Question

Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

Asked by: frozenwind

I have been receiving the error message "Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience." everytime I right click a file or when I'm browsing the directories of my hard drive. I have ran Norton Antivirus with the latest updates, adaware and spybot with no luck. The error signature it gives me is:

AppName: explorer.exe       AppVer: 6.0.2800.1106       ModName: unknown
ModVer: 0.0.0.0       Offset: 04446fe8

for ModName, xvid.dll and nvcpl.dll also show up at times.
I also have a hijack log if anyone needs to see:
Logfile of HijackThis v1.97.7
Scan saved at 4:45:24 PM, on 5/10/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Stardock\Object Desktop\WindowBlinds\wbload.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\CTSvcCDA.EXE
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\System32\LXSUPMON.EXE
C:\Program Files\Messenger Plus! 2\MsgPlus.exe
C:\Program Files\Analog Devices\SoundMAX\smax4.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\D-Tools\daemon.exe
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\Motherboard Monitor 5\MBM5.EXE
C:\Program Files\Common files\updater\wupdater.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\RUNDLL32.EXE
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Stardock\ObjectDock\ObjectDock.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\explorer.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.sympatico.ca/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Sympatico
R3 - URLSearchHook: IncrediFindBHO Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL (file missing)
O2 - BHO: (no name) - {000006B1-19B5-414A-849F-2A3C64AE6939} - C:\WINDOWS\bi.dll
O2 - BHO: (no name) - {0000CC75-ACF3-4cac-A0A9-DD3868E06852} - C:\PROGRA~1\DAP\dapbho.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\PROGRA~1\FLASHGET\fgiebar.dll
O3 - Toolbar: DAP Bar - {62999427-33FC-4baf-9C9C-BCE6BD127F08} - C:\PROGRA~1\DAP\dapiebar.dll
O3 - Toolbar: SurferBar - {FF7FD490-34E7-4FA1-927A-F5799E6AAD7B} - c:\PROGRA~1\win32.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [LXSUPMON] C:\WINDOWS\System32\LXSUPMON.EXE RUN
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\K-Lite Codec Pack\real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\Run: [MessengerPlus2] "C:\Program Files\Messenger Plus! 2\MsgPlus.exe"
O4 - HKLM\..\Run: [SoundMax] "C:\Program Files\Analog Devices\SoundMAX\smax4.exe" /tray
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [DAEMON Tools-1033] "C:\Program Files\D-Tools\daemon.exe"  -lang 1033
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [MBM 5] "C:\Program Files\Motherboard Monitor 5\MBM5.EXE"
O4 - HKLM\..\Run: [updater] C:\Program Files\Common files\updater\wupdater.exe
O4 - HKLM\..\Run: [Belt] C:\WINDOWS\Belt.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\RunServices: [CMD] cmd32.exe
O4 - HKCU\..\Run: [MessengerPlus2] "C:\Program Files\Messenger Plus! 2\MsgPlus.exe" /WinStart
O4 - HKCU\..\Run: [DesktopX] "C:\Program Files\Stardock\Object Desktop\DesktopX\DesktopX.exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Startup: Sympatico.lnk = ?
O4 - Startup: Stardock ObjectDock.lnk = C:\Program Files\Stardock\ObjectDock\ObjectDock.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O8 - Extra context menu item: &Download with &DAP - C:\PROGRA~1\DAP\dapextie.htm
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Download &all with DAP - C:\PROGRA~1\DAP\dapextie2.htm
O8 - Extra context menu item: Download &Flash Movies - C:\Program Files\Flash2X\Flash Hunter\save.htm
O8 - Extra context menu item: Download All by FlashGet - C:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - C:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Run DAP (HKLM)
O9 - Extra button: FlashGet (HKLM)
O9 - Extra 'Tools' menuitem: &FlashGet (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O9 - Extra button: Flash2X Flash Hunter (HKCU)
O9 - Extra 'Tools' menuitem: &Launch Flash Hunter (HKCU)
O16 - DPF: {006BC827-9780-4305-B96D-ABACEC1276A8} (EGameLoader Control) - http://www.e-games.com.my/com/EGameLoader.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {18701356-F9AC-4348-8B1D-284C7D59B4A5} (Genius Control) - http://www.worldcybergames.com/gamezone/genius.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab
O16 - DPF: {48884C41-EFAC-433D-958A-9FADAC41408E} (EGamesPlugin Class) - https://www.e-games.com.my/com/EGamesPlugin.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/threatinfo/virusinfo/webscan.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37863.924849537
O16 - DPF: {B5CC0E52-9CE2-4BF2-8365-A0E4E2C528A2} (EGameWebCrypt Class) - http://www.e-games.com.my/com/EGameWebCrypt.cab
O16 - DPF: {CBCE5587-4AF8-47B1-94FA-B602DACA0551} (Surp Control) - http://www.worldcybergames.com/gamezone/surp.cab
O16 - DPF: {CFCB7308-782F-11D4-BE27-000102598CE4} (NPX Control) - http://kr.pristontale.com/nprotect/nprotect/npx.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{667EEB7B-9E65-4773-87D6-142F789001C9}: NameServer = 206.47.244.102 206.47.244.89

Can someone please help me??

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Asked On
2004-05-10 at 13:53:52ID20984530
Tags

explorer

,

encountered

,

problem

,

has

,

windows

Topic

Windows XP Operating System

Participating Experts
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Points
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Comments
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Answers

 

Assisted Solution

by: SheharyaarSaahilPosted on 2004-05-10 at 13:57:36ID: 11035097

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by: sirbountyPosted on 2004-05-10 at 13:59:54ID: 11035111

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by: frozenwindPosted on 2004-05-10 at 14:10:52ID: 11035221

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by: SheharyaarSaahilPosted on 2004-05-10 at 14:14:27ID: 11035249

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