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5.8

Acer Ferrari Laptop freezes up on me at random times

Asked by infolord in Windows XP Operating System

Tags: ferrari, windows, xp

Hello All,

I hope that you cane help me with this problem I'm having with my laptop. It's a standard Acer Ferrari 3000 and it randomly freezes on me.

I used to have WinXP Home and the first time it happenned after 3 months. I thought maybe it was the heat and the dust that had accumulated in the vents, so I carefully hoovered it and that solved the problem. After a while WinXP Home died on me, it wouldn't start no matter what, so I installed WinXP Pro on top. It worked fine for a bit, but after a month the same problem started happenning again. The frequency kept increasing and now it freezes up 4 times a day!

I do use it a lot, it's on most of the day (24 hours, not just an eight hour day), but I mean I've only had it for about 6 months and it shouldn't have that kind of problems, right?

I suspected heat is the cause of the problem, so I installed a little application that watched the temperature of the hard disks, and they don't go over 44 degrees centigrade (about 112 degree Fahreneit). I don't have another application to monitor the temperature of the processor and of the RAM.

One of the things it does that may or may not be relevant is that after a while TYPE32.EXE becomes unresponsive, which means that I lose the functionality of all the extra keys on my Microsoft keyboard. This usually happens after about an hour since starting Windows.

Another thing that I found odd is that it won't let the Norton suite install. I think this may be because Norton existed with the previous installation (the WinXP Home one), so I don't have access to the various utilities that could have helped me monitor what goes wrong.

From what I gather, having looked at forums, people say that usually the problem is found in the RAM of the computer or it has to do with the heat. But, the RAM is the standard one, I've not changed it. And I now have one of these USB laptop bases with a huge fan under it, as an extra precaution and the computer room is air-conditioned (steady at 27C / 80F) and I've vaccumed the vents and the ventilators, so it can't be it!

What else can I try? I used this Hijack This application to see what is running that might be causing the problem, but I can't figure out what all of this stuff is. The program suggests that I ask more knowledge people so here I am.

Anyone who solves this problem for me will get $50 via Paypal. No seriously! But you will have to wait for about a week of problem-free running to cash in.

Thanks

George

PS. Here's what Hijack This says (Main Report and Startup Report):


--- MAIN REPORT ---

Logfile of HijackThis v1.97.7
Scan saved at 21:38:53, on 27 Aug 2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Microsoft IntelliType Pro\type32.exe
C:\Program Files\Palick Soft\HDD Temperature\HDDTsvc.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\WINDOWS\System32\inetsrv\inetinfo.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Persits Software\AspEmail\BIN\EmailAgent.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
C:\WINDOWS\System32\ZoneLabs\vsmon.exe
C:\Program Files\Palick Soft\HDD Temperature\HDDTemperature.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\System32\mqsvc.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\WINDOWS\System32\mqtgsvc.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Jojo\Desktop\HijackThis.exe

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {259F616C-A300-44F5-B04A-ED001A26C85C} - C:\Program Files\SolidDocuments\SolidConverterPDF\ExploreExtPDF.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: (no name) - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: SolidConverter PDF - {259F616C-A300-44F5-B04A-ED001A26C85C} - C:\Program Files\SolidDocuments\SolidConverterPDF\ExploreExtPDF.dll
O3 - Toolbar: Anonymizer 2004 Toolbar - {DB264E15-F83B-4603-BFC1-4EA7E3204686} - C:\Program Files\Anonymizer\Anon2004\AnonIEBar.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType Pro\type32.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: HDD Temperature.lnk = C:\Program Files\Palick Soft\HDD Temperature\HDDTemperature.exe
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: hp psc 2000 Series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: Research (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdate/content/opuc.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,83/mcinsctl.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38176.7382060185
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,20/mcgdmgr.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{9C87473B-FA19-422D-BA40-4E3F83D9BB89}: NameServer = 62.169.194.17 62.169.194.18





--- STARTUP REPORT ---

StartupList report, 27 Aug 2004, 22:02:42
StartupList version: 1.52
Started from : C:\Documents and Settings\Jojo\Desktop\HijackThis.EXE
Detected: Windows XP SP1 (WinNT 5.01.2600)
Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
* Using default options
==================================================

Running processes:

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Microsoft IntelliType Pro\type32.exe
C:\Program Files\Palick Soft\HDD Temperature\HDDTsvc.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\WINDOWS\System32\inetsrv\inetinfo.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Persits Software\AspEmail\BIN\EmailAgent.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
C:\WINDOWS\System32\ZoneLabs\vsmon.exe
C:\Program Files\Palick Soft\HDD Temperature\HDDTemperature.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\System32\mqsvc.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\WINDOWS\System32\mqtgsvc.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\WINDOWS\system32\notepad.exe
C:\Documents and Settings\Jojo\Desktop\HijackThis.exe

--------------------------------------------------

Listing of startup folders:

Shell folders Common Startup:
[C:\Documents and Settings\All Users.WINDOWS\Start Menu\Programs\Startup]
hpoddt01.exe.lnk = ?
hp psc 2000 Series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

type32 = "C:\Program Files\Microsoft IntelliType Pro\type32.exe"
IntelliPoint = "C:\Program Files\Microsoft IntelliPoint\point32.exe"
MsmqIntCert = regsvr32 /s mqrt.dll
Zone Labs Client = C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
VSOCheckTask = "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
VirusScan Online = "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
MCAgentExe = c:\PROGRA~1\mcafee.com\agent\mcagent.exe
MCUpdateExe = C:\PROGRA~1\mcafee.com\agent\McUpdate.exe

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

CTFMON.EXE = C:\WINDOWS\System32\ctfmon.exe
MSMSGS = "C:\Program Files\Messenger\msmsgs.exe" /background

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=Explorer.exe
SCRNSAVE.EXE=C:\WINDOWS\System32\ss3dfo.scr
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*

--------------------------------------------------


Enumerating Browser Helper Objects:

(no name) - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
(no name) - C:\Program Files\SolidDocuments\SolidConverterPDF\ExploreExtPDF.dll - {259F616C-A300-44F5-B04A-ED001A26C85C}
(no name) - c:\program files\google\googletoolbar2.dll - {AA58ED58-01DD-4d91-8333-CF10577473F7}
(no name) - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll - {AE7CD045-E861-484f-8273-0445EE161910}

--------------------------------------------------

Enumerating Task Scheduler jobs:

McAfee.com Update Check (FERRARI-Jojo).job
McAfee.com Scan for Viruses - My Computer (FERRARI-Jojo).job
FRU Task #Hewlett-Packard#hp psc 2170 series#1091798389.job
FRU Task #Hewlett-Packard#hp psc 2170 series#1090148876.job
FRU Task #Hewlett-Packard#hp psc 2170 series#1090220810.job
Symantec NetDetect.job

--------------------------------------------------

Enumerating Download Program Files:

[Office Update Installation Engine]
InProcServer32 = C:\WINDOWS\opuc.dll
CODEBASE = http://office.microsoft.com/officeupdate/content/opuc.cab

[McAfee.com Operating System Class]
InProcServer32 = C:\WINDOWS\System32\mcinsctl.dll
CODEBASE = http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,83/mcinsctl.cab

[{9F1C11AA-197B-4942-BA54-47A8489BB47F}]
CODEBASE = http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38176.7382060185

[DwnldGroupMgr Class]
InProcServer32 = C:\WINDOWS\System32\McGDMgr.dll
CODEBASE = http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,20/mcgdmgr.cab

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\System32\macromed\flash\Flash.ocx
CODEBASE = https://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
WebCheck: C:\WINDOWS\System32\webcheck.dll
SysTray: C:\WINDOWS\System32\stobject.dll

--------------------------------------------------
End of report, 6,904 bytes
Report generated in 0.041 seconds

Command line options:
   /verbose  - to add additional info on each section
   /complete - to include empty sections and unsuspicious data
   /full     - to include several rarely-important sections
   /force9x  - to include Win9x-only startups even if running on WinNT
   /forcent  - to include WinNT-only startups even if running on Win9x
   /forceall - to include all Win9x and WinNT startups, regardless of platform
   /history  - to list version history only
[+][-]08/27/04 12:51 PM, ID: 11917014Expert Comment

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[+][-]09/12/04 12:01 PM, ID: 12039492Author Comment

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[+][-]09/12/04 12:34 PM, ID: 12039591Accepted Solution

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About this solution

Zone: Windows XP Operating System
Tags: ferrari, windows, xp
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Solution Provided By: Fatal_Exception
Participating Experts: 2
Solution Grade: A
 
[+][-]09/12/04 12:58 PM, ID: 12039668Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

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[+][-]09/13/04 03:39 AM, ID: 12042680Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

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[+][-]09/13/04 06:21 AM, ID: 12043625Expert Comment

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[+][-]09/15/04 12:09 PM, ID: 12068624Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

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[+][-]09/15/04 01:13 PM, ID: 12069287Expert Comment

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[+][-]09/26/04 05:23 AM, ID: 12154382Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

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[+][-]09/26/04 05:24 AM, ID: 12154383Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

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[+][-]09/26/04 05:31 AM, ID: 12154401Expert Comment

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[+][-]09/26/04 05:52 AM, ID: 12154439Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

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