Question

Why when I install Service Pack 1 or 2, do I lose all my USB 2.0 ports.

Asked by: Croc_Warrior

Hey...

I have an up market AMD PC and are having issues with Service Packs from Microsoft with my USB 2.0 ports. I am using XP Pro.

My PC works fine and all USB ports work. However when either Service Pack 1 or Service Pack 2 is installed, I lose my USB ports. I did have my mouse and webcam hooked up to USB, before discovering my SP1 and SP2 problems. I have changed the mouse over to PS/2 and been trying to fix my USB problem.

Prior to reformating and reinstalling XP Pro, everything worked fine.

USB is enabled in BIOS. I have unchecked turn off power to all USB devices, in device manager. I have removed all USB ports, reboot and Windows recognises new hardware, installs drivers and all is good. But USB ports still aren't working when devices are plugged in (Webcam, mouse, flash drive)

During startup of windows, the webcam LED light goes on,off,on,off and remains off. Similar story with my USB mouse, it's optical mouse and the red light is on, reaches windows xp load page (blue thingie left to right) loads and webcam flickers, and mouse loses power and webcam. When i plug in my USB flash drive, Orange LEDs come on for a second, then go off.

There's enough evidence to say that it's something to do with supplying power/enabling power, allowing power to be continuosly used by USB ports. Dont be narrow minded with your answers/solutions though, these are just my thoughts.

It's got nothing to do with my PSU, because there is no issue when Service Pack's aren't installed.

Hope someone can help =)

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Asked On
2005-01-18 at 04:42:36ID21278436
Tags

losing

,

off

,

pc

,

ports

Topic

Windows XP Operating System

Participating Experts
4
Points
500
Comments
11

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Answers

 

by: Silvers5Posted on 2005-01-18 at 04:44:19ID: 13071451

Drivers might not be compatible to SP2... my 2 cents

 

by: Croc_WarriorPosted on 2005-01-18 at 04:47:00ID: 13071471

This PC has same drivers as my other PC with SP2, no issues.

 

by: GATOR420Posted on 2005-01-18 at 04:56:18ID: 13071536

It certainly sounds like a problem with SP2 and your board. Have you checked with the motherboard manufacturer to see if there are any updates or patches for SP2 compatibility? Does your mouse or webcam show up in device manager?

 

by: Croc_WarriorPosted on 2005-01-18 at 05:06:08ID: 13071623

I dont see that as an issue, as before reformatting my PC which had XP Pro with SP2 and latest updates, it had no problems.

 

by: GATOR420Posted on 2005-01-18 at 05:22:46ID: 13071742

If it had no problems, why did you reformat it? :)

 

by: Croc_WarriorPosted on 2005-01-18 at 05:33:55ID: 13071848

USB has no problems. I had a win32 Error and couldnt get into windows. New generation PC has 2 bios and my HDD are using SATA, all new to me. PC's got much more complicated from Pentium 3 to AMD 64 3500+

I've uninstalled SP2 again. My webcam works, my flash drive works. Dont need to try mouse because I know it works.

Would I be missing out on much if i dont install SP2? Wait for SP3, if there is one, lol. I got this upmarket AMD PC, only had it for 3 weeks, been away most of the time, and I got a win32 Error. Payed and got that fixed. Now SP2 is giving me trouble.

I only use Internet Explorer for 5% of my web browsing any way. No big deal if I dont have that extra protection which somehow causes all 6 of my USB ports from working

 

by: GATOR420Posted on 2005-01-18 at 05:38:56ID: 13071897

Is it really and truely necessary? Not really if you take good care of your PC. SP2 adds a lot of self protection features, but if you already know how to protect yourself (by going to windows update, making sure you have virus scan with the latest updates, etc...), you don't really need it. You won't be missing out on much. However, if this was my computer, I'd have some real problems with this and would perhaps take it back to the place I bought it and have them install SP2 free of charge. Let them sort it out, it's their computer.

 

by: preekishPosted on 2005-01-18 at 07:16:04ID: 13072861

just curious... but are you using an ASUS mobo? if so which one?

 

by: Caeser_AugustusPosted on 2005-01-18 at 10:11:56ID: 13074977

After installing SP1 install support.microsoft.com/?kbid=822603. then remove all  items under under USB controller starting with the hubs and restart.
In case of SP2, i would think doing just the second part may help. However, I may also wanna try removing your manufacturer specific drivers before any of this as well.

 

by: Croc_WarriorPosted on 2005-01-18 at 19:38:24ID: 13079508

Hey all, I've had enough with my USB problem, so I did what most PC users who know how to... reformat and reinstall.

I reformatted C drive. Then I...

1) Did a fresh install of XP Pro.
2) Installed driver's for all devices
3) Fresh install of Service Pack 2 from CD
4) Updated Service Pack 2

USB works now!!

What I did different:

Didnt upgrade from XP Home &
Didnt install Firewall and antivirus programs before Service Pack 2.

Whether that's the reason, i'll never know!

Thanks everyone who gave a reply =)

Preekish, yes I am using a Asus Mobo. It's the A8V Deluxe

What do I do with the 500 points?

 

by: preekishPosted on 2005-01-19 at 00:40:01ID: 13080530

if you want to give someone points, do so. Else, just request in the community forums to close this thread.

20120131-EE-VQP-002

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