Question

System Restore doesn't work

Asked by: mlscho72

The SR goes through all the motions but after rebooting it says no changes were made to the system. I have tried ~10 different restore points. I can create points. My XP cd doesn't seem to have a "repair" option as recommended in other posts. I've looked through many other questions posted here but none seem to have quite the same problem. I have looked at many of the MS Knowledge Base sheets with no luck. It is starting to look like I may have to reinstall the OS, which I'd rather avoid if possible. Any suggestions?

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2003-06-22 at 12:33:09ID20656273
Tags

restore

,

system

,

work

Topic

Windows XP Operating System

Participating Experts
5
Points
500
Comments
23

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. Unable to recreate SRS database after server restore
    After a disk failure I have been able to restore everything but the SRS database. Unfortunately I did not have the foresight to back this up properly and do not have an online or offline backup of this database. Following MS instructions to create a new SRS database I have ...
  2. System Restore
    I was playing around, trying to rid myself of a few viruses AVG picked up on my machine, and I swtiched system retore off (through my computer), and restarted. When I came back in the system restore tab was no longer available (for me to switch back on). In the registry I f...
  3. SRS Database Wont Mount / Restore
    Morning All ! On one of our many exchange 2003 servers seems to be a bit of a problem with the SRS Database .. When you Start (or restart) the SRS service you get Event #494 Event Type: Error Event Source: ESE Event Category: Logging/Recovery Event ID: 494 Date: 18/04/2006...
  4. System Restore
    I have Vista Home Premium with 2GB of Ram and currently 40GB of free space. Several days ago i tried to manually create a restore point and it stopped during the process and gave the following message: "The restore point could not be created for the following reason....
  5. Is there a way to fix system restore in XP without losing the…
    Two of the computers that I support recently developed problems after the last set of Microsoft Updates. (You can log into Windows, but your desktop never appears - it just sits at a screen with the wallpaper.) One of the computers we fixed easily by starting in Safe Mode a...

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: sramesh2kPosted on 2003-06-22 at 12:38:18ID: 8777012

When you use System Restore to perform a restoration to your system, System Restore may not restore all files as expected. You may also receive the following error message when you restart the computer after the restore process:

System Restore
Restoration Incomplete
Your computer cannot be restored to:
Date
Restore Point Name
This restoration is incomplete. It was interrupted by an improper shutdown. You should undo this restore or choose another restore point.
To choose another restore point, restart System Restore.


http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/q283/0/96.asp&NoWebContent=1

 

by: sramesh2kPosted on 2003-06-22 at 12:38:50ID: 8777014

 

by: mlscho72Posted on 2003-06-22 at 13:18:32ID: 8777147

I've had no improper shutdown problems. The message SR gives follows:

***
Your Computer cannot be restored to:
Monday, June 12
System Checkpoint

No changes were made to your computer.
To choose another restoration point, restart SR.
***

When I select Help on that message I get this:

No changes have been made to your computer. System Restore was unable to restore your computer to the specified restore point. Select another restore point and try to perform the restoration again.

Over the last 3 weeks I have tried at least 10 different points on 3 separate occasions.

Suggestions?

 

by: sramesh2kPosted on 2003-06-22 at 13:41:22ID: 8777299

Disable system restore and enable it again, to see if it helps:

Disable System Restore:
-------------------------------------
1. Click Start.
2. Right-click the My Computer icon and then click Properties.
3. Click the System Restore tab.
4. Check "Turn off system restore" or "Turn off system restore on all drives."
5. Click Apply.
6. A message appears saying it will delete all existing restore points. 7. Click Yes to do this.
8. Click OK.
9. When finished, restart the computer

Enable System Restore:
-------------------------------------
1. Click Start.
2. Right-click My Computer and then click Properties.
3. Click the System Restore tab.
4. Uncheck "Turn off system restore" or "Turn off system restore on all drives."
4. Click Apply and then click OK.

 

by: VeegertxPosted on 2003-06-22 at 13:45:56ID: 8777314

You do realize that things have to change before it sees it. Such as installing something it usually creates an RP= Restore Point otherwise it creates one each day but if nothing has changed other than registry minor stuff you may get that message.

Try this go to Run and type cmd then press enter
then type Net Start in prompt window
Then see if System Restore Service is in list. If not
right click your My Computer icon and choose manage, choose Services and Applications and click the + sign to expand.
Click Services
Scroll down and find System Restore Service and double click
Startup Type should be Automatic, If Manual it won't save but it runs the Restore operation like it knows what its doing.

 

by: VeegertxPosted on 2003-06-22 at 13:52:51ID: 8777345

Also on the repair
To install the Recovery Console as a startup option
With Windows XP running, insert your Windows XP CD in the drive, and click Exit when the installation options are displayed.
Click Start, click Run, and then type D:\i386\winnt32.exe /cmdcons Where D: is the CD-ROM drive letter, and then press Enter. (There is a space between .exe and the slash.)
Follow the instructions on screen to install the Recovery Console, and when the installation is complete, restart your computer.
The Recovery Console will show up in the list of available operating systems in the Startup menu. You must be an administrator to use the Recovery Console.

 

by: VeegertxPosted on 2003-06-22 at 14:19:01ID: 8777451

Sorry on the repair boot with your CD and choose Repair by pressing R, youl'l see it when it asks for that.
There is another way to (Refresh) windows without losing anything.
Insert Windows CD and press Exit when it starts.
Go to explorer and browse the Cd, you will see a folder called I386, right click that folder and keeping mouse held down drag to your hard drive and drop on the C: Choose Copy Here and let it copy the folder to drive. I got an error once then I opened the I386 on CD and selected 1 file then choose Edit up top and selected Select All, then right click and drag to I386 on C: drive.

Then To;
Reinstall WindowsXP and keep all your current installed applications and settings:
Start WindowsXP
Go to the location of your source files Run WINNT32 /unattend
Or Type in the RUN box C:\I386\WINNT32 /unattend  and press enter.
Do this to repair something that has gotten corrupted and don't want to do a clean install.


 

by: tazzy52Posted on 2003-06-23 at 00:49:13ID: 8779596

I have XP and have the same issue.  System Restore only restores if new files are added to it's Add and Remove Programs list.  Not all programs do this.  Some programs do not use a installer but rather are unzipped into a folder.  If the program or whatever you think is possibly damaging to your system is not in the Add Remove Programs list then it is most likely you can remove it by deleting the file using it's uninstall command.  As for registry changes SR I believe does recognize these so the problem you are having is actually not a problem at all, it is normal.  If you believe system files were damaged then system file checker will fix that.  

 

by: mlscho72Posted on 2003-06-23 at 07:11:37ID: 8781681

sramesh2k  Date: 06/22/2003 01:41PM PDT  
last resort
Haven't tried this yet as there is a restore point that I don't want to lose unless it's unavoidable

Veegertx  Date: 06/22/2003 01:45PM PDT  
doesn't help
I'd already tried this one - System Restore Service is in the list

Veegertx  Date: 06/22/2003 01:52PM PDT  
need more advice
I installed the Recovery Console but am uncertain as to which commands would be appropriate for my problem.

Veegertx  Date: 06/22/2003 02:19PM PDT  
??
I tried this but it did not seem to offer a Repair option. It started to do a reinstallation of XP so I canceled it.

 

by: VeegertxPosted on 2003-06-23 at 09:09:57ID: 8782616

A good instruction page from one of the MVP's from MS can be found here for the Repair Option
http://www.michaelstevenstech.com/XPrepairinstall.htm
But I haven't tried this but I will next time I run into problems is the>  There is another way to (Refresh) windows without losing anything as I posted above.

Tazzy52, I think it does restore registry. I enabled option to open the Sys Volume Info folder and one of the files I found in there is _REGISTRY_MACHINE_SAM and there are numerous other reg type files.

 

by: mlscho72Posted on 2003-06-24 at 15:03:10ID: 8793077

After trying everything ELSE above I have now

1) run SR from Safe Mode
2)  disabled and re-enabled System Restore
3) done a Repair Install

After the Repair I can't access SR at all. I get this message:

The procedure entry point RemoteAssistancePrepareSystemRestore could not be located in the dynamic link library WINSTA.dll.

Anybody?

 

by: VeegertxPosted on 2003-06-24 at 17:47:03ID: 8793741

have you looked at this page?
Troubleshooting System Restore in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;302796

 

by: mlscho72Posted on 2003-06-25 at 12:50:08ID: 8800406

I checked out the link and have determined that SR IS running, as shown by both suggested methods. It is enabled on both drives.

I tried to run it in Safe Mode. In neither Safe Mode or normal can I access SR. I still get the message:

(heading)   RSTRUI.EXE   Entry Point Not found  
The procedure entry point RemoteAssistancePrepareSystemRestore could not be located in the dynamic link library WINSTA.dll.

I tried to copy both these files from the XP cd but can't find a match. As close as I got was WINSTA.DL_ and RSTRUI.EX_ .

I'm stumped


 

 

by: VeegertxPosted on 2003-06-25 at 15:27:36ID: 8801412

Ok man this may be the solution.
Insert your XP CD and close the install window
Go to your Windows folder, then to INF folder
find in that folder,    sr.inf
right click on it and
choose install
It may ask for certain files, point them to your CD in the I386 folder unless you have an I386 folder on the Hard drive.
Thats it, reboot. It just worked on mine.

 

by: VeegertxPosted on 2003-06-25 at 15:32:14ID: 8801428

BTW,
If you don't have the option to "INstall"
Download this file and double click to merge and then it will be available.
http://www.kellys-korner-xp.com/regs_edits/infinstall.reg

 

by: VeegertxPosted on 2003-06-25 at 15:36:39ID: 8801448

With CD in, You could just put this in the RUN command box and hit enter.
rundll32.exe advpack.dll,LaunchINFSection C:\Windows\Inf\sr.inf

 

by: mlscho72Posted on 2003-06-25 at 16:28:55ID: 8801656

Veegertx
rundll32.exe advpack.dll,LaunchINFSection C:\Windows\Inf\sr.inf    worked.
I can now access SR and just did a restore and reversed it. Thanks for all your help

 

by: VeegertxPosted on 2003-06-26 at 09:15:12ID: 8806491

No problem man thats why I come here.
I'm not a point person just tryin to help if i Can
Well actually points help if I need to ask a ? about VB lol
take care
:)

 

by: alkemist81Posted on 2003-10-31 at 03:33:58ID: 9656802

Thanks, Veegertx.

I was getting the following error message:

Exception occurred while trying to run "shell32.dll,Control_RunDLL "C:\windows\system32\sysdm.cpl,"System".

rundll32.exe advpack.dll,LaunchINFSection C:\Windows\Inf\sr.inf worked for me.

 

by: VeegertxPosted on 2003-10-31 at 15:23:19ID: 9661240

Glad that helped someone else we tried everyting on it.

 

by: lvconleyPosted on 2004-06-15 at 12:51:22ID: 11318819

Well, I just followed the advice from "Veegertx Date: 06/25/2003 03:27PM PDT" and totally hosed my system restore functionality. During the installation process I was warned that the source files were older than the system restore files being replaced, but I replaced them anyway. I did this out of desperation because System Restore has not been functioning (it would go through the motions but on every restart would tell me that the restoration failed) properly and I'm dealing with an horrendous blue/screen crash problem on my XP Pro box. Anyway, once I finished the re-installation from the sr.inf file, I discovered, to my horror, that all previous restore points had been wiped. So, I went ahead and 'restored' to the restoration point that was created when I did the sr.inf installation, and discovered that all my previous restore points were still gone. So, any hope I had of restoring my system to the pre crash state has now been effectively obliterated.

 

by: VeegertxPosted on 2004-06-18 at 04:41:59ID: 11343179

That command is straight from Microsoft so something is corrupt on your system.
Another thing would be if you did install a later SP then point it to that location when it is searching for the files. Like if you have the SP1, extract it to a folder.
System Restore was updated in SP1. Might re run it to try and fix.

 

by: VeegertxPosted on 2004-06-18 at 04:52:25ID: 11343241

Might also try these
start > run   SFC /purgecache
then
start > run   SFC /scannow
That will check your system files and fix corrupt ones

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...