Question

"A network cable is unplugged" - no it's not!

Asked by: Fikse69

I've seen different variations of this problem by searching, looked at them all, but none of them have so far been helpful in solving my problem.

All of a sudden one afternoon, my internet connection (wireless microwave from Wispertel, not 802.11x/DSL/Cable) stopped working and the connection got the infamous red X and said "A network cable is unplugged. Well, it's not. If I use that exact same cable with my work laptop, everything works just fine.

Here's what I've done so far:
- Replaced cables
- Reset and powered off/on router hardware (not sure if it's really a router, but the thing that the cable from my antenna terminates in which has a single RJ-45 out that goes into my computer)
- Replaced NICs (both my MB's built in 3Com and a Microsoft MN-130 I went out and bought has this problem)
- Removed/reinstalled NICs and updated with latest version of vendors drivers in the process
- Tried different settings for NIC in XP, 10MB/full duplex, 10/half, 100 ditto, auto

Anyone, help! I'm getting desperate. What else is there I could try?

thanks in advance,
Klavs (Fikse69)

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2003-08-05 at 15:49:43ID20700806
Tags

cable

,

network

,

unplugged

Topic

Windows XP Operating System

Participating Experts
7
Points
250
Comments
21

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. Connecting 2 PCs with RJ-45 Ethernet Cards
    If I have 2 stand-alone IBM compatible computers with low cost ethernet combo cards using RJ-45 and BNC connectors, would I need a hub to connect the computers using the RJ-45 jacks ? What max speed transfer are expected with the RJ-45 connection versus the BNC connection ? ...
  2. Network Cable Unplugged
    When I upgraded a PC on my home network from Windows 98 to Windows 2000 the PCI Ethernet Adapter that had been working failed with the error "Network Cable Unplugged. The cable is not, in fact, unplugged. My diagnostics recognizes the adapter's IP Address and it MAC addr...

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: PeteLongPosted on 2003-08-05 at 16:02:47ID: 9084649

Hi Fikse69,
SYMPTOMS
You may receive a notification that a network cable has been unplugged. This message may appear in the lower-right corner of your screen, near the taskbar icon for your network adapter. This message may appear at seemingly random intervals.
CAUSE
This issue may occur when you configure your MN130 settings to allow Windows to turn the adapter off to save power.
RESOLUTION
To resolve this issue, configure the MN130 settings not to allow Windows to turn the adapter off to save power. To do so, follow these steps:
Click Start, point to Connect To, and then click Show all connections.
Right-click the MN130 adapter connection, and then click Properties.
Click the General tab, and then click Configure.
Click the Power Management tab.
Click to clear the Allow the computer to turn off this device to save power check box (if it is selected).


PeteL

 

by: gemartiPosted on 2003-08-05 at 16:42:18ID: 9084804

Do you have a wireless phone in the vicinity of your wireless network?

If you do change the channels of one of them!

 

by: stevenlewisPosted on 2003-08-05 at 17:24:30ID: 9084977

One other suggestion, try a different PCI slot for the NIC

 

by: dew_associatesPosted on 2003-08-05 at 18:48:31ID: 9085224

 

by: Fikse69Posted on 2003-08-05 at 21:07:53ID: 9085782

Thanks to everyone for their comments. Unfortunately, I've tried all of them with no luck (sorry, should have included that in my original post - but I've trying to figure this one for so long out that I'm beginning to lose track).

As suggested, I've disabled the "allow computer to turn off this device", moved the NIC to a different PCI slot, reset my subscriber unit (several times), and tried to both specify my DNS as well as obtained it dynamically.

Any other suggestions? Earlier today, I bought an USB ethernet adapter - I'll give that a try and post the result.

thanks,
Klavs

 

by: dew_associatesPosted on 2003-08-05 at 21:13:25ID: 9085807

Aside from settings, the only other option is that the modem/router or the NIC is bad.

 

by: stevecucciaPosted on 2003-08-05 at 21:15:59ID: 9085818

Looks like bad router/modem/switch.  Actually saw this the other day.  Was on a customers site and all there modems and nics got hit.  We replaced all of them and still had no conductivity.  We replaced there hub and it all worked good.

 

by: Fikse69Posted on 2003-08-05 at 21:49:27ID: 9085943

Well, wouldn't you know it. The USB ethernet adapter I got today (D-link) works like a charm. Must be something wrong with those NICs and/or three PCI slots after all. Just can't believe how the built-in 3COM NIC, one Microsoft PCI NIC, one D-link PCI NIC - and/or three PCI slots can all be dead?

stevecuccia - you mention that you were at a customers site and all their HW was dead. I assume you're doing this professionally in some way? Anyway, do you think it's possible that I've gotten some kind of mini EMP or lightning down through my wireless antenna that fried the equipment in my computer but not the subscriber unit?

thanks,
Klavs

 

by: dew_associatesPosted on 2003-08-05 at 22:53:37ID: 9086309

Microwave is pretty safe that way Klav, but a ground fault at the PC itself, or a sudden loss of power or brown-out and then power surge would definitely do this. That's why I mentioned either a bad NIC or Modem earlier. Unfortunately it's more common than you might think.

 

by: afro_bePosted on 2003-08-06 at 05:07:55ID: 9089964

Have you tried connecting your PC directly (without using the router ) ?

 

by: d_williaPosted on 2003-08-06 at 09:21:32ID: 9092484

You say the desktop works with usb, but not a card.  The laptop works too?  

Check your power or plug your pc into a UPS or another circuit.  You might have a floating ground (disconnected ground wire).  This can introduce voltage on the ground wire.  If this is the case, get your electrical system checked as this condition is dangerous.

 

by: Fikse69Posted on 2003-08-06 at 09:31:22ID: 9092571

Thanks again for the additional comments and suggestions.

I need to go through the wireless/microwave subscriber unit before going into my PC, it's not a router and it also has the power supply for the roof antenna (which goes through a couple of the wires in the Cat5 - or is it Cat7 - cable to the antenna).

Making sure I don't have a floating ground is a very good idea. I'll see if I can pick up a cheap UPS somewhere, instead of just the surge protectors I have it hooked up to now - and also get the electrical system verified. Will let you know how that goes.

thanks,
Klavs

 

by: stevecucciaPosted on 2003-08-07 at 05:39:55ID: 9099142

We just had someone bring in an FM114P, wireless router/firewall, and it was completely fried.  So yea wireless routers can be hit in lightning storms.  Sorry for the delay.  I did not work yesterday.

 

by: dew_associatesPosted on 2003-08-07 at 06:06:14ID: 9099344

Yeah I guess Steve, as most are plugged into a power source!

 

by: Fikse69Posted on 2003-08-14 at 08:15:16ID: 9147320

More trouble. I thought using the USB ethernet adapter was the answer to my prayers, and while it works most of the time, every 10-15 minutes my connection with the outside world dies. When that happens, the link light on the USB adapter is still on, and the activity light blinks occasionally.
Sometimes I can get it back to life after 15 minutes or so of messing around with it, enabling/disabling the connection, renewing my dynicamically assigned IP address, and trying to ping various servers. However, most of the time I need to reboot in order to get it working again.

Oh yeah, and regarding some of the things brought up earlier - my local electrician says the ground is solid, and I also got a UPS that everything is now hooked up to.

Any suggestions for further diagnosis and troubleshooting? As you can imagine, it's driving me nuts!

thanks,
Klavs

 

by: dew_associatesPosted on 2003-08-14 at 10:26:42ID: 9148482

Klavs, my last two suggestions may not be what you want to hear, but they are truthful.

1. Possibility is that the XP installation on the machine is damaged somehow. It may be from all of the changes and diagnostics that have occurred up to this point, but I admit its a stretch. Reformat and reinstall XP clean is one option.

2. The other option is a distinct possibility in that whispertel connection is very poor, not the throughput when its up, but the connection or signal itself provided by them. Are you able to test the system on a dialup to see how it performs?

 

by: Fikse69Posted on 2003-08-14 at 11:23:03ID: 9148898

I agree about the XP reinstall being one of the last things to try, but I've been reluctant to do that since it was a completely fresh install that I started having these problems on (thus I'm sceptical as to whether it wouldn't just start all over again until I find the root cause).

Anyway, what do you mean about testing the system on a dialup? Do you mean just verifying that I can get internet connectivity through any kind of dial-up? I know that works, that's what I've been doing when the high-speed has been down. That still brings me back to it being related to ethernet hardware and/or TCP/IP settings.

thanks,
Klavs

 

by: dew_associatesPosted on 2003-08-14 at 11:34:04ID: 9148989

Klavs,

While I have had some premium NIC's give me problems, for the large part they don't. Likewise, if the CAT cable is known good, that eliminates that. That leaves you with Whispertel's device, presuming that you have taken any switches, hubs and routers out of the mix and plug the one machine directly into the Whispertel device. If doing this, the connection still fails, you've pretty much ruled out the hardware in between, as well as the NIC and cable. On an aside, what cable does Whispertel recommend between your machine (or a router) and their device, regular CAT cable or a cross-over cable?

In essence, you've pretty well narrowed the issue down to (1) your machine; (2) Whispertel's device; or (3) Whispertel's service in your area. Microwave and 802.XX has certainly not yet attained trouble free status.

 

by: dew_associatesPosted on 2003-11-10 at 20:36:41ID: 9720003

There has been sufficient information provided to diagnose and then resolve this issue.

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...