that it could access the entire disk, which I installed on a FAT32 partition and all other partitions on that spare disk were also FAT32.  When it booted it displayed that it would do a redundancy check on the broken disk, which I had to cancel else the system hanged again.  Once in Windows 2000, it made me able to access the broken ntfs system without the need of GetDAtaBack.  I was able to backup 80% of my data but some folders were still unaccessible and that data got lost.  I also tried to recover those folders using GetDataBack but when it started scanning the disk, it popped up errors continuously, so I gave up on those cause the data wasn't that important.

  This occassion made me learn a lot during the past two weeks, I didn't want to give up on my data and now I'm very happy that I got the most important stuff out  of it.  If this happens again I'll trow myself out of the window from on the sixth floor, cause I didn't made any backups the last year... ; )

Thanks for your help and for all the previous information in this toppic.

Perre.

 

by: has1sirPosted on 2005-06-21 at 09:07:38ID: 14267405

help me i tried to installl the windows i tried al the ways but nothing work
i formated at fat23 but blue message was appers fastfat.sys file then i tried to formated NTFS
but the same screen but Ntfs.sys file
what i have to do
i have the windows xp sp2
*i check another harddisk or memory the same problem apperas
please help

 

by: bezzy2407Posted on 2005-09-26 at 03:17:06ID: 14957484

i just recived a PC at work with this same problem and found a very simple remedy.

All i had to do was insert XP Pro cd-rom into the drive boot to recovery console and run chkdsk /p. i might have benn lucky but i didnt have to create any boot disk's or found any serious problem had no data loss.

P.S. Is the copy of windows XP PRO with the problems genuine licensed?

 

by: potinasPosted on 2005-10-17 at 14:13:19ID: 15103182

so i'm having the same problem as Heda, from the very beginning.. but.. i have NO idea where to even begin on fixing this problem. i'm talking.. step by step instructions beginning with turning the machine on. any help?

20120131-EE-VQP-002

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