Question

WinXP crashes in random intervals (with minidump output)

Asked by: martinv

Hello experts,
my WinXP Pro started to crash in random intervals - once per day or two. This is my notebook (Acer 620) development machine with WinXp, VS.NET and webserver installed along with ZoneAlarm firewall.

I suspect that it has something with disc activity - it seems that all crashes were during time when I tried to locate file in TotalCommander by keyboard shortcut (that altr+ctrl+ type letters to find file in the current folder)

Any help?

-----------------------
More info
-----------------------
In event log is this message:

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007f (0x00000008, 0x80042000, 0x00000000, 0x00000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


I've tried to process memory.dmp and minidump by dumpchk tool but it doesn't helped me. Output from memory.dmp included:

----- 32 bit Kernel Summary Dump Analysis

DUMP_HEADER32:
MajorVersion        0000000f
MinorVersion        00000a28
DirectoryTableBase  00039000
PfnDataBase         81051000
PsLoadedModuleList  80543530
PsActiveProcessHead 80545578
MachineImageType    0000014c
NumberProcessors    00000001
BugCheckCode        0000007f
BugCheckParameter1  00000008
BugCheckParameter2  80042000
BugCheckParameter3  00000000
BugCheckParameter4  00000000
PaeEnabled          00000000
KdDebuggerDataBlock 805353e0

SUMMARY_DUMP32:
DumpOptions         504d4453
HeaderSize          00005000
BitmapSize          0001f7d0
Pages               000049f4
Bitmap.SizeOfBitMap 0001f7d0

KiProcessorBlock at 80542480
  1 KiProcessorBlock entries:
  ffdff120


Windows XP Kernel Version 2600 (Service Pack 1) UP Free x86 compatible
Built by: 2600.xpsp2.030422-1633
Kernel base = 0x804d4000 PsLoadedModuleList = 0x80543530
Debug session time: Mon Aug 18 16:19:59 2003
System Uptime: 2 days 3:01:51
start    end        module name
804d4000 806aa280   nt             Checksum: 001E311B  Timestamp: Thu Apr 24 17:57:43 2003 (3EA80977)

Unloaded modules:
ed8e5000 ed90c000   kmixer.sys    Timestamp: Mon Aug 18 12:41:31 2003 (3F40AD5B)
ed8e5000 ed90c000   kmixer.sys    Timestamp: Mon Aug 18 11:50:13 2003 (3F40A155)
ed8e5000 ed90c000   kmixer.sys    Timestamp: Mon Aug 18 11:19:10 2003 (3F409A0E)
ed8e5000 ed90c000   kmixer.sys    Timestamp: Mon Aug 18 11:04:55 2003 (3F4096B7)
ed8b7000 ed8cd000   hiber_atapi.    Timestamp: Mon Aug 18 11:04:52 2003 (3F4096B4)
ed8e5000 ed90c000   kmixer.sys    Timestamp: Mon Aug 18 08:37:53 2003 (3F407441)
eda4c000 eda73000   kmixer.sys    Timestamp: Mon Aug 18 02:23:10 2003 (3F401C6E)
eda4c000 eda73000   kmixer.sys    Timestamp: Sun Aug 17 20:26:59 2003 (3F3FC8F3)
eda4c000 eda73000   kmixer.sys    Timestamp: Sun Aug 17 20:07:54 2003 (3F3FC47A)
eda4c000 eda73000   kmixer.sys    Timestamp: Sun Aug 17 19:31:58 2003 (3F3FBC0E)
eda4c000 eda73000   kmixer.sys    Timestamp: Sun Aug 17 19:15:53 2003 (3F3FB849)
eda4c000 eda73000   kmixer.sys    Timestamp: Sun Aug 17 19:01:08 2003 (3F3FB4D4)
eda4c000 eda73000   kmixer.sys    Timestamp: Sun Aug 17 18:24:25 2003 (3F3FAC39)
eda4c000 eda73000   kmixer.sys    Timestamp: Sun Aug 17 18:06:48 2003 (3F3FA818)
eda4c000 eda73000   kmixer.sys    Timestamp: Sun Aug 17 17:45:51 2003 (3F3FA32F)
edb24000 edb4b000   kmixer.sys    Timestamp: Sun Aug 17 17:34:23 2003 (3F3FA07F)
edb24000 edb4b000   kmixer.sys    Timestamp: Sun Aug 17 14:49:07 2003 (3F3F79C3)
edb24000 edb4b000   kmixer.sys    Timestamp: Sun Aug 17 14:16:34 2003 (3F3F7222)
edbeb000 edc12000   kmixer.sys    Timestamp: Sun Aug 17 12:57:45 2003 (3F3F5FA9)
edbeb000 edc12000   kmixer.sys    Timestamp: Sun Aug 17 10:10:49 2003 (3F3F3889)
edbeb000 edc12000   kmixer.sys    Timestamp: Sun Aug 17 08:44:30 2003 (3F3F244E)
edbeb000 edc12000   kmixer.sys    Timestamp: Sun Aug 17 08:20:00 2003 (3F3F1E90)
edbeb000 edc12000   kmixer.sys    Timestamp: Sun Aug 17 08:07:44 2003 (3F3F1BB0)
edbeb000 edc12000   kmixer.sys    Timestamp: Sun Aug 17 07:52:44 2003 (3F3F182C)
edbeb000 edc12000   kmixer.sys    Timestamp: Sun Aug 17 07:37:44 2003 (3F3F14A8)
edbeb000 edc12000   kmixer.sys    Timestamp: Sat Aug 16 22:55:34 2003 (3F3E9A46)
ede08000 ede2f000   kmixer.sys    Timestamp: Sat Aug 16 22:11:40 2003 (3F3E8FFC)
ede08000 ede2f000   kmixer.sys    Timestamp: Sat Aug 16 17:22:27 2003 (3F3E4C33)
ede08000 ede2f000   kmixer.sys    Timestamp: Sat Aug 16 17:03:00 2003 (3F3E47A4)
ede08000 ede2f000   kmixer.sys    Timestamp: Sat Aug 16 16:44:53 2003 (3F3E4365)
ee00f000 ee036000   kmixer.sys    Timestamp: Sat Aug 16 16:36:41 2003 (3F3E4179)
ee64e000 ee675000   kmixer.sys    Timestamp: Sat Aug 16 13:41:59 2003 (3F3E1887)
f8b7c000 f8b7d000   drmkaud.sys    Timestamp: Sat Aug 16 13:20:00 2003 (3F3E1360)
ef023000 ef04a000   kmixer.sys    Timestamp: Sat Aug 16 13:19:59 2003 (3F3E135F)
ef45f000 ef46c000   DMusic.sys    Timestamp: Sat Aug 16 13:19:59 2003 (3F3E135F)
ef44f000 ef45d000   swmidi.sys    Timestamp: Sat Aug 16 13:19:59 2003 (3F3E135F)
ef0bb000 ef0de000   aec.sys     Timestamp: Sat Aug 16 13:19:59 2003 (3F3E135F)
f8a66000 f8a68000   splitter.sys    Timestamp: Sat Aug 16 13:19:59 2003 (3F3E135F)
f8702000 f870c000   imapi.sys    Timestamp: Sat Aug 16 13:18:31 2003 (3F3E1307)
f8902000 f8907000   Cdaudio.SYS    Timestamp: Sat Aug 16 13:18:24 2003 (3F3E1300)
f89e6000 f89e9000   Sfloppy.SYS    Timestamp: Sat Aug 16 13:18:24 2003 (3F3E1300)
f88fa000 f88ff000   Flpydisk.SYS    Timestamp: Sat Aug 16 13:18:24 2003 (3F3E1300)

Finished dump check

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Asked On
2003-08-18 at 08:16:03ID20712719
Topic

Windows XP Operating System

Participating Experts
3
Points
250
Comments
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Answers

 

by: LeeTutorPosted on 2003-08-18 at 15:57:14ID: 9177221

This is a good article on the causes for Stop 0x7F errors:

http://support.microsoft.com/default.aspx?scid=kb;en-us;137539
General Causes of STOP 0x0000007F Errors

 

by: martinvPosted on 2003-08-19 at 00:00:03ID: 9178980

Thank you for excelent article, LeeTutor!

I've used info in it and it looks like it's "Double fault" - either hardware (don't think so) or kernel level driver error. I'am suspecting ZoneAlarm.

Is any way how to determine which driver has crashed?

 

by: LeeTutorPosted on 2003-08-19 at 09:20:04ID: 9181923

Why do you suspect ZoneAlarm?  You can turn it off by right clicking the icon in the Notification Area (what used to be called System Tray in previous versions of Windows) and choosing the Shutdown Zonelarm from the menu.  You can also choose Restore ZoneAlarm Control Center from this context menu and click to remove the check mark next to Load ZoneAlarm at Startup and then reboot to start your computer without ZoneAlarm running.  And here is an article about interpreting memory dumps:

http://support.microsoft.com/default.aspx?scid=kb;en-us;314084
How to Gather Information After a Memory Dump in Windows XP

 

by: martinvPosted on 2003-08-19 at 10:59:38ID: 9182751

- why zoner alarm? It was installed not long time ago and is only program in my pc which installed kernel-level driver (AFAIK).

- disabling zone alarm for long time is unfortunatelly not possible :-(, in days of Blaster worm I don't want to use ADSL unprotected.

- article at microsoft: I've checked it but it doesn't help me. I neeed ExceptionAddress field, which is not present in my memory dump (as it's second level exception).

- When looking arount ZoneAlarm site I've found that they just published new update. I've tried to install it. If it will not crash for few days I'll accept your answer (as I've learn a lot from links provided by you). If it will crash again I'll comment further.

ok?

 

by: LeeTutorPosted on 2003-08-19 at 11:11:53ID: 9182857

Fine.  Hope your problem is solved.

 

by: LeeTutorPosted on 2003-08-19 at 11:29:18ID: 9182988

I definitely agree you need to run with a firewall.  I am running XP, as well as 98 and ME, with the latest ZoneAlarm versions (the free copy, not the paid for one) with no problems whatsoever.  If the latest ZoneAlarm fails to correct the problem (but running without it does make the problem go away), there are other free firewalls that you can try, described here:

http://www.iopus.com/guides/free-firewall.htm

 

by: martinvPosted on 2003-08-19 at 11:36:43ID: 9183046

Thank you, I'll check it if ZA failed.

I was trying firewall from Keiro , but it has strange issues when I hibernate my notebook. I'am running paid version of ZA so I hope, they has fixed it (if it was their issue), or else I have to send Yakuza to their HQ.

Quite a problem, because I don't know any Yakuza guy :-)

 

by: martinvPosted on 2003-08-26 at 02:26:21ID: 9222380

Hmm,
it has crashed again few minutes ago. Zone Alarm was turned off (but not uninstalled) :-(

Any suggestion what to try next?

 

by: LeeTutorPosted on 2003-08-26 at 08:33:27ID: 9224857

I found some more info on STOP 0x7f.  It is written for Win2000, but it presumably also applies to XP:

http://www.microsoft.com/technet/treeview/default.asp?url=/technet/prodtechnol/windows2000serv/reskit/serverop/part4/sopch16.asp

Stop 0x0000007F or UNEXPECTED_KERNEL_MODE_TRAP
This Stop message, also known as Stop 0x7F, means that one of two types of problems occurred in kernel-mode, either a kind of condition that the kernel is not allowed to have or catch (a bound trap), or a kind of error that is always fatal. Occasionally, this message can be caused by software problems, but the most common cause is hardware failure.

Interpreting the Message
The four parameters listed in the message are defined in order of appearance as follows:

Processor exception code
0 (zero)
0 (zero)
0 (zero)
The first and most important parameter (0x0000000x) can have several different values. The cause of this error can vary, depending on the value of this parameter. All conditions that cause a Stop 0x7F can be found in any x86 microprocessor reference manual because they are specific to the x86 platform. Here are some of the most common exception codes:

0x00000000, or Divide by Zero Error, is caused when a DIV instruction is run and the divisor is 0. Memory corruption, other hardware problems, or software failures can cause this error.
0x00000004, or Overflow, occurs when the processor executes a call to an interrupt handler when the overflow (OF) flag is set.
0x00000005, or Bounds Check Fault, is generated when the processor, while executing a BOUND instruction, finds that a variable's assigned value exceeds the specified limits. A BOUND instruction is used to ensure that a signed array index is within a certain range.
0x00000006, or Invalid Opcode, is generated when the processor attempts to run an invalid instruction. This is generally caused when the instruction pointer has become corrupted and is pointing to the wrong location. The most common cause of this is hardware memory corruption.
0x00000008, or Double Fault, is when an exception occurs while trying to call the handler for a prior exception. Normally, the two exceptions can be handled serially. However, there are several exceptions that cannot be handled serially, and in this situation the processor signals a double fault. This is almost always caused by hardware problems.
Other exception codes are defined as follows:

0x00000001—A system-debugger call.
0x00000003—A debugger breakpoint.
0x00000007—A hardware coprocessor instruction with no coprocessor present.
0x0000000A—A corrupted Task State Segment.
0x0000000B—An access to a memory segment that was not present.
0x0000000C—An access to memory beyond the limits of a stack.
0x0000000D—An exception not covered by some other exception; a protection fault that pertains to access violations for applications.
Resolving the Problem
Hardware failure or incompatibility. Stop 0x7F usually occurs after the installation of faulty or mismatched hardware (especially memory) or in the event that installed hardware fails. If hardware was recently added to the system, remove it to see if the error recurs. If existing hardware has failed, remove or replace the faulty component. Run hardware diagnostics supplied by the system manufacturer, especially the memory scanner, to determine which hardware component has failed. For details on these procedures, see the owner's manual for your computer. Check that all the adapter cards in the computer, including memory modules, are properly seated. Use an ink eraser or an electrical contact treatment, available at electronics supply stores, to ensure adapter card contacts are clean. Be sure to wipe the cleaned contacts off, removing all cleaning debris, before reinstalling the adapter card into the computer. If compressed air is available, use it to clear out the adapter card slot.

If the error appears on a newly installed system, check the availability of updates for BIOS revisions on the motherboard, SCSI controllers, or network cards. Updates of this kind are typically available on the Web site or BBS of the hardware manufacturer.

Confirm that all hard disks, hard disk controllers, and SCSI adapters are listed on the Windows 2000 Hardware Compatibility List (HCL). For more information about the HCL, see "Additional Resources" at the end of this chapter.

If the error occurred after the installation of a new or updated device driver, the driver should be removed or replaced. If, under this circumstance, the error occurs during the startup sequence, restart the computer using Safe Mode to rename or delete the file. If the driver is used as part of the system startup process in Safe Mode, you need to start the computer using the Recovery Console in order to access the file. For more information about Safe Mode, see chapter "Startup Process" in this book. For more information about the Recovery Console, see chapter "Repair, Recovery, and Restore" in this book.

Also try restarting your computer, and press F8 at the character-mode screen that displays the prompt "For troubleshooting and advanced startup options for Windows 2000, press F8." At the resulting Windows 2000 Advanced Options menu, choose the Last Known Good Configuration option. This option is most effective when only one driver or service is added at a time.

Overclocking. Setting the CPU to run at speeds above the rated specification (known as overclocking the CPU) can cause this error. If this has been done to the computer experiencing the error, return the CPU to the default clock speed setting.

Check the System Log in Event Viewer for additional error messages that might help pinpoint the device or driver that is causing the error. Disabling memory caching of the BIOS might also resolve it.

If you encountered this error while upgrading to Windows 2000, it might be caused by a device driver, a system service, a virus scanner, or a backup tool that is incompatible with the new version. If possible, remove all third-party device drivers and system services and disable any virus scanners prior to upgrading. Contact the software manufacturer to obtain updates of these tools.

Microsoft periodically releases a package of product improvements and problem resolutions for Windows 2000 called a Service Pack. Because many problems are resolved by installing the latest Service Pack, it is recommended that all users install them as they become available. To check which Service Pack, if any, is installed on your system, click Start, click Run, type winver, and then press ENTER. The About Windows 2000 dialog box displays the Windows version number and the version number of the Service Pack, if one has been installed.

Occasionally, remedies to specific problems are developed after the release of a Service Pack. These remedies are called hotfixes. Microsoft does not recommend that you install a post-Service Pack hotfix unless the specific problem it addresses has been encountered. Service Packs include all of the hotfixes released since the release of the previous Service Pack. The status of hotfix installations is not indicated in the About Windows 2000 dialog box. For more information about Service Packs and hotfixes, see "Additional Resources" at the end of this chapter.

Finally, if all the above steps fail to resolve the error, take the system motherboard to a repair facility for diagnostic testing. A crack, a scratched trace, or a defective component on the motherboard can also cause this error.

For more troubleshooting information about the 0x7F Stop message, refer to the Microsoft Knowledge Base link , using the keywords winnt and 0x0000007F. For information about this resource, see "Additional Resources" at the end of this chapter.

 

by: martinvPosted on 2003-09-01 at 00:24:40ID: 9260095

Hello LeeTutor,
thanks for your comment, but it didn't help :-(

I've tried to downgrade my graphics card driver for older version and it seams to be fever crashes. Now it crashes only once a week or so.

All BSOD are reporting "double failure" and I don't know which was se first one :-/

My problem is not solved, but I've learn quite a lot from your comments so I'm acception one of them as an answer...

 

by: pertti6969Posted on 2003-10-27 at 18:24:10ID: 9631112

I SOLVED MINIDUMB...SYSDATA.XML ERROR for my computer.
I but better cooler fans to my computer and I noticed that when motherboard (ASUS) temperature is about 33 celsius the sysdata.xml errors are gone forever. Before i had motherboard temperature about 45 celsius. I suppose that the graphic card's temperature went too high and the system crashes after every 10 minutes. Now i have played for 10 hours and everything is working okey. Jihuu

I have solved this problem about 3 moths and i have tried everything and study every experts advice.

I have notice that there are some same components when this error is born.

My system:
OS:WIN XP HOME
MB:Asus A7V8X ( I think that it is almoust everytime asus mb this problem is mentioned.)
CPU:AMD 1400+ ATHLON
GC:Hercules prophet radeon 9700 (almoust everytime it is radeon, which is freeze)
MEM: 512 DDR 333

TEMPERATURES WHEN SYSTEM WORKS OK: MB=33 celsius, CPU=55 celsius

TEMPERATURES WHEN NOT WORKING OK MB=45 celsius, CPU=60 celsius

this little difference between the motherboard's temperature seems to be main reason for minidumb,,,/sysdata.xml error.

Other ways to solve this problem. (i have tried these all and without the wanted result)

memory fault
too small power
remove windows XP's SP1
change pagefile settings
change fastwrite off
change agp 8x to smaller
wrong drivers


 

by: rpartingtonPosted on 2004-05-17 at 12:59:30ID: 11092340

I appreciate this question has been answered earlier but this is for all the other users who read these messages, (of which there are thousands as this is a major problem for XP users, )with a slightly differant symtom to the above but with the same error.

Error : LOCALS~1\Temp\WER2.tmp.dir00\sysdata.xml

This definately is a major problem for XP users. Some users have found that it was a problem with bad RAM,
The majority appear to have this problem whilst playing games.
Others seem to have this error after installing SP1.

If its a ram problem its obvious how to fix it so I wont bother telling you all how to suck eggs or find out if it is a ram problem or how to fix it.

If its SP1 most users seem to have got over this by reinstalling SP1 gain or removing SP1 & leaving it off altogether.

The users who are playing games at the time & these seem to be in the majority have either fixed it by updating the video drivers or taking the drastic option of using a completely differant video card or putting more powerful cooling fans in.
However here is a MICROSOFT KB with the exact SYSDATA.XML error message & there suggested fix:

http://support.microsoft.com/default.aspx?scid=kb;en-us;318023
I hope the above helps you all out as it appears to be a HUGE HUGE problem for XP users

20120131-EE-VQP-002

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