Hi,
I'm trying to help a friend over long-distance using the Remote Assistance feature in Windows XP. We both have Windows XP Home Edition. The problem is that my friend is currently learning how to use PCs, and has run into a bit of a problem which he needs my help with, but he's having difficulty with creating a remote assistance request to send to me.
I was hoping that someone knew of a foolproof method in which I could tell him to do this - as little intervention as possible on his part would be much appreciated by me....it appears that he's having difficulty even in emailing me a request. It doesn't sound like there's any problems with his setup because I've done this in the past.
He has dial-up connection, so I can't talk him through the process over the telephone because he needs to be on the internet before Windows will allow him to access the screens. Is there some shortcut I could use to make this whole process simpler?
Thanks in advance for any help you can give.
Regards,
Jason
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There's essentially three methods for sending an invitation.
Have him print out these pages - includes sub pages of all three methods:
http://www.microsoft.com/w
Also - make sure there is no firewall installed on his system - if so, temporarily disable it, because that will sometimes block RA requests.
The 'easiest' method should be using Messenger, but you both have to have the same version for it to work seamlessly...
What error(s) or problems are you seeing?
see this link for step by step - http://www.microsoft.com/w
You may could use a VNC:
www.realvnc.com
www.tightvnc.com
It would allow you to 'unannounced' log onto the target system...
www.logmein.com
Send a set of directions on how to load it or perhaps use a cell phone if possible.
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by: madspirePosted on 2005-06-15 at 09:48:47ID: 14223292
Have him dl and install Windows messenger - there is a button option on the messenger control panel to ask for remote assistance - plus, you'll have the advantage of being able to chat with him while he's connected.