Not unless you can post the error info that appears on the screen. Typically, the most important info is the first line or two at the top.
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Browse All TopicsHello there experts,
I am getting the blue screen of death.
I don’t know why is this happening, I can’t fix it.
It just shows up and then the only way for me to use
The machine is by pressing the restart button
Any idea why is this happening and how I can fix it?
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Whenever windows crash, it writes a system event 1001 and a minidump
Check system event log and look system event 1001.
Control Panel --> Adminstrative Tools -> Event Viewer --> System --> Event 1001
Copy the content of all the record 1001 and paste them back here
Tge bugcheck code is very useful to diagnstoci your problem
0x000000d1 - DRIVER_IRQL_NOT_LESS_OR_EQ
0x0000000a - IRQL_NOT_LESS_OR_EQUAL
0x00000050 - PAGE_FAULT_IN_NONPAGED_ARE
At first glance, looks like a hardware problem...probably RAM
try running some memory testing programs on it...
http://www.memtest.org/#do
A sample blue screen looks as following
A problem has been detected and window has been shut
down to prevent damage to your computer. The problem
seems to be caused by the following file: cap256.sys
PAGE_FAULT_IN_NONPAGED_ARE
If this is the first time you've see this stop error screen, restart your
computer. If this screen appears again, follow these steps:
Check to make sure any new hardware of software is
properly installed. if this is a new installation ask your hardware or
software namfacturer for any windows updates you might need. If problems
continue, disable or remove any newly installed hardware or software
Disable BIOS memory option such as caching or shadowing, if you need
to use safe mode to remove or disable components restart your computer,
press F8 to select advanced startup options, and then select safe mode
STOP: 0x000000050 (OXF9CBC4AB, 0x00000000, OXF9CBC4AB, xxxxxxxx)
cap256.sys-address: F9CBC4AB base at F9CBA000 Date stamp nnnnnnnn
^^^^^^ <--- this is the failing module name
Note : If the failing instruction address is within the range of ntoskrnl.exe, the failing module is unreadable character.
In this example 0x000000050 is the bugcheck code. The failing module name is cap256.sys. The failing module name may be the victim and not the culprit.
The computer has rebooted from a bugcheck. The bugcheck was:
0x000000d1 (0x0000002d, 0x00000002, 0x00000000, 0xf75a6ad3).
A dump was saved in: C:\WINDOWS\Minidump\Mini12
For more information, see Help and Support Center at http://go.microsoft.com/fw
--------------------------
BCCode : d1 BCP1 : 0000002D BCP2 : 00000002 BCP3 : 00000000
BCP4 : F75A6AD3 OSVer : 5_1_2600 SP : 0_0 Product : 256_1
Accessories Default User:Accessories Default User
Accessories All Users:Accessories All Users
Accessories NT AUTHORITY\SYSTEM:Accessori
Accessories MAYA\Administrator:Accesso
Accessories\Accessibility Default User:Accessories\Accessibi
Accessories\Accessibility All Users:Accessories\Accessib
Accessories\Accessibility NT AUTHORITY\SYSTEM:Accessori
Accessories\Accessibility MAYA\Administrator:Accesso
Accessories\Communications
Accessories\Entertainment Default User:Accessories\Entertain
Accessories\Entertainment All Users:Accessories\Entertai
Accessories\Entertainment NT AUTHORITY\SYSTEM:Accessori
Accessories\Entertainment MAYA\Administrator:Accesso
Accessories\System Tools All Users:Accessories\System Tools All Users
Administrative Tools All Users:Administrative Tools All Users
Nero All Users:Nero All Users
Nero\Nero 6 Ultra Edition All Users:Nero\Nero 6 Ultra Edition All Users
Nero\Nero Toolkit All Users:Nero\Nero Toolkit All Users
Nero\NeroVision Express 3 All Users:Nero\NeroVision Express 3 All Users
Office All Users:Office All Users
Office MAYA\Administrator:Office MAYA\Administrator
PC MACLAN All Users:PC MACLAN All Users
Startup Default User:Startup Default User
Startup All Users:Startup All Users
Startup NT AUTHORITY\SYSTEM:Startup NT AUTHORITY\SYSTEM
Startup MAYA\Administrator:Startup
Mini121004-03.dmp BugCheck D1, (0000002d,00000002,0000000
Mini121004-04.dmp BugCheck D1, (0a530036,00000002,0000000
Mini121404-01.dmp BugCheck D1, (0e6ea060,00000002,0000000
Finding
1) The failing module is portcls.sys and atapi.sys.
2) Your XP is at base level. However ntoskrnl.exe and win32k.sys has applied almost the latest patch.
3) Most of the windows modules are the base level including portcls.sys and atapi.sys.
Suggestion
1) Upgrade your XP to the latest SP1 patch.
start end module name
804d0000 8069b700 nt ntoskrnl.exe Fri Jun 18 01:00:05 2004 (40D1CE15) <---- Updated version
8069c000 806af280 hal hal.dll Sat Aug 18 04:48:11 2001 (3B7D830B)
bf800000 bf992700 win32k win32k.sys Wed Aug 04 08:54:07 2004 (411033AF) <---- Updated version
bf993000 bf9f5480 s3gnb s3gnb.dll Thu Jun 03 14:24:20 2004 (40BEC414)
bff80000 bff90a80 dxg dxg.sys Sat Aug 18 05:55:56 2001 (3B7D92EC)
bffa0000 bffe2980 ATMFD ATMFD.DLL Sat Aug 18 05:55:56 2001 (3B7D92EC)
f20a2000 f20c8e00 kmixer kmixer.sys Sat Aug 18 05:00:45 2001 (3B7D85FD)
f25c9000 f2617b00 srv srv.sys Sat Mar 29 07:02:17 2003 (3E84D479)
f2707000 f271a700 wdmaud wdmaud.sys Sat Aug 18 11:42:48 2001 (3B7DE438)
f275f000 f2797000 atfsd atfsd.sys Sat May 31 06:17:45 2003 (3ED7D889)
f27bf000 f27e9280 mrxdav mrxdav.sys Sat Aug 18 04:50:20 2001 (3B7D838C)
f28b2000 f28b4680 ElbyCDIO ElbyCDIO.sys Thu Jul 22 05:45:25 2004 (40FEE3F5)
f29ca000 f29fc000 atalk atalk.sys Sat May 31 06:11:41 2003 (3ED7D71D)
f29fc000 f2a1be80 afd afd.sys Sat Aug 18 09:30:36 2001 (3B7DC53C)
f2a88000 f2a8af80 ndisuio ndisuio.sys Sat Aug 18 04:53:53 2001 (3B7D8461)
f2b14000 f2b22080 sysaudio sysaudio.sys Sat Aug 18 11:47:26 2001 (3B7DE54E)
f5224000 f5239280 dump_atapi dump_atapi.sys Sat Aug 18 04:51:49 2001 (3B7D83E5)
f523a000 f52bc400 Ntfs Ntfs.SYS Sat Aug 18 09:33:04 2001 (3B7DC5D0)
f52bd000 f531cb00 mrxsmb mrxsmb.sys Tue Nov 19 03:16:55 2002 (3DD93CA7)
f5345000 f536d000 rdbss rdbss.sys Sat Aug 18 11:44:30 2001 (3B7DE49E)
f536d000 f5391b00 netbt netbt.sys Sat Aug 18 09:32:18 2001 (3B7DC5A2)
f5392000 f53e1e00 tcpip tcpip.sys Sat Aug 18 09:31:44 2001 (3B7DC580)
f751a000 f753b780 update update.sys Sat Aug 18 11:53:56 2001 (3B7DE6D4)
f753c000 f7568580 rdpdr rdpdr.sys Sat Aug 18 04:50:45 2001 (3B7D83A5)
f7569000 f7579180 psched psched.sys Sat Aug 18 04:54:25 2001 (3B7D8481)
f75a3000 f75c3f80 portcls portcls.sys Sat Aug 18 11:31:59 2001 (3B7DE1AF) <---- Failing module
f7728000 f773d280 atapi atapi.sys Sat Aug 18 04:51:49 2001 (3B7D83E5) <---- Failing module
If it's that bad and giving you more than just a headache then if there is nothing important that you haven't backedup (everyone always has backup disks RIGHT?) Then Just Format C drive and reinstall windows. Easily said and done. If you still have the same problem after reinstalling windows then you have bad ram or something possible Terminal with the Mother board.
Note* When this same problem afflicted my computer it was the Physical failure of my harddrive. I replaced the harddrive reinstalled windows and no more problems.
I hope that i have been of some help.
Sincerely Rennie
i would do a safe boot. open msconfig. go to the startup tab and uncheck all the items there. and restart the system. check if the error occurs.
if yes go to the services tab and check hide all microsoft services box. then disable all services and go from there.
if the error does not come go and check half the items and see if the error comes. if yes uncheck half of that half..like divide ur choices that way u can get to the error quickly
Normally, blue screes is due to display drivers problem or Physical (RAM) memory issue.
Xtry, you can re-install ur DISPLAY driver(uninstall and install back) and, remove RAM, clean up the SLOT and insert back.
If this doesn't work, you can simply format c:/ and install FRESH OS, which is the best solution with no headache.
hope, this help you
Dear friend,
is this screen comes when booting XP or after booting the OS?
If this screen comes when booting the PC then there is one solution Run the recovery console using XP bootable CD. And using CHKDSK or CHKDSK /F and u can resolve this error. If this happen frequently u must check ur hard disk for bad sectors or could be RAM errors
Regards
Maheen(vmaheen@yahoo.com)
can anyone tell me what it says? have i missed it in the previous part or has it not been revealed... *grin*
I get "*******HARDWARE MALFUNCTION*******
THE SYSTEM HAS HALTED,
CALL YOUR HARDWARE VENDOR FOR SUPPOURT.
**************************
Dunno why, random. 40 odd times yesterday, never today. Weird eh?
in general cases this The blue screen may arise due to loose connected RAM or improperly installed software. There are several other errors due which you may witness the blue screen of death. any way, try removing your ram after turning of your pc, erase the connecting fingers of the RAM card with an eraser(both the side, properly). this wold clear the rust or dust if any in the fingers. If you are from location wher your have moist climate this may solve the problem. other wise post the error message.
If you suspect a failed memory stick, one of the better memory testers I have found is GoldMemory.
You can get it at: http://www.goldmemory.cz/
OK... I have to say that after reading some of the postings and replies here, sometimes I ask myself why do I let this site take my 9.95 every month. But, thankfully -and whithout any intention to praise or demean anyone- I stumble upon paragraphs of wisdom from those who know -a handful- and have their feet in the real world.
OK, OK enough with the boring prose, to the point.
Just start your computer with the godforsaken WINDOWS installation CD and use Recovery Console -option R in the blue menu- They seem to have a historic preference for this color.
Just browse through the Interface once its up and runnig and break your noodle figuring out what to do.
I appologize but will not show you what to do, enough with having given the lead. It's up to you to investigate and draw your conclussions and -more important than anything- it will help most of the people out there understand that it is necessary to have an objective vision of a problem in order to speak a legitimate solution for it; saving many from unnecessary troubleshooting steps.
Sincerely yours,
Rey.
I have the same problem...
I've checked ATA cable, disconnect 2nd hdd, verified memory slots, changed memory to other free slot, changed PS with a new one, change ATA cable with a new one, change CPU fan (had some noise), made a new partition of C and run winXP and when it's copying files jumps the mentioned error again.
I've tried installing Win2000 and happens again...
Anyone could solve this problem?
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by: DVation191Posted on 2004-12-09 at 13:34:38ID: 12787670
Xtry,
What tdoes the blue screen give for an error message?