Question

3/14 Rogue program installed on my XP machine slows down my boot up

Asked by: david_kelly

Dear Experts,

My PC, after my dad used it, suddenly takes 3-4 minutes to complete the boot up.  The logon screen comes up immediately, but as soon as i log in under my name it brings up my desktop but slows to a crawl (the Norton Firewall, and Internet connectivity icons take forever to show up).  This last step of the boot up takes 3-4 minutes.

I know that my dad's use of the internet has installed some rogue program because the same thing happened on his computer.  My computer was working fine until he used it to do some internet browsing.

The start up folder is empty.  I have run highjackthis, and spybot but nothing jumps out at me as the problem.

Can someone please advise me?  I will happily post logs for you to review and help me find this pesky rogue program that is slowing down my start up.

I have a P4, 1.5mghz, 512 Gigs of RAM, with Windows XP home edition (with latest patches).

Very frustrated.  

Please help.
David

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Asked On
2004-01-13 at 09:25:36ID20849752
Tags

windows

,

xp

Topic

Windows XP Operating System

Participating Experts
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Answers

 

by: sirbountyPosted on 2004-01-13 at 09:26:30ID: 10105898

Post your hijack this log.
Also Start->Run->MSCONFIG and remove all items from startup tab...

 

by: LucFPosted on 2004-01-13 at 09:26:37ID: 10105900

Please post the hijackthis log so we can have a look at it.

 

by: asyscokidPosted on 2004-01-13 at 09:27:42ID: 10105912

By all mean, post your HijackThis log.

 

by: david_kellyPosted on 2004-01-13 at 09:28:51ID: 10105927

Logfile of HijackThis v1.97.6
Scan saved at 12:31:37 PM, on 1/13/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Microsoft Hardware\Keyboard\type32.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\WINDOWS\System32\hphmon04.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\PROGRA~1\MESSEN~1\msmsgs.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\WINDOWS\System32\devldr32.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\HPHipm11.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\All Users\Desktop\Download\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by AT&T WorldNet Service
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [IntelliType] "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
O4 - HKLM\..\Run: [Ink Monitor] C:\Program Files\EPSON\Ink Monitor\InkMonitor.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\System32\hphmon04.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\PROGRA~1\MESSEN~1\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE10\EXCEL.EXE/3000
O9 - Extra button: Web Entry (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O9 - Extra button: Dell Home (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {072D3F2E-5FB6-11D3-B461-00C04FA35A21} (CFForm Runtime) - http://www.pbcprc.com/CFIDE/classes/CFJava.cab
O16 - DPF: {7519DB27-0B01-4B3C-AB05-4981200A8B0B} (CyberClassRoomActiveX.CyberCActiveX) - file://C:\Program Files\PTG Interactive\htdocs\0176s4\CyberCActiveX.CAB
O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) - https://webchat.dell.com/Media/VisitorChat/TLIEFlash.CAB
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37862.8701736111
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://unicacorp.webex.com/client/latest/webex/ieatgpc.cab

 

by: LucFPosted on 2004-01-13 at 09:35:32ID: 10105994

O16 - DPF: {072D3F2E-5FB6-11D3-B461-00C04FA35A21} (CFForm Runtime) - http://www.pbcprc.com/CFIDE/classes/CFJava.cab

 

by: LucFPosted on 2004-01-13 at 09:37:10ID: 10106012

I don't know what this is, but I don't trust it:
O16 - DPF: {7519DB27-0B01-4B3C-AB05-4981200A8B0B} (CyberClassRoomActiveX.CyberCActiveX) - file://C:\Program Files\PTG Interactive\htdocs\0176s4\CyberCActiveX.CAB

 

by: LucFPosted on 2004-01-13 at 09:39:04ID: 10106042

O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://unicacorp.webex.com/client/latest/webex/ieatgpc.cab

 

by: david_kellyPosted on 2004-01-13 at 09:48:08ID: 10106146

I have a question.  I ran MSCONFIG.EXE and there are about 18 different items listed under StartUp.  How do i know which one to eliminate?  Some are needed (e.g. Symantec virus protection/firewall).  
I am afraid if I eliminate all of them then I will potentially create new problems.
Thoughts?

 

by: sirbountyPosted on 2004-01-13 at 09:53:10ID: 10106183

These are the ones from Start/Programs/Startup and in the Run key of HKLM and HKCU in your registry.
Remove all but Norton, and reboot.  See if the same scenario still exists.

LucF - systemtray.exe in XP? Odd to you?

 

by: LucFPosted on 2004-01-13 at 09:59:29ID: 10106247

sirbounty? where did you find that one? systray.exe should not ring any bells, but systemtray.exe does!

 

by: ampcatsPosted on 2004-01-13 at 10:01:47ID: 10106273

cyberactivex is used in on-line classes...

Java 2 Cyber Classroom, 3rd Edition (Deitel)
Internet & WWW Programming Cyber Classroom, 1st Edition (Deitel)
C++ Cyber Classroom, 3rd Edition (Deitel)
XML Programming Cyber Classroom (Deitel)
e-Business & e-Commerce Programming Cyber Classroom (Deitel)
Perl Cyber Classroom (Deitel)
UML Cyber Classroom (Booch)
Linux Shell Programming Cyber Classroom (Hawkins)
Web Server Cyber Classroom (Stephens & Larson)
Web Design Cyber Classroom (Hubbell, et. al.)
TCP/IP Cyber Classroom (Comer)
SQL Queries Cyber Classroom (Hernandez & Viescas)

from http://ptgtraining.com/

ieatgpc is part of a control used in on-line meetings
cfjava is used by the on-line claim form helper if you have leaky plastic pipes...

 

by: sirbountyPosted on 2004-01-13 at 10:02:59ID: 10106289

That's what I meant to type.  I didn't think this was necessary as a seperate process in XP...

 

by: LucFPosted on 2004-01-13 at 10:04:13ID: 10106309

I've heard some other things about them... But maybe those other "experts" also didn't know what they were for...

 

by: sirbountyPosted on 2004-01-13 at 10:05:04ID: 10106319

To remove entries from your registry startup:
Start/Run/Regedit - navigate to HKEY_Local_Machine\Software\Microsoft\Windows\CurrentVersion\Run
With Run highlighted, click File/Export and save this file somewhere on your desktop (run.reg) (this saves a copy)

Once saved remove unneeded/unwanted items by right-clicking and clicking delete...

 

by: ampcatsPosted on 2004-01-13 at 10:09:28ID: 10106372

well spotted!

 

by: david_kellyPosted on 2004-01-13 at 10:10:17ID: 10106385

I am worried about removing everything from start up because I am thinking if i remove the wrong thing then I will not be able to undo the removal.  Is there a way to incrementally one by one remove programs from start up (and re-include them in start up if they are not the source of problem) till i find the rogue program?

I did notice that the ATI (video driver icon) appears right away, then the 3-4 minute delay occurs, then after the delay the windows logon sound is played, followed by the remaining icons (Norton antivirus, firewall, windows messenger).

I removed some obvious stuff from start up (epson printer, ms works, and quicktime stuff) becuase i dont use any of those programs anymore.  I restarted but still the same problem with the slow start up.

The cyberclassroom is for my java online class (this was on before the problem started), and the webex program (was also on before the problem started).

Tx for all of your help.... I hope we can track this problem down.

 

by: LeeTutorPosted on 2004-01-13 at 10:14:28ID: 10106430

For determining what startup programs are needed:

This page has an alphabetical list of many, many, programs that have been found in the startup list in Msconfig of Windows computers.  It is very long, and if you have a regular dialup modem, it will take some time to load (even with my DSL connection, it takes almost half a minute to load.)  As explained on the page, you can browse through the different alphabetical sections, or you can do a "Find" on any name you choose to inquire about.  It will tell you with a code about the program whether it is necessary or not for Windows running:

"Y" - Normally leave to run at start-up
   
"N" - Not required - typically infrequently used tasks that can be started manually if necessary

"U" - User's choice - depends whether a user deems it necessary

"X" - Definitely not required - typically viruses, spyware, adware and "resource hogs"

http://www.pacs-portal.co.uk/startup_pages/startup_full.htm

Here are some other websites where you can track down info about startup programs:

http://www.3feetunder.com/krick/startup/list.html
http://www.answersthatwork.com/Tasklist_pages/tasklist.htm
http://www2.whidbey.net/djdenham/Printerdesktop.htm

 

by: ampcatsPosted on 2004-01-13 at 10:21:07ID: 10106486

cfjava.cab is used on a lot of web sites - it is part of allaire's web components - cfjava.jar is suspect (btw cfjava.cab does not contain a file called cfjava.jar)

 

by: david_kellyPosted on 2004-01-13 at 10:21:17ID: 10106487

So should i delete SysTray.exe or not ?

 

by: david_kellyPosted on 2004-01-13 at 10:24:35ID: 10106516

I followed your instructions (sirbounty) for backing up the registry.  My next question is if i want to restore the original settings, what do i do? do i just execute the file (run.reg) ?

 

by: LeeTutorPosted on 2004-01-13 at 10:38:19ID: 10106631

Yes, you execute them by double clicking on them in Windows Explorer, and that will merge the keys back into the registry.  Did you take a look at the pages I gave above for researching startup programs?

 

by: LucFPosted on 2004-01-13 at 10:45:33ID: 10106680

btw, what kind of soundcard do you have?

 

by: ampcatsPosted on 2004-01-13 at 15:38:43ID: 10109369

you have Nvidia drivers as well as ATI drivers loading...

C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

which do you have?

A.

 

by: david_kellyPosted on 2004-01-14 at 10:06:18ID: 10112856

I have removed the Nvidia drivers from start up.  I have removed SysTray.exe (but it keeps reappearing).  I am still going through the list of required programs but I still can not solve the problem.  When i remove systray.exe from the computer boots quickly but the systray.exe reappears after reboot.  ?

Well if anyone spots anything or has any other ideas i would love to hear them.  In the meantime I am going to parse through the startup list to see what is required and what can be removed.

Thanks for the help.

 

by: LucFPosted on 2004-01-14 at 10:49:25ID: 10113238

Don't worry about systray.exe, it's a normal windows file ;-)

20120131-EE-VQP-002

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