Question

computer freezes and gets windows errors afterwards

Asked by: TW_TheSolution

Whenever I play games or listen to music, my computer will freeze and I have to restart. Afterwards, I'll get "windows has recovered from a serioius error" with errors C:\DOCUME~1\LEZARD~1.STU\LOCALS~1\Temp\WER8021.dir00\sysdata.xml and C:\DOCUME~1\LEZARD~1.STU\LOCALS~1\Temp\WER8021.dir00\Mini110204-01.dmp. Sometimes I'll even get a blue screen where it says windows has been shut down because an error has been detected. I have searched many sites and tried all their solutions: trying a new ram (Kingston 512MB RAM), trying a new video card (Geforce 4 TI 4200), updated the driver from Microsoft support page and every other available driver. What frustrates me the most is that I even bought a new motherboard (Abit NF7-2SG) and it still doesn't help! Does any one have any other ideas on how to fix it? My computer has been working fine for a couple years until my cousin messed up my hard drive and I had re-install windows, and the probelm started to occur during installation. Thanks so much to everyone for reading this and helping out.

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Asked On
2004-12-20 at 00:11:33ID21248130
Tags

computer

,

freezes

,

windows

,

errors

,

freeze

Topic

Windows XP Operating System

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Answers

 

by: LucFPosted on 2004-12-20 at 00:56:54ID: 12864954

Hi TW_TheSolution,

What's the error code on the BSOD's?
You can also find this information in the event viewer.
And if needed you can even get this information right from the dumpfile.
How to gather information after a memory dump in Windows XP
http://support.microsoft.com/kb/314084/

http://www.aumha.org/win5/kbestop.htm is a good start in solving these kind of problems.

Several things to look at:
1) Overheating
2) Drivers (start => run => type "sigverif" and press enter) all unsigned ones are suspect.

Greetings,

LucF

 

by: cpc2004Posted on 2004-12-20 at 07:42:01ID: 12867239

Your Windows crashes and writes a system event 1001 and a minidump to the folder \windows\minidump
Check system event 1001 and it has the content of the blue screen

Control Panel -> Adminstrative Tools -> Event Viewer -> System -> Event 1001. Copy the content and paste it back here

I want your hardware configuration
Run msinfo32 and navigate to Hardware Resources > IRQs. Click anywhere in the right pane.  Press CTRL-A and then CTRL-C. Copy that data to the clipboard and paste that data here.

I also want your software list
Run  msinfo32 and navigate to Software > Program Group. Click anywhere in the right pane.  Press CTRL-A and then CTRL-C. Copy that data to the clipboard and paste that data here as well

 

by: henry18Posted on 2004-12-20 at 10:10:39ID: 12868930

There might be some problem with the registry. Better backup your drive and reinstall Windows.

 

by: TW_TheSolutionPosted on 2004-12-20 at 11:14:50ID: 12869475

Thanks to all that have replied
My error seems to be "0x1000007F", and AumHa Forums doesn't have a fix yet.
Recently, it would even freeze without any errors at all. It seems to be getting worse :(
LucF, what would be a temperature that would cause these kind of problems?
Here are the things you wanted cpc2004,
Event Type:      Information
Event Source:      Save Dump
Event Category:      None
Event ID:      1001
Date:            12/5/2004
Time:            7:01:20 PM
User:            N/A
Computer:      THEANSWER
Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x1000007f (0x0000000d, 0x00000000, 0x00000000, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini120504-01.dmp.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

IRQ 0      System timer      OK
IRQ 1      Standard 101/102-Key or Microsoft Natural PS/2 Keyboard      OK
IRQ 3      Standard OpenHCD USB Host Controller      OK
IRQ 3      ALL-IN-WONDER RADEON 8500DV      OK
IRQ 3      OHCI Compliant IEEE 1394 Host Controller      OK
IRQ 4      Communications Port (COM1)      OK
IRQ 5      Standard Dual Channel PCI IDE Controller      OK
IRQ 6      Standard floppy disk controller      OK
IRQ 8      System CMOS/real time clock      OK
IRQ 9      Microsoft ACPI-Compliant System      OK
IRQ 9      NVIDIA nForce PCI System Management      OK
IRQ 9      Creative AudioPCI (ES1371,ES1373) (WDM)      OK
IRQ 10      Standard Enhanced PCI to USB Host Controller      OK
IRQ 10      VIA Networking Velocity Family Giga-bit Ethernet Adapter      OK
IRQ 11      Standard OpenHCD USB Host Controller      OK
IRQ 12      PS/2 Compatible Mouse      OK
IRQ 13      Numeric data processor      OK
IRQ 14      Primary IDE Channel      OK
IRQ 15      Secondary IDE Channel      OK

ABIT      All Users:ABIT      All Users
ABIT\FlashMenu      All Users:ABIT\FlashMenu      All Users
AOL Instant Messenger      All Users:AOL Instant Messenger      All Users
AVIcodec      THEANSWER\Lezard:AVIcodec      THEANSWER\Lezard
Academic Flashcards      THEANSWER\Lezard:Academic Flashcards      THEANSWER\Lezard
Accessories      Default User:Accessories      Default User
Accessories      All Users:Accessories      All Users
Accessories      NT AUTHORITY\SYSTEM:Accessories      NT AUTHORITY\SYSTEM
Accessories      THEANSWER\Lezard:Accessories      THEANSWER\Lezard
Accessories\Accessibility      Default User:Accessories\Accessibility      Default User
Accessories\Accessibility      NT AUTHORITY\SYSTEM:Accessories\Accessibility      NT AUTHORITY\SYSTEM
Accessories\Accessibility      THEANSWER\Lezard:Accessories\Accessibility      THEANSWER\Lezard
Accessories\Communications      All Users:Accessories\Communications      All Users
Accessories\Entertainment      Default User:Accessories\Entertainment      Default User
Accessories\Entertainment      All Users:Accessories\Entertainment      All Users
Accessories\Entertainment      NT AUTHORITY\SYSTEM:Accessories\Entertainment      NT AUTHORITY\SYSTEM
Accessories\Entertainment      THEANSWER\Lezard:Accessories\Entertainment      THEANSWER\Lezard
Accessories\System Tools      All Users:Accessories\System Tools      All Users
Accessories\娛樂      THEANSWER\Lezard:Accessories\娛樂      THEANSWER\Lezard
Administrative Tools      All Users:Administrative Tools      All Users
Agnitum      THEANSWER\Lezard:Agnitum      THEANSWER\Lezard
Agnitum\Outpost Firewall 2.5      THEANSWER\Lezard:Agnitum\Outpost Firewall 2.5      THEANSWER\Lezard
Alcohol 120%      All Users:Alcohol 120%      All Users
EA SPORTS      All Users:EA SPORTS      All Users
EA SPORTS\MVP Baseball 2004      All Users:EA SPORTS\MVP Baseball 2004      All Users
Games      All Users:Games      All Users
Jaleco Entertainment      All Users:Jaleco Entertainment      All Users
Jaleco Entertainment\World Championship Pool 2004      All Users:Jaleco Entertainment\World Championship Pool 2004      All Users
Maxthon      THEANSWER\Lezard:Maxthon      THEANSWER\Lezard
Microsoft Encarta      All Users:Microsoft Encarta      All Users
Microsoft Office      All Users:Microsoft Office      All Users
Microsoft Office\Microsoft Office Tools      All Users:Microsoft Office\Microsoft Office Tools      All Users
NVIDIA Corporation      All Users:NVIDIA Corporation      All Users
NVIDIA Corporation\NvMixer      All Users:NVIDIA Corporation\NvMixer      All Users
Network Associates      All Users:Network Associates      All Users
PrintMe Internet Printing      All Users:PrintMe Internet Printing      All Users
QuickTime      All Users:QuickTime      All Users
Real      All Users:Real      All Users
Real\RealPlayer      All Users:Real\RealPlayer      All Users
Startup      Default User:Startup      Default User
Startup      All Users:Startup      All Users
Startup      NT AUTHORITY\SYSTEM:Startup      NT AUTHORITY\SYSTEM
Startup      THEANSWER\Lezard:Startup      THEANSWER\Lezard
VoptXP v7      THEANSWER\Lezard:VoptXP v7      THEANSWER\Lezard
WinRAR      All Users:WinRAR      All Users
Xi      All Users:Xi      All Users
Xi\NetTransport 2      All Users:Xi\NetTransport 2      All Users
ffdshow      All Users:ffdshow      All Users
iTunes      All Users:iTunes      All Users

Thanks so much for all your help again.
Sincerely,
TW_TheSolution

 

by: henry18Posted on 2004-12-20 at 11:23:22ID: 12869541

try tuneup utility 2004. you can check and tuneup the registry.

 

by: LucFPosted on 2004-12-20 at 13:39:53ID: 12870783

>>LucF, what would be a temperature that would cause these kind of problems?<<
Your processor temperature is always suspect. If it's above 50 degrees centigrade that's above normal, if it's above 60 degrees it's very close to overheating and can surely cause instabilities.

Please keep in mind that 0x100007F is essentially the same error as 0x0000007F
Check the general information at:
General Causes of STOP 0x0000007F Errors
http://support.microsoft.com/?kbid=137539&sd=RMVP

Try resetting your bios to defaults (or fail-safe)

In this case, as your first parameter is 0xD, it's pretty much an unknown error, and I have to admit I've never seen this one before.

http://www.microsoft.com/resources/documentation/Windows/XP/all/reskit/en-us/Default.asp?url=/resources/documentation/Windows/XP/all/reskit/en-us/prmd_stp_ukdq.asp
0x0000000D: An exception not covered by some other exception; a protection fault that pertains to access violations for applications.

LucF

 

by: cpc2004Posted on 2004-12-20 at 18:39:45ID: 12872634

The first bugcheck parameter list is 0x0000000D: An exception not covered by some other exception; a protection fault that pertains to access violations for applications.
Refer to one of my resolved case and the problem owner had a similar problem
Mini121004-02.dmp  0x1000007F (0x0000000d, 0x00000000, 0x00000000, 0x00000000)
The problem re-installed Windows and the problem was fixed. The root cause may be the windows component was screwed during software installation or uninstall software
http://www.experts-exchange.com/Operating_Systems/WinXP/Q_21236265.html

 

by: TW_TheSolutionPosted on 2004-12-21 at 22:28:05ID: 12881963

The temperature for my computer is within the range so I don't think that is the cause. I looked further down the list of event ID 1001 and many other ones were 0x1000008e and one 0x000000C2, but those doesn't seem to be the cause since I already tried another RAM. I think I will re-install windows now and hopefully the problem will be gone. Thanks again to those that helped.

 

by: henry18Posted on 2004-12-21 at 22:35:32ID: 12881979

have you cleared the CMOS setting? Make sure you cleared it or else even if you reinstall windows, the problem might occurs again if the setting of RAM has been changed.

 

by: cpc2004Posted on 2004-12-22 at 01:25:55ID: 12882517

If you can attach the minidump of bugcheck 8E to any webspace, I will try my best to find out the culpit. You can find the minidumps from \windows\minidump.

I've extracted the procedure from EE leew how to get the webspace.
Go to www.geocities.com - sign up for an account (they are owned by Yahoo - if you have a yahoo account, then you just need to activate the geocities part of it there).

Then use their tools to upload the file.

 

by: TW_TheSolutionPosted on 2004-12-22 at 19:12:06ID: 12889767

Here's the link to the minidump: http://www.geocities.com/ironmonkey129/

Hope something can be found that's causing the problem.

Sincerely,
TW_TheSolution

 

by: cpc2004Posted on 2004-12-23 at 05:34:30ID: 12892047

I've processed your dump and you have the following abend
Mini121004-02.dmp  0x1000007F (0x0000000d, 0x00000000, 0x00000000, 0x00000000)
Mini112004-01.dmp  0x1000008E (0xc0000005, 0xbf060847, 0xba2baac8, 0x00000000) ( ati3duag+847 )
Mini112104-01.dmp  0x1000008E (0xc0000005, 0xbf060847, 0xb9cf7ac8, 0x00000000) ( ati3duag+847 )
Mini120204-01.dmp  0x0000008E (0x80000004, 0x00000286, 0xf8951bf4, 0x00000000) ( PxHelp20+2e1 )

Your symptom is very similar to the following case
http://www.experts-exchange.com/Operating_Systems/WinXP/Q_21236265.html
Mini102004-01.dmp  0x1000008E (0xc0000005, 0xbfa1374f, 0xece2a044, 0x00000000) ( ati2dvag+4074f )
Mini102204-01.dmp  0x1000008E (0xc0000005, 0xbfa1374f, 0xee3d5854, 0x00000000) ( ati2dvag+4074f )
Mini120704-01.dmp  0x1000008E (0xc0000005, 0xbfa1374f, 0xee720d2c, 0x00000000) ( ati2dvag+4074f )
Mini120904-03.dmp  0x1000008E (0xc0000005, 0xbfa13cf9, 0xee449344, 0x00000000) ( ati2dvag+40cf9 )
Mini120904-01.dmp  0x100000D1 (0xe04ec12f, 0x00000002, 0x00000000, 0xe04ec12f) ( atapi+765e )
Mini121004-02.dmp  0x1000007F (0x0000000d, 0x00000000, 0x00000000, 0x00000000)

The similiar symptoms both are abend at ATI device drivers and have bugcheck code 7F. Both are running XP SP2.PxHelp20 is Sonice Device Driver and  may be it is burner driver and her case I aslo suspected the OAK burner driver is the culprit. However the problem owner suspected that it was Nero screw up XP. Do you install Nero at your windows?

I think some of your windows components are screw up. Re-install Windows will resolve the problem. D you have the blue screen problem before or after you upgrade your windows to SP2?

 

by: TW_TheSolutionPosted on 2004-12-23 at 12:21:30ID: 12895626

cpc2004, thank you for processing the dumps and no, I don't have Nero installed. I don't think I have the blue screen problem before ungrading to sp2, but to save any more trouble I will re-install windows again. Last time when I was installing, I got the blue screen after the setup cd loaded all the drivers, hope that won't happen again.

 

by: cpc2004Posted on 2004-12-24 at 08:23:41ID: 12899476

I dunno why you can't copy the content to clipboard. Attach the minidumps to any webspace and I will examine the dump. You can find the minidump at the folder \windows\minidump. If you dunno know how to attach a file at webspace you can go to www.geocities.com - sign up for an account (they are owned by Yahoo - if you have a yahoo account, then you just need to activate the geocities part of it there).  Use their tools to upload the file.

 

by: henry18Posted on 2004-12-24 at 10:19:34ID: 12899773

Make sure when you reinstall, don't plug any unneccesary/extra device. Let Windows install the basic first and try to plug one device a time for Windows to load the driver. Some driver Windows uses its default Micosoft driver, it is better to use manufacturer driver.

I have heard some Microsoft default driver screwing up CD/DVD drives.

 

by: cpc2004Posted on 2004-12-24 at 10:53:34ID: 12899828

To TW_TheSolution

I'm sorry.  You can ignore my last post because it is wrong post.

Merry Christmas and Happy New Year
cpc2004

 

by: TW_TheSolutionPosted on 2005-01-04 at 15:31:32ID: 12957661

Happy New Year!
Thanks to those that tried helping me. It turns out the problem was the CPU and I have send it back to AMD. Thanks so much again.

 

by: LucFPosted on 2005-01-04 at 15:36:51ID: 12957708

Good to hear you found what was bugging you.

Take care and happy new year,

LucF

20120131-EE-VQP-002

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