Question

No Standby (or hibernate), computer is ACPI-compatable

Asked by: thez_man101

I recently upgrade by Win 98se to XP on a Althlon XP 1800+, 128 mb.  Ever since, the standby button in the shutdown screen has been grayed out.  I've tried a bunch of things, but I still can't get it to work.  I know the motherboard is ACPI compliant - there are settings in the BIOS.  Do I have to save the CMOS to the BIOS?

Things I have tried:

Made sure all devices have proper and working drivers: check

Verified that all files are digitally signed: check

Made sure computer is under the ACPI driver: check
-- Orginal install was a uniprocessor ACPI system, I changed it to ACPI, other ACPI items like buttons, etc. also exist in the Device Manager

No, there are no settings in the Power Options cpt panel
(otherwise I wouldn't need help :)

Reinstalled over installation and then did a clean install

Installed all updated drivers (the ones from the MB manuacturer, they arn't the very latest)

Could outdated components be to blame?  The HDD is 4.1 gig/ATA 33 (NTFS) and a 1 gig DMA 2 secondary master (FAT32), the video card identified as a ATI Mach64 CT (1 MB).  Remember that all files pass the File Sig ver. wizard.

Set ACPI settings in the BIOS to the various settings (the default is S1 - Power On Suspend) along with all other bios settings.  PnP OS set to No.  Motherboard manual states:
Supports APM 1.2
Supports ACPI power management

Can't think of anything else off hand.  This is a stumper.  It worked under 98se.  It' wasn't too good about returning, but at least it worked.  Any ideas?

(sorry about my "diahreea of the keyboard" ;)

Thanks
Andy Z

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Asked On
2004-01-05 at 22:05:58ID20841891
Tags

xp

,

standby

,

hibernate

Topic

Windows XP Operating System

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Answers

 

by: shivsaPosted on 2004-01-05 at 22:07:40ID: 10050047

Press the <F2> key at boot to enter the BIOS Setup.
Select Power Management Setup.
Set the Auto Save To File option to Disabled.
Press <Esc> to go back to the main screen.
Select Save Settings and Exit.
Select Yes to save the changes.

 

by: shivsaPosted on 2004-01-05 at 22:08:42ID: 10050050

http://support.microsoft.com/default.aspx?scid=kb;en-us;306676
The Computer Cannot Enter Standby or Hibernate If a Direct3D-Based Screen Saver Is Running

 

by: CrazyOnePosted on 2004-01-05 at 22:10:41ID: 10050055

Some BIOS's ACPI are not compliant with XP. Update the BIOS this may make the ACPI compliant with XP.

 

by: shivsaPosted on 2004-01-05 at 22:11:25ID: 10050056

If standby and hibernate don’t work, install an updated driver for your display adapter.
for more info
http://www.microsoft.com/WindowsXP/pro/using/tips/maintain/nostandby.asp

Perform a Repair installation and proper HAL will be loaded.
http://www.microsoft.com/WindowsXP/expertzone/tips/dougknox/doug92.asp

also u can do a reinstall (over the top of the existing install) is called an inplace upgrade
http://support.microsoft.com/default.aspx?scid=kb;en-us;315341

this is requierd if  You need Windows Setup to enumerate Plug and Play devices again, including the hardware abstraction layer (HAL).

 

by: CrazyOnePosted on 2004-01-05 at 22:16:48ID: 10050070

>>>the default is S1

Try different S settings

 

by: thez_man101Posted on 2004-01-05 at 22:58:02ID: 10050169

Comments on posted comments:

1.  There are no "Auto Save to File" options in the Power page in the bios.

2.  I should have been more specific:  the standby option is grayed out in the shutdown dialog.  3d screen savers not it: checked it out, am running SP1 and now downloading rest of updates.

3.  Should I go to the MB manufacturer or the Award Bios website?

4.  Updating video card no go. ATI website says use driver in XP (same as 98)
-  Already did repair installation.  Suggest I try once again?  If there was specific steps or switches or choices that would help.

>>this is requierd if  You need Windows Setup to enumerate Plug and >>Play devices again, including the hardware abstraction layer (HAL).

Every device seems to be in the Device Manager and they all work.  Exception is my camera that connects via serial port.  I haven't installed anything relating to that yet. ??

5.  I have S1, S3, and S1&S3 as choices.  Reboot under different choices or reinstall?

Thanks

 

by: CrazyOnePosted on 2004-01-05 at 23:00:59ID: 10050179

>>>MB manufacturer or the Award Bios website?
MB manufacturer first then Awards site

>>>I have S1, S3, and S1&S3 as choices.  Reboot under different choices or reinstall?

Reboot

 

by: thez_man101Posted on 2004-01-05 at 23:14:08ID: 10050215

Not a virus - running PC-cillin - updated

bios later - 1 am local time

 

by: TooKoolKrisPosted on 2004-01-06 at 08:50:35ID: 10053694

I'm with Crazy on this, sounds as if you need to update your HAL to an ACPI build.

If you right-click on My Computer and chose Manage and then click on Device Manager.
Then expand the Computer device you will see what HAL is currently loaded. It should say something like "ACPI Uniprocessor PC". What does it say in yours?

You may have to re-install to change your HAL to be compatable with ACPI.

How to Force a Hardware Abstraction Layer During an Upgrade or New Installation of Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;299340

To force in a system Hardware Abstraction Layer (HAL) during an upgrade or installation of Windows XP, note that during the Text-mode phase of Setup, you receive the following informational message across the bottom of the screen:

Press F6 if you need to install a third-party SCSI or RAID driver.
When this message appears, press F5. You can now make HAL choices by viewing the different options. Note that if you instead press F7, the Standard PC HAL loads, and the ACPI compliance check is bypassed.

After you press F5, you will see the following list of computer types (listed in bold). A brief description of each HAL is included below as a reference.
ACPI Multiprocessor PC: Use for a multiple-processor ACPI computer
ACPI Uniprocessor PC: Use for a ACPI multiple-processor board but with a single processor installed
Advanced Configuration and Power Interface (ACPI) PC: Use for a single processor motherboard with single processor.
Compaq SystemPro Multiprocessor or 100% Compatible: Use for a Compaq Systempro computer.
MPS Uniprocessor PC: Use on non-ACPI computers dual processor motherboard with a single processor installed
MPS Multiprocessor PC: Non-ACPI computers with a dual processor running
Standard PC: Any Standard PC, non-ACPI, or non-MPS. Could be a 386, 486, Pentium, Pentium II, or Pentium III
Standard PC with C-Step i486
Other

 

by: thez_man101Posted on 2004-01-06 at 09:36:38ID: 10054057

To TooKoolKris:

After the installation the computer driver was "ACPI Uniprocessor PC".  I manually changed it to "Advanced Computer Power Interface (ACPI)".  Either did'nt work.  My computer is not multi-processor capable (only one processor slot) (duh), so if "ACPI Uniprocessor" is _only_ for multi-processor capable machines (BTW, is my thought true??), then the install must have been screwed up.

I read about pressing F5 while the F6 message is displayed.  When I do that I only get the bottom two options, "Standard PC with C-Step i486" and "Other".  Maybe I did'nt scroll enough, but I think I remember trying.

I'll try reinstall first, since I'll have to reinstall for the bios upgrade again.

Thanks
Andy

 

by: CrazyOnePosted on 2004-01-06 at 09:42:28ID: 10054099

Don't be suprised if the ACPI doesn't work after the reinstall and BIOS upgrade. There are some instances that XP just will not cooperated with the ACPI of some machines.

 

by: TooKoolKrisPosted on 2004-01-06 at 10:28:03ID: 10054530

"Uni" stands for one. "Multi" stands for many.

You should make sure that your motherboard can support ACPI and my guess is that it can if this is how it showed up in the first place. Lets se what happens after you flash the BIOS and re-install.

 

by: CrazyOnePosted on 2004-01-06 at 10:37:48ID: 10054604

Yeah but take a look at what thez said
"My computer is not multi-processor capable"

and read what MS says

"ACPI Uniprocessor PC: Use for a ACPI multiple-processor board but with a single processor installed"

but yet XP installed the ACPI Uniprocessor PC HAL anyway. Something is out of whack here. Although the board and BIOS may be hyperthread capable and that may be what XP was reading when it installed the ACPI Uniprocessor PC HAL.

thez could you please give us the specs of your mother board. You know like the make and model number and the BIOS version.

 

by: thez_man101Posted on 2004-01-06 at 10:39:20ID: 10054619

It's a Phoneix-Award BIOS (according to MB manual).  Should be pretty common.  Just looked, the Windows Catalog designates my MB as "Designed for Windows XP".  Does anyone know if this states full, known compatability?

 

by: CrazyOnePosted on 2004-01-06 at 10:47:44ID: 10054703

Ummm what make and model is the mother board?

 

by: thez_man101Posted on 2004-01-06 at 11:18:53ID: 10054936

Motherboard is an Albatron KX400-8XV Pro running an Althlon XP+ 1800, 128 mb ram

 

by: CrazyOnePosted on 2004-01-06 at 11:25:42ID: 10054993

Hmmm have you installed the

VIA Chipset 4in1 driver package
http://www.viaarena.com/?PageID=2

 

by: CrazyOnePosted on 2004-01-06 at 11:45:31ID: 10055162

Well as far as I can tell this boards and BIOS ACPI should work.

 

by: TooKoolKrisPosted on 2004-01-06 at 14:37:19ID: 10056789

Maybe they should rename the board from Albatron to Albatross, lol.

 

by: CrazyOnePosted on 2004-01-06 at 14:39:54ID: 10056806

LOL

 

by: thez_man101Posted on 2004-01-06 at 16:49:34ID: 10057780

Yes.  LOL.  It's acting like one now. :)  I have installed the VIA 4in1 from the cd; I think the one on the Albatron web site is the same.  The VIA web site has a newer one, and that one does'nt make a difference.  It installs via a installation package, so if I upgrade, should I go in the Device Manager and manually update certain drivers?  There are other drivers on the cd, VIA's and other's.  Have all the new VIA's; only one left would be the sound codec.

The BIOS update page on the Albatron website gives bios updates for three different versions of the motherboard.  Will have to check that out.

Already did a in-place reinstall of XP.  Now I can't get online via dialup!  The connection is gone, and I can't select modem in the wizard.  Will have to do a full install after all!  (I'm using public internet access right now :(

 

by: TooKoolKrisPosted on 2004-01-06 at 18:18:48ID: 10058303

Sounds like your having fun with this eh?

You will want to make sure that you get the right version of the BIOS to flash.

When you say VIA I'm assuming that you are referring to the chipset and probably the southbridge at that, AMD's are notorious for using VIA Pro's chipsets on the southbridge.

I can only assume that with all the things that you have tried there is really no telling what state the computer is presently in. I would say at this point you should start with the default on all and step back into your setup. Start with BIOS upgrade then continue with VIA. If the VIA comes with an installation package then you should run the package as instructed to do so by VIA. I would then install XP and see what it is capable of finding on it's own. Then you will have to manually install drivers for those components that aren't detected by Plug-n-Pray. This is possibly the reason why you can't see your modem in the chose list. Does device manager recognize your modem properly?

 

by: TooKoolKrisPosted on 2004-01-06 at 18:21:10ID: 10058313

Yea and make sure that Plug-n-Pray is turned on or set to yes in the BIOS.

 

by: thez_man101Posted on 2004-01-07 at 09:47:29ID: 10063713

I have Plug-n-Play on in the bios.  There is an option regarding PnP OS Installed, which is currently set to no (the default).  A Microsoft KB article recommends this also.  

Regarding my modem, since the re-install, it was in the device manager with no problems but the modem option was grayed out in the connection wizzard.  I remember from earlier there was some problem with some service not being able to run.  After I made sure the "VIA USB to PCI chipset bridge" (or something like that) was installed properly, it worked fine, and the connection even came back. :)  The Bios on the Albatron is the same as what I have now, I re-flashed it anyways.  I'm waiting for the Award Bios customer service provider to get back to me.

Is there anyway of finding out what drivers I need to have?  The device manager does not show any missing, disabled, or troublesome drivers.  I remember from my first 98 installation that standby did not work until messed around with it.  Then on reboot it found what appeared to be new devices.

I have the VIA 4in1 (misc chipset & stuff), the VIA USB 2.0 upgrade, a sound codec package, and a ethernet driver.  Is there an order that I should install these?  What about if I remove the USB, Plug-in-Pray, and ACPI drivers and re-start?

 

by: thez_man101Posted on 2004-01-07 at 10:31:56ID: 10064176

Just looked- any PnP setting is set to auto.  There is a option that regards pci resources, ECSD, that's set to auto.  The manual option opens a PCI resources menu.

 

by: thez_man101Posted on 2004-01-07 at 13:52:56ID: 10066020

I got an e-mail today concering my bios upgrade request.  It left me a phone number that I just called, and the rep confirmed that a bios upgrade is needed.  But he is charging 60 dollars for it!!!  That nuts!!

It is possiable to get it somewhere else?  It's and Award bios.

 

by: TooKoolKrisPosted on 2004-01-07 at 19:13:51ID: 10067938

lol, You can't get it through the Motherboard manufacturer? I imagine if you search well enough you might be able to find it ;)

Yep it's the southbridge chip that controls the VIA USB to PCI chipset bridge circuits. You can look at your mobo and see the big chip hanging around your PCI slots, this is the southbridge. The northbridge is up by the CPU and RAM.

I would start with all the VIA stuff first, then USB, then NIC, then sound.

Don't remove plug-n-pray as XP depends on this and don't mess with your ACPI drivers just yet. Removing the USB from device manager and seeing if it will find it could be attempted with not much trouble. If it doesn't find it then manually install driver.


Your mobo has a lot of integrated parts so I would stick to their recommended drivers as much as possible. If they don't provide the XP drivers to those pieces that need it then I would say that you're probably on your own and need to upgrade your mobo.

There is still a good chance that the proper BIOS upgrade will solve these issues as well.

 

by: thez_man101Posted on 2004-01-08 at 09:32:07ID: 10073200

I sent an e-mail to the motherboard manufacturer.  I'll see if they send my a bios upgrade (I bought the mobo less than four months ago, and considering that XP has been out for what now, two years, they should send me one.  But for now, I wait.

 

by: thez_man101Posted on 2004-01-09 at 10:27:01ID: 10082260

Does anybody have an idea how long manufacturer repsonses take?

 

by: CrazyOnePosted on 2004-01-09 at 10:32:06ID: 10082305

Not really. I would suspect any where from a few days to a few weaks to sometimes never. I tend to pester them until I do get a response and if I find their phone number I keep calling them until I find out what the status is.

 

by: TooKoolKrisPosted on 2004-01-09 at 12:10:51ID: 10083116

Aggressive persistence, never take no for an answer and when in doubt ask for the manager. Usually when I'm dealing with an issue and a company it might take me having to get a VP on the phone but I don't stop until I get satisfied one way or the other. Just about everybody has a boss.

 

by: thez_man101Posted on 2004-01-10 at 15:56:56ID: 10088809

Ok

Albatron replied to my message and sent me to their bios upgrades for the motherboard.  They said to flash to the 1.01b bios, which is a beta.  The release notes said nothing about ACPI, just that they support net processors.  So I flashed the bios, reinstalled XP, installed SP1, did a new install of XP, all with no results.  So I wrote back saying that it didn't make a difference, and asked if it truly does support XP.

So now I'm back to square one.  Any ideas?

 

by: thez_man101Posted on 2004-01-10 at 17:36:33ID: 10089221

correction - the betas support new processors

 

by: CrazyOnePosted on 2004-01-10 at 20:34:01ID: 10089685

Bmmmer

 

by: TooKoolKrisPosted on 2004-01-12 at 05:00:34ID: 10094823

I don't know what to tell you other then you shouldn't be having these problems. I have an AMD 1.2GHz and it's a Thunderbird processor which is older then the XP one you have. I run XP Pro just fine on mine and that's without a BIOS flash, I still have the original BIOS. My mobo is an ASUS though. It even runs Server 2003 and I also managed to load an Alpha build of the new Longhorn client, which will be replacing XP in about 2005. I have about 5 hard drives that I just swap out when I want to run another OS.

I don't know I'm fresh out of ideas, what about you Crazy?

 

by: thez_man101Posted on 2004-01-12 at 11:10:12ID: 10097243

I have two very old hard drives (one 4 gig, ATA 33, the other 1.2 gig, DMA 2).  When I set it up, the 4 gig solo was fine, but I hate some configuration problems when I added the 1.2 gb.  I think I ironed out all problems, since after playing with them (after the first install of XP) the make and model names show correctly in the BIOS and in the Device Manager.  That and my video card is badly outdated (1 mb, not Direct-X 8 capable, may be 3D though).  Is there any chance that thouse would have anything to do with it?

 

by: CrazyOnePosted on 2004-01-12 at 11:25:05ID: 10097429

Yeah it is quite possible but I can't really say for sure. Personally I usually tell folks that if they are going to use XP don't try to use hardware that is 1 year older then the release date of XP. Mainly for performance reason. I am surprised that XP is even allowing that video card to fire up at all especially since it isn't Direct-X 8 capable. And in this case I suspect that some of your RAM is being dedicated to the video card if so this may be why at least Hibernation isn't available.

Also like a I said there have been rare reports that some motherboards even though they say they are XP ACPI compliant don't work with XP's ACPI configuration. Even seen some reports for example where two identical mother boards XP ACPI compliant one works with XP's ACPI and one doesn't, this could be due to a defect somewhere in the board though.

 

by: thez_man101Posted on 2004-01-12 at 13:12:18ID: 10098521

Thankfully I'll be upgrading my video card and my hard drive in about one week.  It's a 40 gig ATA 100 drive and a 32 mb GForce2 card.  If the answer lies in these two components, then I'll know soon.  Other than that, the rest of my system should be fairly new.

I'll know in a week.

 

by: thez_man101Posted on 2004-01-28 at 11:02:18ID: 10220872

Well, folks, it looks like I answered my own question.

I finally got my new video card installed.  During the first boot I had XP do it's thing with the new card, restarted, installed the drivers and software on the accompanying CD.  When I went to restart again, there it was - the elusive Standby button.  I ran off to the power options control panel and there was the fabled Hibernate tab.

I guess I'll ask for a refund of my points.  (Sorry.)  Thanks to everyone for helping.

 

by: NetminderPosted on 2004-02-01 at 11:29:39ID: 10247944

Points (250) refunded and question closed.

Netminder
EE Admin

 

by: malbotejuPosted on 2004-03-22 at 06:22:59ID: 10648945

I know the question is now closed, but could not resist this, and hope this will help you.

I put together a new box as follows:
MSI VIA KT 600 Delta
AMD XP 2500+
512 DDR 400
2 X 40 GB HD's
ATI RADEON 9200

And had the same problem ? Played around with the BIOS could not find an answer.

Installed the correct VGA dirvers (from the graphic card vendor) & ALL SORTED !

The reason is apperently the built -in VGA dirver does not support hibernation or standby.

 

by: thez_man101Posted on 2004-03-22 at 17:58:30ID: 10654489

malboteju - I don't know if this will make it back to you, but I hope that this will help others.

Yes, the lowest (standard, generic, etc.) VGA drivers (apparently) do not support power management of any kind (I think :)  I'll take a stab at saying that this goes back to the days of Windows 95 / Win 3.11 when default drvers that would _atleast_ work were desperatly needed, but nowdays any machine (and thus any video adapter) running Windows XP should fully support hibernation, right?  Not really.  My card was hopelessly outdated (over 7 yrs old), and while it did support standby under Windows 98, it did not support the ACPI specifications in Windows XP.  A new video card (and, of course, installing the proper drivers for that), and standby and hibernation worked.  Yours (malboteju) was obviously the wrong driver (ATI Radeons are good cards), mine was just ancient hardware.  PS, the driver I was using was ATI Mach64 CT.

To anyone looking for help-- Remember, it may be the hardware.  But if your driver is a generic or a standard one, your problem is most likely there.  There's a lot of talk in this post about the BIOS or motherboard and Win XP setup options, but none of those were the problem.  Old hardware and new software don't mix well ;)

 

by: malbotejuPosted on 2004-03-23 at 01:35:24ID: 10656109

Thanks for the reply. And plenty of clues on this page for anyone looking for help under this issue now !:)

But I guess the conlcusion is this problem is more likely to do with software or hardware of the graphic card. (Remembering that Win XP built in VGA drivers wont always help no matter how new is your VGA card) After all, the Radeon 9200 isnt' that old.

All the best falks.

20120131-EE-VQP-002

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