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7.2

Windows Explorer crashing every second time it's used

Asked by qz8dsw in Windows XP Operating System

Tags: windows

Hi All,

I'm helping a user in the States fix a rather bemusing problem. (I'm in New Zealand)
Every time you use windows explorer a second time explorer crashes and takes out your desktop.
Example,
Start, Run Explorer (c:\, or double clicking on my computer) .
Your fine, you can browse all you want.
Close that instance of explorer OR just try to start up another one by opening a shortcut to a folder,
start run explorer, c:\ whatever.
Windows explorer closes with an error, and the standard restarting on explorer.exe ensues.

The first instance of running explorer you can do what you wish, Browse, Right click copy, whatever.
Close that instance or NOT, when you start a new instance of Windows explorer it crashes.
NAV, and normal spyware scans done with Adaware and Spybot S&D, Hijackthis reveals nothing major.

We have done a windows repair using the windows XP CD.
All to no avail.

I am going to try running RootkitRevealer on it next as I'm running out of ideas.
I remotely control the PC to help resolve this problem so any questions I might be abit slow in responding.

Any help or ideas would be appriciated.

Thanks, Terry
[+][-]12/19/05 11:54 PM, ID: 15516902Accepted Solution

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About this solution

Zone: Windows XP Operating System
Tags: windows
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Solution Provided By: tim_qui
Participating Experts: 4
Solution Grade: B
 
[+][-]12/19/05 06:06 PM, ID: 15515958Expert Comment

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[+][-]12/19/05 06:08 PM, ID: 15515969Expert Comment

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[+][-]12/19/05 06:44 PM, ID: 15516081Expert Comment

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[+][-]12/19/05 08:13 PM, ID: 15516377Expert Comment

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[+][-]12/19/05 10:32 PM, ID: 15516713Expert Comment

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[+][-]12/19/05 10:41 PM, ID: 15516730Author Comment

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[+][-]12/19/05 10:51 PM, ID: 15516756Author Comment

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[+][-]12/19/05 11:03 PM, ID: 15516788Author Comment

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[+][-]12/19/05 11:11 PM, ID: 15516802Expert Comment

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[+][-]12/19/05 11:35 PM, ID: 15516857Author Comment

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[+][-]12/19/05 11:51 PM, ID: 15516898Expert Comment

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[+][-]12/20/05 12:58 PM, ID: 15521756Author Comment

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[+][-]12/20/05 02:42 PM, ID: 15522526Expert Comment

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