Question

Can't connect to secure site (banks, stocks,etc..)

Asked by: Ldufresne19

A User uses AOL and has icons on AOL's tool bar to open a signon page for his bank, stock trade and bank #2 etc.. All of a sudden when he tries to login into these securred sites he opens the login page and as soon as he puts in his password and hits enter he gets the HTML page that says this web page cannot be displeyed.

A few days before this happened he accidentally deleted his Norton Antivirus and then he also used intermet Explorer Tools options to delete cookies, and files.  

He has worked with AOL and they cannot solve the problem. He purchased Norton Antivirus 2005 and installed it.
So far he still gets the same error.  His latest error message is "LU 6814 unable to open page"

His Operating system Is XP Home, Service Pack 2.

Any idea how to cure this problem. He is desparate and I have exhausted my knowledge on this subject.

Thanks
Lou

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Asked On
2004-10-13 at 13:45:49ID21167394
Topics

Windows XP Operating System

,

Winsock

Participating Experts
2
Points
500
Comments
5

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Answers

 

by: SheharyaarSaahilPosted on 2004-10-13 at 13:47:17ID: 12302498

Hello Ldufresne19 =)

Check this first,

How to troubleshoot situations where you cannot complete MSN sign-up or connect to SSL secured (128-Bit) Web sites by using Internet Explorer in Windows XP
http://support.microsoft.com/?kbid=813444

 

by: SheharyaarSaahilPosted on 2004-10-13 at 13:48:51ID: 12302510

If this doesn't solve the issue, then Try running this Winsock Repair tool  to refresh the winsock settings of ur system:
http://www.spychecker.com/program/winsockxpfix.html

 

by: delta770Posted on 2004-10-13 at 20:30:30ID: 12304921

I am having a very similar problem for a friends computer as well..
This is my thread and a lot of people haev stuggested a lot of diff stuff.. give it a quick read and see if you can try the solutions you ahven't tried that are maybe listed there..
Good luck

http://www.experts-exchange.com/Operating_Systems/Q_21164365.html

--770

 

by: Ldufresne19Posted on 2004-10-19 at 06:53:09ID: 12347198

Thank you all for your advice . I learned a lot trying to fix this problem from the rferences you gave me. I spent about 12 hours on this project and in the end we determined it was easier to just reload all programs.

Because of the information sherharyaarsaahil provided I will award the most points.

Thanks again,
 Lou

 

by: SheharyaarSaahilPosted on 2004-10-19 at 15:22:52ID: 12352636

>> we determined it was easier to just reload all programs
Its always been =\

20120131-EE-VQP-002

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