Question

XP laptop keeps freezing - hijackthis here ** 500 points **

Asked by: juliancrawford

virus and spy scan clean - laptop is freezing more often then not - i think there are far too many proesses running here but would like assistance on finding the nasties/confilcts

thanx

Logfile of HijackThis v1.97.7
Scan saved at 9:02:34 PM, on 11/11/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
 
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\1XConfig.exe
C:\WINDOWS\ATK0100\Hcontrol.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ASUS\Power4 Gear\BatteryLife.exe
C:\Program Files\Intel\PROSetWireless\NCS\PROSet\PRONoMgr.exe
C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\PCSuite\DataLayer\DataLayer.exe
C:\Program Files\Common Files\Nokia\Tools\NclTray.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\ASUS\Asus ChkMail\ChkMail.exe
C:\Program Files\Common Files\PCSuite\Services\ServiceLayer.exe
C:\WINDOWS\ATK0100\ATKOSD.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
C:\WINDOWS\System32\RegSrvc.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Amy Lander\Local Settings\Temporary Internet Files\Content.IE5\CLA3CTMZ\HijackThis[1].exe
 
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
O4 - HKLM\..\Run: [Hcontrol] C:\WINDOWS\ATK0100\Hcontrol.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Power_Gear] C:\Program Files\ASUS\Power4 Gear\BatteryLife.exe 1
O4 - HKLM\..\Run: [ASUS Live Update] C:\Program Files\ASUS\ASUS Live Update\ALU.exe
O4 - HKLM\..\Run: [PRONoMgr.exe] C:\Program Files\Intel\PROSetWireless\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - HKLM\..\Run: [DataLayer] C:\Program Files\Common Files\PCSuite\DataLayer\DataLayer.exe
O4 - HKLM\..\Run: [Nokia Tray Application] C:\Program Files\Common Files\Nokia\Tools\NclTray.exe
O4 - HKLM\..\Run: [MediaFace Integration] C:\Program Files\Fellowes\MediaFACE 4.0\SetHook.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Global Startup: ASUS ChkMail.lnk = C:\Program Files\ASUS\Asus ChkMail\ChkMail.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .bcf: C:\Program Files\Internet Explorer\Plugins\NPBelv32.dll
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {26CBF141-7D0F-46E1-AA06-718958B6E4D2} - http://download.ebay.com/turbo_lister/AU/install.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/11e67cc45dc43ec77822/netzip/RdxIE601.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{F461CA26-CF97-41D7-AF04-2BEE175A9E45}: NameServer = 192.231.203.132 192.231.203.3
 

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Asked On
2004-11-11 at 05:07:08ID21203051
Tags

freezing

,

keeps

,

laptop

,

xp

Topic

Windows XP Operating System

Participating Experts
4
Points
500
Comments
12

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Answers

 

by: GATOR420Posted on 2004-11-11 at 05:15:22ID: 12554298

Looks pretty clean... What does the event viewer say under system and application? (Right click on my computer, select manage, expand event viewer in the left hand panel and view the app and system logs.) Red X's are bad.

 

by: stevenlewisPosted on 2004-11-11 at 05:30:35ID: 12554423

notice you are running avg and norton?
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
should only have one anti virus at a time

 

by: tengagePosted on 2004-11-11 at 05:53:48ID: 12554616

Here is a problem.  One of your dlls attached to IE appears to be scumware.

O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll

http://www.spyany.com/files/ToolBand_dll.html
http://computercops.biz/CLSID.html (search for toolband)

 

by: tengagePosted on 2004-11-11 at 06:05:37ID: 12554708

Those sites are full of crap.  Ignore my last post.

 

by: tengagePosted on 2004-11-11 at 06:12:14ID: 12554761

My only suggestion would be to clean out your RUN key.  That is a pretty hefty list.  I like to keep mine clean.  Here are some suggestions if you want to trim down the list of apps that launch with windows.

I agree with stevenlewis, kill one of your antivirus instances.

Do you use the ASUS "hotkeys" on your keyboard, if not then I would kill hcontrol.exe from the run key

I like to keep my own system up to date by myself so
- I would kill the ASUS live update - alu.exe
- I would kill nerocheck.exe, it's easy to update from within the program itself and I don't see any need to do it everytime I boot up.
- I hate qttask, but it seems that everytime you launch quicktime it comes back anyway
- RealPlayer is a pain in the butt, but it to like to reappear - realsched.exe
- Unless you update your Nokia often, I would kill the nokia applications from RUN and launch them when I need them (NclTray.exe and DataLayer.exe)

 

by: GATOR420Posted on 2004-11-11 at 06:17:06ID: 12554805

Those still wouldn't explain why it's freezing. I still suggest looking in the event viewer to see what other issues the system may have.

You may also just try running msconfig from a run prompt and unchecking anything that might be in the startup tab. If it's still freezing, you could try disabling all non-Microsoft services. If it's still freezing beyond that, I would start looking at device drivers.

 

by: juliancrawfordPosted on 2004-11-11 at 06:21:05ID: 12554839

all good points thanx - its a remote pc so ill check the event logs tomorrow - trying to help a friend
we will start with the abtivirus :)

 

by: stevenlewisPosted on 2004-11-11 at 06:26:56ID: 12554887

I have a number of clients, and I used to recomend AVG, but lately with XP it seems to freeze the machine. food for thought

 

by: natcomPosted on 2004-11-11 at 09:30:56ID: 12556878

I have AVG for years now and never freezes any of my computers  please check your hardware this problem is not all the time related to virus and spyware download this program  http://oca.microsoft.com/en/windiag.asp and check your Ram

 

by: tengagePosted on 2004-11-11 at 10:29:22ID: 12557496

But have you run both AVG and NAV on the same box?  I know I had a server with trend micro and NAV and they played pingpong quarentine until I ran out of drive space.

 

by: natcomPosted on 2004-11-11 at 11:25:07ID: 12558068

never with Nav I really dont like Nav at all slow down my system starup

 

by: juliancrawfordPosted on 2004-11-24 at 04:40:23ID: 12664599

turned out to bad a bad harddrive after all

20120131-EE-VQP-002

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