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8.4

Windows Explorer error won't let me use IE and Explorer

Asked by jericotolentino in Windows XP Operating System

Tags: explorer, encountered

Dear experts,

I have a Windows XP Pro System (no service packs installed). Everything was working fine until about lunchtime today. I was surfing the internet and a popup window came up. Like I usually do with them, I closed it. A few moments later, McAfee VirusScan told me it found some trojan (I don't recall the name) and asked me what I wanted to do. I quarantined it. At the same time, my desktop background changed to the blue screen of death with some error written on it. Irritated with this development, I right-clicked on the desktop to restore it to the original wallpaper. The only tabs I got was the Themes and the Settings. I didn't understand what was happening since I was logged on as an administrator. All tabs should've been present.

Then my system just restarted. Too puzzled to be more annoyed, I just let the system boot. After I logged in, a dialog box saying Windows Explorer encounted an error came up and asked me if I wanted to report it. Since I wasn't connected to the Internet, I clicked on "Don't send."

So the start menu and desktop icons disappeared temporarily and to my surprise the "Windows Explorer encountered an error..." dialog box was still there. I clicked on "Don't send" again and still the start button and icons disappear and return with the error dialog box. So I just turned off the system.

I don't know what to do now so I was hoping for some of your insights on this problem. BTW, I can use Ctrl+Alt+Del to run some programs, but not IE, Windows Explorer, My Computer, and My Documents.

Thanks in advance!

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20091111-EE-VQP-89

Windows Explorer error won't let me use IE and Explorer

Asked by jericotolentino in Windows XP Operating System

Tags: explorer, encountered

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