Question

IE will not display any pages

Asked by: Quetzal

When initially started, has proxy enabled, but not proxy settings.  Disable proxy and displays page not found.

Trying to set google.com.  Can ping the address just fine.  Just can't display it in IE.

Have run AdAware 6.18 and HijackThis.  Home page is google.com.

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2003-10-29 at 13:08:27ID20782223
Tags

display

,

pages

,

ie

Topics

Windows XP Operating System

,

Winsock

Participating Experts
6
Points
0
Comments
14

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. XP Multiple users and SPybot or Adaware
    If you sign on to XP as Administartor and install Spybot Adaware or anyother program of this type, IT does cover all users, correct?

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: sramesh2kPosted on 2003-10-29 at 13:11:40ID: 9645524

check for teh file HOSTS in the C:\windows\help folder. and delete it.

The problem might be due to QHosts trojan.

 

by: war1Posted on 2003-10-29 at 13:12:09ID: 9645528

Quetzal,
   Your IE Search settings may be incorrect.  With IE open, go to Tools > Options > Advanced. Scroll down to Search and check "Just go to mostly likely site"

 

by: sramesh2kPosted on 2003-10-29 at 13:13:18ID: 9645536

Use QHosts removal tool:
http://software.brown.edu/dist/w-cleanqhosts.html

And reset TCP/IP settings.

Click Start | Run | cmd
type "netsh int ip reset c:\changes.log"

 

by: sunray_2003Posted on 2003-10-29 at 13:13:43ID: 9645539

go to tools --> internet options --> connection and select "never dial a connection"

Also click on Lan settings there .See that you donot have anything enabled ...

Check for spywares using other softwares here

Spyware/Adware removal tools:
------------------------------

SpyBot-S&D : http://www.webattack.com/download/dlspybot.shtml

Ad-aware : http://www.webattack.com/download/dladaware.shtml

Trojan Remover :http://www.simplysup.com/

HijackThis : http://www.webattack.com/download/dlhijackthis.shtml

KL-Detector  :http://www.webattack.com/download/dlkldetector.shtml

X-Cleaner Free  :http://www.webattack.com/download/dlxcleaner.shtml

..Also try repairing IE

***********


Description of the Internet Explorer Repair Tool
http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/Q194/1/77.asp&NoWebContent=1

How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP
http://support.microsoft.com/?kbid=318378

Repair Internet Explorer 6
http://www.theeldergeek.com/repair_ie6.htm

http://support.microsoft.com/?kbid=293907


**************************

Sunray

 

by: QuetzalPosted on 2003-10-29 at 15:33:38ID: 9646474

sramesh2k, thx, but no help.

war1, thx, but no help.

sunray, never dial already on, nothing enabled on LAN settings, already ran AdAware, already ran HijackThis.

I think we're on to "repair IE".  Will followup tomorrow when more news.

 

by: tedskyPosted on 2003-10-29 at 23:19:08ID: 9648215

Greetings!

Although Ad-Aware is a very fine product, just like an AV program, it's only as good as the latest uppdate to its reference file.
And as good as Ad-Aware can be with the latest reference file downloaded and installed, not much gets better than Spybot Search & Destroy ...
http://www.lavasoftusa.com
http://www.lavasoft.de

Always update, then immunize and apply "block all bad pages silently" or "ask for blocking confirmation".
Next, Check for Problems.
Remove all tagged references.
These will get placed into a "Recovery" directory on the drive.

Spybot Search & Destroy will actually restore both a tampered-with Winsock file, and/or network drivers, which I haven;t heard of any other spyware-checkers being able to do to date.

Hope this helps in some way!
Ted

 

by: tedskyPosted on 2003-10-29 at 23:21:19ID: 9648219

Sunray_2003,
I realize you had mentioned SBSD along with other options.
My post was intended merely to reinforce that SBSD is in fact as good as it gets, as well as ensuring that whatever tool is used, it's always necessary to update the reference file.
Ted

 

by: AlexJPosted on 2003-10-30 at 04:08:21ID: 9649356



take help here

1. Ping yahoo by IP and FQDN
    Ping 66.218.71.83->If it pings means connection is fine,
    Ping www.yahoo.com->If it pings means browser is fine, If not, need to perform winsock fix

Here is how to perform winsock fix as Microsoft suggests
 
How to determine whether the Winsock2 key is corrupted:
==============================================

To determine if the symptoms are caused by a problem with the Winsock2 key:

Method 1: Use Netdiag

To use Netdiag the Support Tools must be installed
Use a retail XP CD and follow the following steps to install the Support Tools
 A) Insert the CD and browse to the Support\Tools folder
 B) Double-click on the setup file
 C) Go through the prompts until you get to the "Select An Installation Type"
screen
 D) Select Complete and click Next

Once setup completes or if the Support Tools are already installed:
A) Open a command prompt.
B) Type "netdiag /test:winsock" (without the quotes) and press Enter

It will return the test results for several network components including the
Winsock.
For more details on the test, use /v at the end of the command.

Method 2: Use Msinfo32

NOTE: This method should only be used if they do not have a retail XP CD and the
Support Tools are not installed.

Start Msinfo32 from the Run line
Expand Components, then Network and click on Protocol
You will have ten sections inside Protocol and the section headings will include
the following names if the Winsock2 key is clean:
1.)   MSAFD Tcpip [TCP/IP]
2.)   MSAFD Tcpip [UDP/IP]
3.)   RSVP UDP Service Provider
4.)   RSVP TCP Service Provider
5.)   MSAFD NetBIOS [\Device\NetBT_Tcpip...
6.)   MSAFD NetBIOS [\Device\NetBT_Tcpip...
7.)   MSAFD NetBIOS [\Device\NetBT_Tcpip...
8.)   MSAFD NetBIOS [\Device\NetBT_Tcpip...
9.)   MSAFD NetBIOS [\Device\NetBT_Tcpip...
10.) MSAFD NetBIOS [\Device\NetBT_Tcpip...

If the names are anything different from above, we either have corruption or a
third-party add-on such as proxy software. If it is a third-party add-on, it will
be named in the first two sections in replacement of the letters: MSAFD.

If there are more than ten sections, then there are third-party additions, if there
are less then ten sections, we have information missing.  

NOTE: The above entries represent an installation with only the TCP/IP protocol
installed.  You can have a working winsock and see additional entries if another
protocol is installed.  For example, if you install NWLink IPX/SPX, you will see 7
additional sections, for a total of 17.  Below is an example heading of one of the
new sections:
  MSAFD nwlnkipx [IPX]
Also note that each of the new sections created by installing NWLink IPX/SPX start
with MSAFD, so there are still just two sections that do not begin with those
letters.

If the Netdiag test fails or it is determined there is winsock corruption by
looking at Msinfo32, we should repair the winsock2 key by following the steps
below.


How to Recover from Winsock2 corruption:
==================================

Reinstall of the TCP/IP protocol to restore Winsock functionality

Step 1: Delete registry keys

A) Open Regedit from the Run line
B) Go to both of the following keys, export each of them, and then delete them:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Winsock  and
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Winsock2
C) Restart the computer

NOTE: It is important to restart the computer after deleting the Winsock keys.  
Doing so causes the XP operating system to recreate shell entries for those two
keys.  If this is not done, the next step does not work correctly.


Step 2: Install TCP/IP on top of itself

A) Open the properties window of the network connection
B) Click Install
C) Click Protocol, then Add
D) Click Have Disk
E) Type the path to the nettcpip.inf file, for example: c:\windows\inf, and click
OK (if you try to click Browse, then browse to the \inf folder, it may not show up
in the list).
F) You should now see "Internet Protocol (TCP/IP)" in the list of available
protocols.  Select it and click OK.
G) Restart the computer

When the computer reboots you will have functional Winsock keys.

NOTE: If the network connection properties contained more than the following three
items: Client for Microsoft Networks, File and Printer Sharing for Microsoft
Networks, and TCP/IP, then the additional items may need to be removed in order to
restore browsing.  If those items are needed they can be reinstalled.  The reason
for removing them is due to those items placing entries into the Winsock keys and
those entries will no longer be there.

Side effects and possible problems:

This method will restore basic functionality to the Winsock keys, but is not a
complete rebuild. On a default install of Windows XP the registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Winsock2\ParametersProtocol_Cat
alog9\Catalog_Entries - will have 11 sub-keys. When applying this method, the
Catalog_Entries will only have three sub-keys.  However, it works and there does
not appear to be any side effects.  The missing entries relate back to the:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces
key.
Also, third-party proxy software or firewalls may need to be reinstalled.


<><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><>

 

by: AlexJPosted on 2003-10-30 at 04:19:59ID: 9649393



If U can ping www.yahoo.com

1. Check Add/Remove programs and uninstall these, if exists:

   New.net domain
   Norton Internet Security
   Norton personal Firewall
   Mcafee Firewall or any other AntiVirus firewall
   Zone Alarm Pro  
   Save now
   media loads
   enhanced media loads
   BonziBuddy
   BargainBuddy
   GatorEWallet
   Any kind of third party toolbars, easy search bar, MySearch bar etc...
Reboot after uninstalling  

 

by: AlexJPosted on 2003-10-30 at 04:22:13ID: 9649404



just a correction..

Ping www.yahoo.com->If it pings means browser has a problem. Might need repair or reinstall, If doesn't ping, need to perform winsock fix (U will be getting error Destination Host unreachable)


 

by: QuetzalPosted on 2003-10-30 at 04:27:09ID: 9649435

tedsky, very good point to remind people about updated ref files for AdAware, but I've already done that.  And while I think the SBSD vs AdAware plugs are in the same league as NAV vs McAfee, I will be peeling that onion if  IE repair does not work.

alexj, can ping both ip addr and fqdn.  With AdAware and HijackThis I've already covered malware, bho's, etc  There is no firewall enabled.

 

by: tedskyPosted on 2003-11-07 at 20:58:04ID: 9705918

Hello again Quetzal,

Actually, I use both (unlike AV SW, AS SW will work on the same PC).
So, have at it with the IE redo, then (if no joy) let SBSD 1.2 fix your network drivers (and/or WINSOCK) for you.

Ted

 

by: QuetzalPosted on 2003-11-18 at 04:39:29ID: 9770483

This problem suddenly went away.  I'm not sure why.  Unless there are objections, I'm going to close this thread as unresolved in 72 hr.

 

by: PashaModPosted on 2003-11-21 at 08:38:35ID: 9798134

Question closed and points refunded
PashaMod
Cs Moderator

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...