Question

xp mass storage driver problem / ipod issue

Asked by: mrsmileyns

have a 20 gb ipod connected to an xp machine through a pci firewire card - plug the ipod in and the new harware wizard comes up - found new device apple ipod etc - then get message that hardware cannot be installed - no driver - the musicmatch and all software that came with ipod is installed but cannot see the ipod in ipod manager or as an additional hard drive - on this machine the same thing happens when i plug in my iriver ihp-120 through USB - it sees the device but cannot find the drivers - possible probelm with the xp mass storage device drivers?  i don't have the xp cd with me at the moment - any ideas?  cannot find anything at driverguide.com that might help but i may not be looking in the right place.

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Asked On
2003-12-30 at 10:24:52ID20837368
Tags

ipod

,

driver

,

usb

,

xp

,

storage

Topic

Windows XP Operating System

Participating Experts
2
Points
250
Comments
7

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Answers

 

by: shivsaPosted on 2003-12-30 at 10:27:26ID: 10017559

have u check this similer post.
 Solution Title: XP Pro will not recognize USB mass storage devices
http://www.experts-exchange.com/Hardware/Q_20790258.html

 

by: shivsaPosted on 2003-12-30 at 10:29:03ID: 10017575

also check the discussion on this forum.
http://www.techsupportforum.com/computer/topic/2533-1.html

 

by: SheharyaarSaahilPosted on 2003-12-30 at 11:37:41ID: 10017961

u should go for checking two things here:

1) ur USB connections, they can be damamged.
2) boot into the safemode, goto Device Manger, and check for hidden devices that have errors pr problems, if YES then uninstall them, boot inot normal mode, and then try to install any USB device, coz if there are corrupted hidden hardware drivers, they can cause problems with USB devices.

GOOD LUCK!!

 

by: mrsmileynsPosted on 2003-12-30 at 19:04:40ID: 10019765

why do you think the same issue would happen for an ipod that is connected via 1394 or a similar iriver device connected via usb?  other usb devices work ok on this machine - mouse, scanner, lexar memory stick jump drive (shows up as removable media) -   but still i have the same issue via 1394 or usb with mass storage devices - so i am not sure if it is a usb issue specifically - any ideas?

 

by: SheharyaarSaahilPosted on 2003-12-31 at 14:22:27ID: 10023729

ok then i think u need to repiar ur XP to correct the currupted driver files of XP used for USB mass storage devices.
Check this forum for more assistance.
http://www.ephotozine.com/forum/viewanswers.cfm?qid=1920&catid=4

But i suggest u to run sfc \scannow first before doing a Reapir installation.....might be helpful.
remember in both cases u need ur XP CD with u :)

GOOD LUCK!!

 

by: mrsmileynsPosted on 2004-01-01 at 09:58:34ID: 10025813

got my xp cd - did the repair install - reinstalled all patches - everything works great now - ipod and iriver device are seen - all is well - thank you - sorry to the folks who tried to help before i got my xp cd in hand

 

by: SheharyaarSaahilPosted on 2004-01-01 at 10:07:12ID: 10025835

Thanx =)

20120131-EE-VQP-002

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