Question

Internal power error

Asked by: risoy

Hardware: HP ProLiant DL320
OS: Windows XP english

We have three identical setups of the above, but have experienced serious problems with one of them - the two other are operating flawlessly.

All worked fine for about a week, then we started having increasing problems with the serial port (iLO was disabled.) Eventually we got hold of a USB-to-Serial adapter and used this one instead - it worked fine. About a week after this the computer got a blue screen and since haven't started completely.

Starting now brings up the "Safe mode or normal" screen and no matter what you choose brings up the Windows loading logo briefly until displaying a new blue screen:

INTERNAL_POWER_ERROR

STOP 0x000000A0 (0x00000101, 0x00000007, 0xF899F74C, 0x00000000)

I disabled the onboard serial port and now the BSOD trap is this:

STOP 0x000000A0 (0x00000101, 0x00000007, 0xF89A774C, 0x00000000)

In order for HP to do something about it I need to know what hardware component is broken. Can anyone read anything from the error trap?

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Asked On
2006-08-17 at 04:59:12ID21957754
Tags

power

,

error

,

internal

Topic

Windows XP Operating System

Participating Experts
4
Points
300
Comments
13

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Answers

 

by: younghvPosted on 2006-08-17 at 05:04:28ID: 17333284

Hi risoy,
Two questions:
Are you allowing any kind of 'Power Saver' actions (hibernation, etc); and
Have you run all patches, SP's, etc.?

Good Luck,
Vic

 

by: younghvPosted on 2006-08-17 at 05:06:43ID: 17333299

MS article that appears similar: http://support.microsoft.com/kb/331958/EN-US/

 

by: younghvPosted on 2006-08-17 at 05:10:25ID: 17333322

I also found an article that blames the keyboard drivers - interesting - are all 3 keyboards identical?

 

by: risoyPosted on 2006-08-17 at 05:20:59ID: 17333391

No hibernation or similar. Have previously looked at the KBA you are referring to.
All OS patches and sp's installed.
We have tried various keyboards, and even without one, to no avail.

Please keep in mind the initial serial port issues - could be a bad "omen."

A complete OS reinstall has also been tried.

 

by: younghvPosted on 2006-08-17 at 05:27:51ID: 17333436

Yikes - I was hoping for the easy stuff!
System BIOS files same on all 3? (Don't trust that they were done the same at the factory).

I'll look for some other stuff.
Vic

 

by: venom96737Posted on 2006-08-17 at 06:08:00ID: 17333715

try changing out your keyboard.

 

by: risoyPosted on 2006-08-17 at 06:20:11ID: 17333819

Just retried booting without a keyboard, but yet again it reached the BSOD.

I am currently making a boot disk to install the last BIOS version.

 

by: younghvPosted on 2006-08-17 at 06:22:16ID: 17333838

risoy,
No keyboard should fail-out in the POST - weird science.
I'm pinning my hopes on the BIOS fix.
Vic

 

by: risoyPosted on 2006-08-17 at 06:24:07ID: 17333853

No keyboard rarely causes trouble on server hardware. I hope this solves it too.

 

by: risoyPosted on 2006-08-17 at 07:33:53ID: 17334482

After the BIOS upgrade the computer started perfectly. I have not yet tested the serial port.

 

by: younghvPosted on 2006-08-17 at 07:38:48ID: 17334523

risoy -
Thank you for the points - glad it worked.
Cross your fingers on the Serial Port.
Vic

 

by: pocketrktPosted on 2007-12-06 at 13:02:59ID: 20423258

HP had no idea hat to do...thought it was a defective motherboard (which they just sent)

 

by: cookiefacePosted on 2008-06-13 at 16:34:39ID: 21783423

I got this error and tracked it down to the keyboard and mouse (ps2) were plugged into the wrong ports (i.e. keyboard in mouse port and mouse in keyboard port).

20120131-EE-VQP-002

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