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8.6

msinfo32.exe (system information) will not open--just get a brief hourglass

Asked by dkern18195 in Windows XP Operating System

Running xp professional service pack 2 with all the recent updates.   I cannot get the system information to display either by using the icon or by using the run command with msinfo32.exe.  

I've run spybot search and destroy in the past and currently use microsoft anti spyware.   I've checked all the services that are required for msinfo32.exe and they are all running.  I am using norton antivirus 2005.  I'm pretty sure it isn't a virus or worm shutting it down but perhaps someone knows of something out there that could be hiding.  I know some of the worms will disable msinfo32.exe.

I have searched for solutions and can't seem to find anything that works.  Based on what I've tried, I'm thinking it may be a registry issue.  

My system appears to be running fine but I really would like to get at the system information.  I was able to get at it before last December and one day it disappeared.

I'm new to posting so I will assign 250 points.  Let me know if it should be worth more.  (or less)

I've come across great information here.  Thanks in advance
[+][-]06/26/05 12:02 AM, ID: 14302874Expert Comment

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[+][-]06/26/05 12:05 AM, ID: 14302877Author Comment

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[+][-]06/26/05 12:09 AM, ID: 14302880Accepted Solution

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About this solution

Zone: Windows XP Operating System
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Solution Provided By: sramesh2k
Participating Experts: 2
Solution Grade: A
 
[+][-]06/26/05 12:12 AM, ID: 14302888Author Comment

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[+][-]06/26/05 12:12 AM, ID: 14302890Expert Comment

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[+][-]06/26/05 12:16 AM, ID: 14302906Author Comment

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[+][-]06/26/05 12:25 AM, ID: 14302936Author Comment

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[+][-]06/26/05 12:34 AM, ID: 14302948Expert Comment

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