Question

System Has Recovered From A Serious Error

Asked by: bingie

During normal use of my machine today my machine shut down on its own.

I was running Outlook, Excel, Notepad, and Connected to the Internet. Norton was also enabled.

I am using a Dell, 2.0 Ghz, 768 RAM, 80 GB Drive, Win XP Home.

I opened a second instance of Excel, copied some data, and clicked the close (X) button. When I clicked this button, the system restarted.

Upon restart, the following error was on the screen:

"System Has Recovered From A Serious Error"

- Error Signature

BCCode : 50     BCP1 : E3B5C000     BCP2 : 00000000     BCP3 : BF84864F    
BCP4 : 00000001     OSVer : 5_1_2600     SP : 0_0     Product : 768_1    

- Technical Info

C:\WINDOWS\Minidump\Mini120703-01.dmp
C:\DOCUME~1\USER~1\LOCALS~1\Temp\WER1.tmp.dir00\sysdata.xml

This is the second time this has happened. I recently formatted my drive and reinstalled the OS.


Can someone explain what happened?

Thanks

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Asked On
2003-12-07 at 10:25:30ID20818803
Tags

recovered

,

serious

,

from

,

has

,

error

Topic

Windows XP Operating System

Participating Experts
3
Points
500
Comments
8

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Answers

 

by: LucFPosted on 2003-12-07 at 10:44:21ID: 9892606

Hi bingie,

Check this file => C:\WINDOWS\Minidump\Mini120703-01.dmp for an error code. Post it here or look it up yourself at http://www.aumha.org/win5/kbestop.htm for possible causes. If you can't find it there, be sure to disable automatically reboot. Rightclick "My computer" => "Properties" => "Advanced" => "Startup and recovery" => uncheck "Automatically Reboot"
Next time this happens you should get a blue screen. Check the error code there.


Greetings,

LucF

 

by: LucFPosted on 2003-12-07 at 10:45:49ID: 9892613

I think the errorcode was 0x50
PAGE_FAULT_IN_NONPAGED_AREA
http://www.aumha.org/win5/kbestop.php#0x50

 

by: CrazyOnePosted on 2003-12-07 at 11:09:24ID: 9892672

How to Gather Information After a Memory Dump in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;314084

Download Pstat here
Pstat.exe: Process and Thread Status
http://www.microsoft.com/windows2000/techinfo/reskit/tools/existing/pstat-o.asp

 

by: LucFPosted on 2003-12-11 at 14:00:39ID: 9923891

Glad to help bingie ;-)

 

by: bingiePosted on 2003-12-11 at 14:02:39ID: 9923911

Thanks guys!

 

by: LucFPosted on 2003-12-11 at 14:10:05ID: 9923975

yw

 

by: CrazyOnePosted on 2003-12-11 at 15:29:30ID: 9924538

What did you have to do to correct the problem?

 

by: rpartingtonPosted on 2004-05-17 at 12:57:23ID: 11092315

I appreciate this question has been answered earlier but this is for all the other users who read these messages, (of which there are thousands as this is a major problem for XP users, )with a slightly differant symtom to the above but with the same error.

Error : LOCALS~1\Temp\WER2.tmp.dir00\sysdata.xml

This definately is a major problem for XP users. Some users have found that it was a problem with bad RAM,
The majority appear to have this problem whilst playing games.
Others seem to have this error after installing SP1.

If its a ram problem its obvious how to fix it so I wont bother telling you all how to suck eggs or find out if it is a ram problem or how to fix it.

If its SP1 most users seem to have got over this by reinstalling SP1 gain or removing SP1 & leaving it off altogether.

The users who are playing games at the time & these seem to be in the majority have either fixed it by updating the video drivers or taking the drastic option of using a completely differant video card.
However here is a MICROSOFT KB with the exact SYSDATA.XML error message & there suggested fix:

http://support.microsoft.com/default.aspx?scid=kb;en-us;318023
I hope the above helps you all out as it appears to be a HUGE HUGE problem for XP users

20120131-EE-VQP-002

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