Question

BSOD Mini dump files

Asked by: craizlee

I have a friend who's computer is experiencing BSOD.  I have 4 minidumps she sent me from the crashes.  Points to anyone who can examine them and find the problem.  I've reviewed them and 2 of them seem to point to win32k.sys file and the other 2 seem to point to memory corruption.  I'm not an expert at debugging this kind of thing so if anyone with more experience can give some guidance that'd be great!

I'd be happy to send these files to you via email so you can examine.

Thanks!

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Asked On
2005-06-30 at 13:12:13ID21476831
Tags

minidump

,

bsod

,

mini

,

dump

Topic

Windows XP Operating System

Participating Experts
2
Points
500
Comments
11

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Answers

 

by: cpc2004Posted on 2005-06-30 at 13:28:54ID: 14342077

When Windows crashes with blue screen, it writes a system event 1001 and a minidump to the folder \windows\minidump. Check system event 1001 and it has the content of the blue screen

Control Panel -> Adminstrative Tools -> Event Viewer -> System -> Event 1001. Copy the content and paste it back here.

Zip 5 to 6 minidumps and attach the zip files at any webspace. I will study the dump and find out the culprit.

 

by: craizleePosted on 2005-06-30 at 14:53:55ID: 14342953

I do not have access to the computer right now so I am unable to view the Event Viewer.

Would you mind if I just email you the zip file of containing the .dmp files?

 

by: cpc2004Posted on 2005-06-30 at 14:58:37ID: 14343002

Yes,  you can find email address at my profile.

 

by: Zamba1Posted on 2005-06-30 at 15:04:28ID: 14343052

Microsoft's "Debugging Tools for Windows" may help you in analyzing.

Link: http://msdl.microsoft.com/download/symbols/debuggers/dbg_x86_6.4.7.2.exe

 

by: craizleePosted on 2005-06-30 at 15:11:28ID: 14343094

cpc2004: I've sent the minidump files to your email address

Zamba1: Thanks. I already have the tool but not too familiar on what to look for.  Thought I'd get a second opinion.

 

by: cpc2004Posted on 2005-07-01 at 07:13:32ID: 14347824

4 minidumps crashed with same error. I searched google a similar case occuring at win2003. For that case it is hardware error at CPU. What is the CPU model of your friend's PC.

http://67.15.19.177/showthread.php?t=38342

Mini052905-01.dmp 0A (69050fe8, 00000002, 00000001, 804e6655)  nt!MiRemovePageByColor+0xaa
Mini060505-01.dmp 0A (69050fe8, 00000002, 00000001, 804e6655)  nt!MiRemovePageByColor+0xaa
Mini062305-01.dmp 0A (69050fe8, 00000002, 00000001, 804e6655)  nt!MiRemovePageByColor+0xaa
Mini062705-01.dmp 0A (69050fe8, 00000002, 00000001, 804e6655)  nt!MiRemovePageByColor+0xaa

 

by: craizleePosted on 2005-07-01 at 09:15:56ID: 14349152

The computer is brand new.  That's why its so weird.  It was purchased from Dell.  It is a Dell Dimension 2400. I believe it is a 2.8 P4.  Is is likely that a new pc has a hardware error?

 

by: cpc2004Posted on 2005-07-01 at 09:53:28ID: 14349448

The referral W2K3 problem was also Dell PC. According to my experience,  new PC also has hardware error until it runs in.  Sent back PC to Dell or report the problem to microsoft and let microsoft confirm whether it is a hardware error or not.

 

by: cpc2004Posted on 2005-07-21 at 10:56:39ID: 14495403

Do you have any update of the problem?

 

by: craizleePosted on 2005-07-21 at 12:04:16ID: 14496232

Not really an update.  The computer is still experiencing the BSOD consistently once or twice throughout the week.  She's decided just to send back the dell and get a new one.  

 

by: cpc2004Posted on 2005-08-19 at 09:26:01ID: 14710757

Do you have any update of your problem?

20120131-EE-VQP-002

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