Help and Support doesn't work

If that doesnot work try this

Start --> run --> sfc /scannow ..

You may also want to repair windows xp cos I have seen in few places that it has been the only option

http://www.webtree.ca/windowsxp/repair_xp.htm

http://support.microsoft.com/default.aspx?scid=kb;EN-US;307545

How to Perform an In-Place Upgrade (Reinstallation) of Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341

You May Lose Data or Program Settings After Reinstalling, Repairing, or Upgrading Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;312369

Data Loss May Occur After Reinstalling, Repairing, or Upgrading Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;312368

Sunray

I am sorry i misread the question


I thought search was not working .. oops

Sunray

Try this

Start --> run ---> helpctr -regserver  and press Enter

Sunray

Click Start | Run | type "helpctr -regserver"

Hi try this


===============================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Windows XP Home Edition
 - Microsoft Windows XP Professional

-------------------------------------------------------------------------------

SYMPTOMS
========

 When you try to start any of the following tools, the tool
              may not start:
             

- Help and Support Center

- System Information (Msinfo32.exe)

- System File Checker


CAUSE
=====

 This issue can occur if one or more of the PCHealth
              components in your computer are damaged.

RESOLUTION
==========

 To resolve this issue:
             

1. It is important to note if you have recently made alterations to
   your computer before this problem occurred, or if the Help and Support
   Center ever worked correctly. If you have recently made alterations to
   your computer before this problem occurred, try to undo the changes you
   made or uninstall the hardware or software that could have caused the
   issue. After you do so, test to determine if the issue is resolved, and
   if it is, skip the remaining steps. If the issue is not resolved,
   continue to the next step.

2. Remove the .cab files from the Packagestore folder, and
                        then rebuild the original Help and Support Center:
                        

      a.      Click Start, click Run, type  "cmd" (without the quotation marks), and then click OK to open a command prompt. Type  "net stop
                                           helpsvc" (without the quotation marks), and then press ENTER.

      b.      Type  "cd /d <windir>\pchealth\helpctr" (without the quotation marks), where <windir> is the Windows folder, and then press ENTER.

      c.      Type  "rd packagestore /s /q" (without the quotation marks), and
                                           then press ENTER.

      d.      Type  "cd binaries" (without the quotation marks), and then press
                                           ENTER.

      e.      Type  "start /w helpsvc /svchost netsvcs
                                           /regserver /install" (without the quotation marks), and then press ENTER.

      f.      If any of the following processes are running, stop
                                           them:
            
            
            
            helpsvc.exe
            
            helphost.exe
            
            helpctr.exe
             To stop a process, right-click the taskbar, and then click Task Manager. Click the Processes tab, click the process you want to stop, and then click End Process.

      g.      At the command prompt, type  "net start
                                           helpsvc" (without the quotation marks), and then press ENTER.

3. If the Help and Support Center has not been customized by
                        an OEM, skip to the next step. If the Help and Support Center has been
                        customized by an OEM, completely refresh the Help and Support Center:
                        

      a.      Click Start, click Run, type  "cmd" (without the quotation marks), and then click OK to open a command prompt. Type  "net stop
                                           helpsvc" (without the quotation marks), and then press ENTER.

      b.      Type  "cd /d <windir>\pchealth\helpctr" (without the quotation marks), where <windir> is the Windows folder, and then press ENTER.

      c.      Type  "rd packagestore /s /q" (without the quotation marks), and
                                           then press ENTER.

      d.      Type  "rd installedskus /s /q" (without the quotation marks), and
                                           then press ENTER.

      e.      Type  "cd binaries" (without the quotation marks), and then press
                                           ENTER.

      f.      Type  "start /w helpsvc /svchost netsvcs
                                           /regserver /install" (without the quotation marks), and then press ENTER.

      g.      Type  "start /w helpsvc /register" (without the quotation marks),
                                           and then press ENTER.

      h.      If any of the following processes are running, stop
                                           them:
            
            
            
            helpsvc.exe
            
            helphost.exe
            
            helpctr.exe
             To stop a process, right-click the taskbar, and then click Task Manager. Click the Processes tab, click the process you want to stop, and then click End Process.

      i.      At the command prompt, type  "net start
                                           helpsvc" (without the quotation marks), and then press ENTER.
            
            NOTE: The preceding procedure should not negatively affect an
                                           OEM-customized Help and Support Center. However, it does remove any other .cab
                                           files from the Packstorage folder, such as the Windows XP support tools (which
                                           adds their table of contents into the Help and Support Center).

4. If the preceding steps do not resolve the issue, use the
                        Windows XP CD-ROM to start your computer, and then run a repair (in-place
                        upgrade) installation.
 For additional information about how
                          to perform a repair installation (in-place upgrade) , click the following
                          article number to view the article in the Microsoft Knowledge Base:

      315341.KB.EN-US: How to Perform an In-Place Upgrade
      (Reinstallation) of Windows XP


QUERY WORDS
===========

pc health toc

<<\**

For Outsourcer Only:
===================

Author: JAMIRC (2001-11-09T08:21:00) Edit Reviewer: cgolden
              (2001-12-26T12:24:00) Tech Reviewer: georgev (2001-12-21T10:06:00)
             

**/>>

===============================================================================

All the best

Alex