Question

STOP 0x000000F4 error occurs after 16 to 17 minutes of being idle

Asked by: hemmeter

I have having an issue with my computer where it gets the "blue screen of death" approximately 16 to 17 minutes after being idle.  A picture of the error message is at http://www.arrowpointe.com/img/IMG_4005.jpg.  I am running Win XP Pro SP2.  It performs a memory dump and then reboots.  It does not appear to be harmful to my PC.  I have lost no data so far.

Here's what I know so far:

- The issues does NOT occur while I am in Safe Mode.  Thus, I know it is due to something I have installed that starts up afterwards.

- I have no issues while I am working on the computer.  It ONLY occurs when the computer has been sitting idle for about 16 or 17 minutes.

- I have gone run Spybot Search and Destroy, Ez Armor Anti-Virus Scan and the Yahoo! Anti-Spyware checks and have found no issues.

- I was running the Ez Armor security suite by Computer Associates.  I have since uninstalled it to see if something in there was causing problems.  I am still having the issue.

- I have played with my power settings to see if I was getting the problem when the monitor turned off or hard disks shut down.  I was unable to affect the problem.  It still occurred at the 16 - 17 minute mark.  I do not believe that power settings are a cause of the issue.

- I uninstalled Yahoo! Messenger and Trillian in case they were causing issues when they went idle.  I still have the issue.

- I have no recently installed hardware.

- Recently installed software includes Yahoo! Desktop Search (i have uninstalled it since) and ACT!  I have also recently setup a VPN connection in Windows and added an Exchange mailbox to my Outlook profile.

My current plan is to uninstall things that I can reinstall later and see if I can determine the cause.  I am looking for any other suggestions.  I would like to avoid reformatting my harddrive.

Thanks!

Scott

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Asked On
2005-08-25 at 11:20:49ID21540254
Tags

0x000000f4

,

stop

Topic

Windows XP Operating System

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Answers

 

by: LeeTutorPosted on 2005-08-25 at 11:24:38ID: 14754922

If it doesn't happen in Safe mode, then it is probably a startup program or a driver that isn't used in Safe mode which is the problem.  In Windows 98/ME/XP, you can choose which programs are run at startup by using the Microsoft Configuration utility:  click on the Start button, choose Run, type in MSCONFIG (doesn't need to be all capitals), click OK.  Choose the Startup tab, deselect programs to run at startup by removing the check mark.  In Windows 9x/ME, you may need to disable just about everything except Explorer, ScanRegistry and SysTray.  In Windows XP, just click on the button for Disable All. Reboot and see if the problem goes away.  Then re-enable the startup programs one at a time, reboot, and when the problem occurs again, there is your culprit.

 

by: LeeTutorPosted on 2005-08-25 at 11:27:50ID: 14754954

This page doesn't seem to be very helpful in this case, but perhaps the links on it will:

http://aumha.org/win5/kbestop.htm

click on the STOP error code (F4) in the righthand pane to see this:

0x000000F4: CRITICAL_OBJECT_TERMINATION
(Click to consult the online MSDN article.)
One of the many processes or threads crucial to system operation has unexpectedly exited or been terminated. As a result, the system can no longer function. Specific causes are many, and often best resolved by a careful history of the problem and the circumstances of the error message. One user, who experienced this on return from Standby mode on Win XP SP2, found the cause was that Windows was installed on a slave drive; compare KB 330100.

 

by: wompeyPosted on 2005-08-25 at 11:28:10ID: 14754959

Hi Scott,

Maybe your hard drive is only set to slave?
http://support.microsoft.com/default.aspx?scid=kb;en-us;330100

 

by: wompeyPosted on 2005-08-25 at 11:29:06ID: 14754972

You're always so fast, LeeTutor!  :)

 

by: hemmeterPosted on 2005-08-25 at 17:03:41ID: 14757583

REGARDING TURNING OFF MY STARTUP PROGRAMS:  I have turned off all of my startup options in MSCONFIG and I am still having the issue.  I did not try turning off all of my services yet.  Should I try doing that?  Or is that dangerous to do so in case I turn a service off that must be running for my PC to work?


REGARDING MY HARDDRIVE BEING IN SLAVE MODE:
Regarding to my harddrive being a "slave".  Does that apply to a standalone computer or does it only apply to me using an external harddrive?  It also says that this only applies to errors when coming out of standby.  I don't have that problem.  My issue just ocurs when my computer is idle for 16 to 17 minutes.  It never enters standby mode.  Where can I see if my computer is setup as a "slave"?


Still looking for help.

 

by: LeeTutorPosted on 2005-08-25 at 17:49:09ID: 14757771

I would begin by clicking on the button for Hide Microsoft Services, leaving only the third party services shown; try disabling those first.  Then, as for turning off unnecessary Microsoft services, this is a good site to look at:

http://www.blkviper.com/WinXP/servicecfg.htm

After you work out which services to disable, you can temporarily disable them via MSCONFIG, but to permanently do it (and I have 37 of the default services running for XP turned off on my computer) here is how you do it:  Click on Start, then type services.msc in the Run dialog box.  For each service listed in the window which opens up that you want to disable at the next boot, right click on it, select Properties from the context menu that scrolls out, then click on the downward pointing arrow at the end of the list box for Startup Type on the General tab, choose Disable, then click OK. After you've done all your disabling, reboot.

 

by: centervPosted on 2005-08-25 at 18:30:04ID: 14757932

Check event log errors please.

 

by: wompeyPosted on 2005-08-26 at 09:37:31ID: 14762413

"Slave" for harddrives usually depends on how it is plugged into the machine (on the inside, not an external drive), or the jumper settings on the drive itself.  A slave harddrive is usually on the middle cable position, or the jumpers are set to Slave.  Some CDR drives and DVD drives recommend to be placed in the master position, but it's not always necessary.

Have you made sure you don't have a screensaver that activates after 16-17 minutes?  Does your antivirus/antispyware software scan after an idle time of 16-17 minutes?  (I'm just thinking of things that have an idle countdown timer)

 

by: hemmeterPosted on 2005-08-26 at 12:19:03ID: 14764033

Regarding the "slave" thing.  Is there somewhere I can go in Windows to see how my drive is setup?  Or would I need to physically open my laptop to find out?

Regarding the other, I do not have a screen saver or anti-anything running at the 16-17 minute mark.  I have actually uninstalled my anit-virus, firewall, anti-spam and anti-spyware to see if they were the problem.

So far, I have disabled everything in the Startup tab on MSCONFIG.  That didn't work.  Then I starting going through the services based upon the website reference from LeeTutor.  I have already disabled the following and still have the problem.

Alerter
Application Layer Gateway Service
Distributed Link Tracking Client
Error Reporting Service
Fast User Switching Compatibility
IPSEC Services
Network Location Awareness (NLA)
Remote Registry
Secondary Logon
Server
SSDP Discovery Service
Windows Firewall (ICF) and Internet Connection Sharing (ICS)

I have another list of services that seem safe to turn off to see if I can nail the problem.  I'll keep you posted on the progress of that.  I am approaching core Windows services as the only leftover pieces.  So it may result in a re-format, but I am looking to avoid that if I can!

Thanks, everyone.

 

by: wompeyPosted on 2005-08-26 at 12:53:25ID: 14764306

Just now you mentioned your computer is a laptop (I didn't know that before).  Chances are pretty slim that they'd put the harddrive as slave.

Have you checked your BIOS to see if it is using some sort of built-in power saving features?

Just in case you want to check, this might work to see if your harddrive is a slave or master...

right click on My Computer and select properties
click the hardware tab
click the Device Manager button
Expand the item that says something like IDE ATA/ATAPI controllers
double click the Primary IDE Channel (try this on both of them)
click the Advanced Settings tab

There should be 2 sections - device 0 and device 1.  If the current transfer mode is "not applicable" then chances are there's nothing plugged into that section.  device 0 should be master, and device 1 should be slave.

 

by: DeltaFirePosted on 2005-08-26 at 15:36:49ID: 14765801

Attach some MiniDumps to this thread so I can take a look. They are usually located at %Systemroot%\MiniDump

 

by: cpc2004Posted on 2005-08-26 at 21:33:35ID: 14766719

I have resolved a similar case at the another forum and the culprit is bad ram.

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 00000003, Process
Arg2: ffb6fda0, Terminating object
Arg3: ffb6ff14, Process image file name
Arg4: 805fa7a8, Explanatory message (ascii)

Debugging Details:
------------------
PROCESS_OBJECT:  ffb6fda0
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  DRIVER_FAULT
BUGCHECK_STR:  0xF4
LAST_CONTROL_TRANSFER:  from 00000000 to 805339ae

If you provide 5 to 6 minidumps, I can confirm whether your problem is related to faulty ram or not.

 

by: hemmeterPosted on 2005-08-27 at 08:09:18ID: 14768064

I am not getting any Minidumps into that folder.  My %SystemRoot% is C:\Windows as far as I can tell.  Nothing is appearing in the C:\Windows\MiniDump folder.  Any suggestions?

My settings for MiniDump are at http://www.arrowpointe.com/img/StartupandRecovery.png.

I added a Minidump folder to C:|WINDOWS\SYSTEM32 also just in case.  I'll see if that helps.

Thanks.

 

by: DeltaFirePosted on 2005-08-27 at 10:40:33ID: 14768479

Those files are hidden there. What you need to do is go to Tools >> Folder Options >> Show Hidden Files. Refresh the folder view. You should be able to see them.

 

by: hemmeterPosted on 2005-08-27 at 14:25:13ID: 14769088

I already had done that and I still cannot see those files.  I am not certain they are being created.  Suggestion?

 

by: DeltaFirePosted on 2005-08-27 at 15:18:31ID: 14769231

Those files are only created upon BSOD. If you didnt experience any, that directory is simply empty.

 

by: hemmeterPosted on 2005-08-27 at 17:03:46ID: 14769460

I am getting the BSOD.  http://www.arrowpointe.com/img/IMG_4005.jpg

But no minidump files.

 

by: cpc2004Posted on 2005-08-29 at 11:00:30ID: 14777815

Maybe your paging space is bad. When your windows is idle, some inactive process are paged out. When it is active, windows paged the inactive process. If paging space is bad, windows may crash with Bugcheck code F4. Windows writes the dump to the paging space as the staging area, but the paging space is bad. Hence no minidump is taken. I find a similar case at any forum and it is bad paging space.
http://www.techspot.com/vb/showthread.php?p=185863#post185863

 

by: hemmeterPosted on 2005-08-29 at 11:29:49ID: 14778022

That seems like it could be a good possibility.  How do I go about fixing a bad paging space?

 

by: hemmeterPosted on 2005-08-29 at 11:40:23ID: 14778101

I have been testing and testing some more and came up with something.  This makes is seem like it has something to do with my power settings, but I cannot figure out what it could be.

When my computer is on battery power, I do not get the problem.  When it is plugged in, I get the problem.

I had not noticed this before until one day I was on battery power and left my computer idle.  I came back after about 45 minutes and all was fine!  Since then, I have done 2 different tests:

1) Boot up on battery power, login and let the computer sit.  I have let it sit for up to 1 hour and do not get the issue.  I then plug it in and let it sit.  After 16-17 minutes, I get the error.

2)  I tried the reverse.  I booted up on AC power, login and let the computer sit.  I get the error after 16-17 minutes.  After rebooting and logging back in, I unplug the AC power and let it sit.  I don't get the error.

My power settings are at http://www.arrowpointe.com/img/poweroptions.png.  I cannot think of anything running on my PC that would care whether I was plugged in or on battery other than power settings, but that does not appear to be it.  I cannot see anything in my BIOS settings that have anything to do with power saving features.

In case it helps, I am running an HP Pavilion dv1000 laptop with Windows XP Pro SP2.

 

by: wompeyPosted on 2005-08-29 at 15:29:41ID: 14779896

Do you have the latest BIOS installed?

http://h10025.www1.hp.com/ewfrf/wc/softwareList?dlc=en&lc=en&product=435618&lang=en&cc=us&os=228#

version F.14 of the BIOS says "Fixes intermittent issue where the system shuts down automatically."   Maybe that could trigger a blue screen too.  The latest BIOS is at F.21

 

by: cpc2004Posted on 2005-08-29 at 17:40:04ID: 14780613

Change the paging size to 0. If Bugcheck F4 does not occur, bad paging space is the culprit. If it still occurs, change paging size back to original size.

Go to System in Control Panel, click the Advanced tab, and under Performance, click Settings. On the Advanced tab, click Change. Click 'Custom size,' and then type 0.

 

by: hemmeterPosted on 2005-08-30 at 13:35:04ID: 14788737

I upgraded my BIOS and still have the problem.

I turn off paging and still have the problem.

However, something came up that makes me think it is a hardware issue with my harddrive.  When I set the paging file back, I received the error message when it was creating the file.

Also, there is something important I may have forgot to mention.  Prior to getting the BSOD, my harddrive is more audible than normal.  Typically, my harddrive will make "the noise" and then go to BSOD.

I have also tried running CHKDSK on startup.  I did it with the /F and /R parameters.  I also tried it again adding the /I parameter in there.  All goes swimmingly until it gets to step 5 of 5, which is where it is validating free space.  At the 90% or 91% mark, I begin to hear "the noise" again.  I let CHKDSK run and it will start and stop making "the noise".  I have let it sit for over 1 hour and it never increases the % complete past when the noise started.

I probably should have mentioned the noise earlier, but I was sure it was a software problem since all was okay in Safe Mode.  However, the only times I was trying safe mode was when I happended to be on battery power.  And I don't seem to get the problem on battery power for some reason.

Does anyone have anymore suggestions?  Is there other software than CHKDSK that can help validate hardware issues?  Am I right that it is probably the harddrive?  Or could it still be a RAM thing?  In the meantime, I am going to start talking to HP and see if I can get them to send me a new harddrive.

Thanks!

 

by: hemmeterPosted on 2005-08-30 at 15:37:54ID: 14789584

I spoke with HP and it sounds like my harddrive is going bad.  I will be getting a new one.  In the meantime, I think I will take it easy on the testing of my current harddrive so as to get the most out of it while my new one is en route.  I need it for work!

Since no one response solved this issue, I'll split up the points to a few of you (LeeTutor, wompey and cpc2004).  I hadn't used experts exchange since my coding days back in 1997 and it is still working great!  Glad to see if made it this long.

Thanks for all of the help, everyone.

 

by: dspectorPosted on 2009-06-15 at 20:11:17ID: 24634630

I am working on a laptop that has the same problem. The buzzing sound from the disk drive is caused by a tight loop of retrying a failing disk operation over and over. This BSOD can occur when a disk error occurs in the paging file. I suspect it may get worse when the computer has been on for awhile and heats up the drive.

Suggestions: try holding the laptop at different angles, or not disturbing it, or aiming a large fan at it, to see is the problem goes away. Run a disk diagnostic program. Save your data to another drive and reformat the drive and reinstall the OS. Finally, replace the drive entirely.

David

20120131-EE-VQP-002

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