Question

Internet Explorer won't start

Asked by: antonbijl

Hi all

I have a rather annoying problem with my laptop. Until this morning before I came to the office it was doing ok. However, after starting it up at the office (not connected to the LAN yet), it couldn't open Internet Explorer. Click on the IE shortcut, the hourglass flashes up for a second or so and then goes away and nothing happens. In case you're wondering why I'm trying to open IE when I'm not connected, I have a web-based app running on the local machine and this is what I'm trying to access through IE (and was able to do so until a few hours ago).

Looking at task manager, I noticed that as soon as I try to open IE, the IEXPLORE.EXE process comes up followed shortly by dwwin.exe (used by error reporting if I'm not mistaken). So I disabled error reporting (along with a few other non-essential services like IIS, SQL Server) and tried again, but no luck. Now when I try starting IE, IEXPLORE.EXE starts followed shortly by drwtsn32.exe and all other symptoms remain unchanged. Same thing happens under safemode.

Next up I ran Spybot, Hijackthis and Trendmicro Officescan, but none of them found anything (all 3 are 100% up-to-date).

So I ran a repair of IE as per http://www.theeldergeek.com/repair_ie6.htm, but still no luck. I would like to run Windowsupdate also, but this too is failing (and the "manual update" requires that you start IE, so catch 22).

I haven't noticed any adware, spyware etc. etc. over the last few weeks and this machine is kept quite clean (used for demonstrating that web app to clients) and I usually only connect it to any sort of network to run updates.

Somewhere in all this I've noticed the process " wowexec.exe" running. Not sure if this is the real WOW or not. The processname had the leading space, so I think it might be a spoof, however I don't see any of the other symptoms typically described for that (for starters, I've only seen this process running once today and I've looked at task manager at least 20 times) and neither Spybot or Hijackthis picked up anything.

BTW, this machine is on Windows XP Pro, SP1 (tried loading SP2 a few months ago without success and haven't tried again since...)

Any suggestions?

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2005-03-23 at 04:34:33ID21361570
Tags

explorer

,

internet

,

start

Topic

Windows XP Operating System

Participating Experts
2
Points
125
Comments
16

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. Internet Explorer 6 XP Professional, Iexplore.exe
    When I try to open a program in Explorer I get this message: Assertion Failed Program:C:\Prog files\Internet Explorer\Iexplore.exe File:../../../src/share/native/sun/awt/.../font Object.ccp Line:498 Expression:errno==0 88 count==(size.t)size How do I get out of this problem??
  2. iexplore.exe
    Every time when I try to close IE I receive message iexplore.exe The instruction at "0x........." referenced memory at "0x.........".The memory could not be "read".Click on OK to terminate program What to do
  3. Many iexplore.exe running in Process
    I have a dell dimensions 3000, pentium4, 2GB ram, Windows XP. I have so many iexplore.exe running. Could anyone tell me why? And how to fix it. Here is log from Process Explorer for Windows : Process PID CPU Description Company Name System Idle Process 0 48.63 Interrupts...

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: SheharyaarSaahilPosted on 2005-03-23 at 04:44:49ID: 13610789

try this,

Right click on IE icon from desktop, click Properties, goto Advanced section, and under Browsing untick Enable Third Party Browser Extensions(requires restart)
Restart and now check if same problem, if NO then it was becoz of a corrupted or bad BHO, try using BHODemon to
disable the BHOs and trace out the culprit one, BHODemon >> http://www.softpedia.com/public/cat/10/17/10-17-71.shtml

 

by: gecko_au2003Posted on 2005-03-23 at 05:03:07ID: 13610920

I suggest using a different browser like firefox or opera :) for future reference.

 

by: antonbijlPosted on 2005-03-23 at 05:09:28ID: 13610969

Gecko, I hear you. I do actually use Opera or Firefox most of the time, but that pesky web app is .NET-based and there are still a few browser-compatibility problems. And Windows update won't run through anything but IE.

SheharyaarSaahil (phew...), thanks for the suggestion, I'll give it a try, just waiting for another scan to finish first...

 

by: SheharyaarSaahilPosted on 2005-03-23 at 05:12:57ID: 13610998

you can call me as Shehar! :)

 

by: gecko_au2003Posted on 2005-03-23 at 05:14:35ID: 13611012

That is a lot easier to type and say Shehar, talk about a tongue twister for an id lol.

 

by: antonbijlPosted on 2005-03-23 at 05:25:19ID: 13611101

Shehar, I'm afraid that didn't work. Just noticed something else that's odd. I opened search to search the hard drive for files with wowexec in the name. It starts searching and after a couple of seconds crashes (without any error/warning messages) and just like IE, when I look in task manager just before it crashes drwtsn32.exe starts up...

You gave an idea though. I'm going to try and fiddle around with the Internet Settings a bit and 'lock down' IE as far as possible to see if there's anything there that's causing this.

 

by: gecko_au2003Posted on 2005-03-23 at 05:27:52ID: 13611128

Why not just do a repair install :

http://www.michaelstevenstech.com/XPrepairinstall.htm

Then open internet explorer go to Tools --> Windows Updates

Then do critical updates and update to SP 1 as well.

Then from there get anti spyware programs like microsofts beta, spy sweeper and or ad aware.

Then that should fix IE.

 

by: gecko_au2003Posted on 2005-03-23 at 05:29:16ID: 13611141

Also run virus scans, one online virus scan and one local one :

Free online virus scan :

http://housecall.trendmicro.com/

Get AVG Free edition for the local scan :

www.grisoft.com

I hope this helps !

FYI - make sure all defintions for the programs ie anti spyware , virus programs etc, are all up to date with defintions etc

 

by: SheharyaarSaahilPosted on 2005-03-23 at 05:30:03ID: 13611151

hmmmmmmm can you think about doing a system restore to the time when everything was working fine?
OR how about creating a new user account and check out there if same symptoms?

 

by: antonbijlPosted on 2005-03-23 at 06:19:22ID: 13611631

Gecko, I was trying to avoid something as extreme as a OS install, though if I don't get it right soon I'll probably have to try that. Have run both TrendMicroa and AVG, both 100% up-to-date.Spybot is 100% up-to-date and I'm using the latest version of hijackthis.

Shehar, I think I might try the system restore.

Before I go on, while I was fiddling with all the IE settings I cleared the history etc, but when I try to "Delete Files..." with the "Delete all offline content" option selected, I get the exception message

An exception occurred while trying to run "shell32.dll,Control_RunDLL "C:\Windows\System32\inetcpl.cpl",Internet Options"

That XP repair install is suddenly starting to sound good. Sounds like a corrupt file, doesn't it? Will system restore help for that???

 

by: SheharyaarSaahilPosted on 2005-03-23 at 06:24:42ID: 13611692

>> Sounds like a corrupt file, doesn't it?
yeah.... did you run a SFC scan while repairing IE?

>> Will system restore help for that???
You can give it a try, coz it will not harm the system and data if it will not solve the problem! :)
and btw, what about the another user thingie.... did you try it?

 

by: antonbijlPosted on 2005-03-23 at 06:25:41ID: 13611696

Or, I guess it could be a problem with some of the "offline content" that it's trying to delete, in which case logging on under a different userid might just do the trick...

 

by: antonbijlPosted on 2005-03-23 at 06:32:28ID: 13611766

Shehar, you are a genius my friend. Although now that I think about it, I can't believe I hadn't thought of that myself ;-)

Definitely a problem with that user account. Logged on under another domain account as well as a local admin account and they were both fine! So I'll just make a backup of my docs and delete that profile from the HD. Thanks for your help.

And I was about to start re-installing/repairing the OS? phew again!

 

by: SheharyaarSaahilPosted on 2005-03-23 at 06:39:15ID: 13611831

well that's cool :)

but if you have not already deleted this user, you can ry one thing!
delete the files from the following folders from safemode!

C:\Documents and Settings\your username\Local Settings\Temp and delete all files present here
C:\Documents and Settings\your username\Local Settings\Temporary Internet Files, and delete the folder of ContentIE
C:\Documents and Settings\your username\Cookies, and delete all cookies present here
C:\Documents and Settings\your username\Local Settings\History, and delete all the files from here
C:\WINDOWS\Offline Web Pages and delete the stored offline webpages from here

now restart, login with this same user, and check out if it can behave normally, or still acting weird!
if still the same issue, then you can backup and tranfer your documents to a new user profile, otherwise just use this user and Enjoy! :)

 

by: antonbijlPosted on 2005-03-23 at 06:50:09ID: 13611933

Thanks, but that's ok, already deleted and re-created the user, the only important things in there were some documents which I got successfull backups of.

 

by: SheharyaarSaahilPosted on 2005-03-23 at 06:50:48ID: 13611941

that's cool.... Cheers! :)

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...