Question

Quicktime Browser Plugin Doesnt Load Any Video!

Asked by: Ai3d

Hi, this is one heck of a problem. I have quicktime's latest version i.e. 7.something and I've been facing a really STRANGE problem for almost a month now. The quicktime videos available online for instance, my favorite www.apple.com/trailers/ doesn't load the trailers anymore, I just get a plain Q icon and thats it. Here's a screenshot: http://img267.imageshack.us/img267/3592/quicktimeerrorgm5.jpg

I've tried almost everything I could think of, I did a FULL uninstall/re-install. I've used Firefox, IE7 and Opera, all have the same issues. I've tried to install the QuicktimeAlternative bundle afterwards but to no avail.

Please let me know how to fix this BESIDES a Windows format, I'd happily remove Quicktime again if thats the way to fix it. I miss the trailers :P

Thanks.

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Asked On
2006-08-18 at 11:39:07ID21959654
Tags

quicktime

,

ie7

,

plugin

Topics

Windows XP Operating System

,

Plug Ins

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Answers

 

by: theProfessaPosted on 2006-08-18 at 11:41:24ID: 17344652

 

by: Ai3dPosted on 2006-08-18 at 12:23:45ID: 17344961

hmmm, now I am getting a White "?" on that Q icon.

 

by: Ai3dPosted on 2006-08-18 at 12:25:49ID: 17344976

I changed the Streaming tab's Transport Setup back to automatic and its back to square one again.

 

by: Ai3dPosted on 2006-08-18 at 12:28:03ID: 17344993

Sorry for the speed of comments, I think I've figured out what the flaw is, now you've gotta help me fix it. Quicktime loses the File Type settings as I click Apply and/or OK. When I open the Settings and go to the File Types' tab again, it shows 0 selections.

Basically, the bugger loses the file types to support and hence the problem. Now what?

 

by: LeeTutorPosted on 2006-08-18 at 15:20:49ID: 17345952

have you tried running check disk?

Click Start, then Run and type:

chkdsk c: /f

You will get the following message so hit the y key and reboot

Chkdsk cannot run because the volume is in use by another
process.  Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

 

by: Ai3dPosted on 2006-08-18 at 15:35:20ID: 17346007

I will do that and get back to you in a few minutes.

 

by: Ai3dPosted on 2006-08-18 at 15:50:56ID: 17346056

It did no good as I suspected!!

 

by: LeeTutorPosted on 2006-08-18 at 16:03:52ID: 17346102

Do you have any other video viewers that could be "stealing" away Quicktime's file associations?

 

by: Ai3dPosted on 2006-08-18 at 16:29:01ID: 17346168

I don't think so and its not just the "video" file types, even the audio and image formats too.

 

by: LeeTutorPosted on 2006-08-18 at 16:31:49ID: 17346185

What's Windows Media Player set to use?

 

by: Ai3dPosted on 2006-08-18 at 16:54:51ID: 17346250

Right now I gotta fix this stupid OS' Host files so that I can browse right, I'll get back to you shortly.

 

by: Ai3dPosted on 2006-08-18 at 17:11:31ID: 17346305

Finally!

Please take a look at http://img218.imageshack.us/img218/6057/wmp11id4.jpg for WMP file types that I have in use.

 

by: MeretePosted on 2006-08-18 at 17:14:32ID: 17346312

Besides QT you may also need to macromedia and java.
http://www.java.com/en/download/manual.jsp
http://www.adobe.com/shockwave/download/download.cgi
Make sure your internet options security are set to defaults.
What version of internet explorer are you using?
If you are using one of the Beta versions youmay find upgrading it can solve internet issues.
Do you have xpsp2 as well?
How Windows XP Service Pack 2 affects web pages running locally on your computer
http://www.phdcc.com/xpsp2.htm

 

by: Ai3dPosted on 2006-08-18 at 17:17:45ID: 17346317

Dear Merete, I have everything you mentioned. Also, it surely isn't a IE 7's problem as its related to the plug-in which every browser is unable to load properly.

 

by: LeeTutorPosted on 2006-08-18 at 17:28:51ID: 17346338

I'm logged into WinME right now (I multiboot 98/ME/XP on my computer) and apparently QT 7 won't work on WinME.  What type of file are these trailers?  Mpeg? Mov? or what?

 

by: Ai3dPosted on 2006-08-18 at 17:29:56ID: 17346344

Mov

 

by: MeretePosted on 2006-08-18 at 17:53:29ID: 17346385

Hi run through these QT troubleshoot tips hope they will help.
The internet explorer 7 beta versions do have problems playing video and I find more and more these beta versions must be fully updated this corrects these problems.

QuickTime support
Player software
 Testing and troubleshooting your player software
 Getting rid of 404 and 10061 error messages
 Changing QuickTime Connection Speed settings
 Download vs. streaming
 How to embed or link to QuickTime movies
 Reference movies
 http://www.library.northwestern.edu/dms/qtsupport/index.html

Adding URL Links to Movies in QT
http://developer.apple.com/documentation/QuickTime/QT4WebPage/samplechap/special-6.html

Good Luck again
Merete

 

by: Ai3dPosted on 2006-08-19 at 04:01:28ID: 17347501

I've installed IE 7, happy now? The problem still exists.

 

by: Ai3dPosted on 2006-08-19 at 04:02:59ID: 17347502

Uninstalled*

 

by: Ai3dPosted on 2006-08-19 at 17:28:47ID: 17349686

Hmmm, I predict a dead-end =/

 

by: MeretePosted on 2006-08-19 at 17:39:02ID: 17349704

Is this an actual browser plugin or are you simply trying to play quicktime media in a browser, this site you are visiting does it support only QT media player, most use either flash or media player imbedded in their page, they can also use google media player.
Is this the site you are problems with?
http://www.apple.com/trailers/

I cannot play any of these QT trailers either as I have not paid for QT-7 version, I think you have to buy the version and this allows you access to these trailers.
The other thing I found is you need I-tunes included with it.
I also dont have I-tunes.
See if this solves it for you.

Download free player:
QuickTime 7.1 with iTunes 6
for Windows 2000/XP
 http://www.apple.com/quicktime/download/win.html


 

by: Ai3dPosted on 2006-08-19 at 17:41:48ID: 17349713

You can google for Quicktime Standalone and it will give you the separate installer available at Apple's web-site. Paid trailers? Give me a break! Who in their right mind would set a policy like that? Do you get the same Q icon ? Try Yahoo! Trailers in quicktime, they stop sometimes for me as well.

 

by: MeretePosted on 2006-08-19 at 18:58:51ID: 17349820

Yes i think  you need itunes.
the trailers work fine for me at yahoo.
I just played several trailers here.
Have a bit fun ...

You test it too. Choose the beerfest, it then opens to another page click on the beerfest url and it opens an imbedded player. WMP.
http://movies.yahoo.com/trailers/
Msn video. Also uses WMP imbedded.
http://video.msn.com/v/us/v.htm?g=0280aff8-47c1-4fb7-8d79-8d2715ce60f5&f=imb

This one is awsome funny uses google video player.
Called only in India. I love this one. How many people get killed in traffic. eheheh
http://video.google.com/videoplay?docid=-2063667852598904740

If all of these play then maybe your WMP may need to be updated I have WPM 10.
I dont have I-tunes, and my version of QT is 6 so these are the facts for me why those videos trailers dont play for me in the link you provided it is the only one that doesnt so you are not alone there.

Okay I downloaded QT 7 stand alone version..
Actually it does work.
Please try this.
Go here>> http://www.apple.com/trailers/

Choose Fountain> and it takes you here> http://www.apple.com/trailers/wb/thefountain/
then choose from this list on the right>>
Teaser 1<<<< choose this one  it says QT 7 required
Trailer 1
 High Definition
 For your iPod
Official Movie site

Then it takes you here>>http://www.apple.com/trailers/wb/thefountain/trailer1/
 and offers Medium large HD and I-pod.
 
I chose medium just to sample it.
And it plays perfectly.

 

by: MeretePosted on 2006-08-19 at 19:01:29ID: 17349821

Do you have Norton AV/ firewall installed? Or system works?
I do know from others using Norton until you add allow this web page to Norton it will block it.
Or something like that

 

by: Ai3dPosted on 2006-08-19 at 19:04:05ID: 17349823

See, the problem is that it loads the trailers that I dont want to watch, for example, The fountain's trailer loaded but this http://www.apple.com/trailers/sony_pictures/thegrudge2/high.html didn't which is frustrating x-(
No, I hate Symantec and its products. I have Windows Firewall degraded to the lowest level you could imagine so there you go.

 

by: MeretePosted on 2006-08-19 at 19:22:24ID: 17349874

That plays fine here,
The Grudge 2, it has to load first infront of the play bar you can see it downloading as it moves along.., what speed do you have,
My speed is 2 megs per sec so it loads as fast as it plays.
 
maybe just wait while until  it loads, or inside the actual  play screen r/click
plugin settings.
I'll see if I can type in my settings.
Under browser
 it has play automatically.
nothing in the Enable Kiosk mode.

Under Audio
rate 44.1 KHZ
16 bit
Channels stereo (L R)
Default Music Synthesizer
QT Music Synthesizer.

Streaming
Speed
Automatically
Enable Instant on.
Play streams
bar is in the center with very little short delay. << this depends on your speed.<< adjust this to suit your speed add a short delay

File Types
streaming movie> one only SDP stream descripter

VIDEO:
tick in> QT movie
and Digital Video (DV) only ticked to use.
The rest none.

AUDIO:
Ticks in only
Sound designer II
GSM audio
AAC audio
CAF audio only

FILE TYPES:
MPEG-MPEG systems video and audio files
3GPP media
3GPP@ media
AMC media
MPEH4 media
no others

MP3-MPEG Layer III movies and streams
None
IMAGES-Still Pictures:
MacPaint image
Quicktime image
None others

Miscelaneous-File formats:
Quicktime HTML  only.

Tick to notify me if other applications modify these associations.

Thats it.




 

by: Ai3dPosted on 2006-08-19 at 19:25:19ID: 17349882

My File Types tab loses everything. Each time I open it, it has nothing selected =/

 

by: Ai3dPosted on 2006-08-19 at 19:25:59ID: 17349886

but then again, that shouldn't matter as it loaded The Founatin's trailer, why not The Grudge? Does it have a grudge against it? :P

 

by: MeretePosted on 2006-08-19 at 19:29:03ID: 17349901

I have windows firewall on.
Try running a disc cleanup, or delete your temporary internet files.
Do you know sometimes. That is not always  
 these trailers are saved a temp copy of it in your temporary internet folders?
go to to start menue at the top IE r/click it and properties settings
view files.
Or delete.
In the settings note the amount of disc space to use often times these are set automaticaly to use 1200 megs I reduce mine to around 900 megs, and delete them often.


 

by: MeretePosted on 2006-08-19 at 19:31:29ID: 17349914

hmm sounds like you have other problems??
The grudge is a bigger file than fountain.
Are all your internet settings set to defaults?
Security  should  set to medium not custom. Check all the settings in the security.
Do you have an administrative account? xp home or xp pro?

 

by: MeretePosted on 2006-08-19 at 19:33:42ID: 17349928

My File Types tab loses everything. Each time I open it, it has nothing selected =/

Try opening quick time player from your start al programs instead and look in preferences these apply the same settings  to the web based player.

 

by: MeretePosted on 2006-08-19 at 19:36:20ID: 17349941

Ai3d
when you make changes to internet settings close all the browsers to refersh the changes.
and open  new page with new settings

 

by: Ai3dPosted on 2006-08-19 at 19:39:21ID: 17349952

0 changes. I've restarted the PC!

 

by: Ai3dPosted on 2006-08-26 at 09:43:46ID: 17396392

I'll delete all the useless players as well as codecs from my computer today and see if that helps or not.

 

by: Ai3dPosted on 2006-08-26 at 10:58:55ID: 17396680

 

by: Ai3dPosted on 2006-08-26 at 12:43:59ID: 17397038

I have resolved this problem.
Here's what I did:

• Completely Uninstalled Flash player 8's references using Windows Install Clean Up (I do have Flash 9)
• Uninstalled Quicktime
• Cleaned registry; deleted Apple/Quicktime folders from Local Machine and Current User, also searched the registry using Ctrl+F to find quicktime releated entries and deleted them.
• Deleted c/programfiles/quicktime, c/programfiles/apple folders. Note that I had the "Apple" folders because I had installed the iPod software as well as iTunes...
• Deleted the plugin files in Mozilla Profiles folder and Internet Explorer folders.
• Uninstalledd FFDSHOW, I have a codecs pack and this also was installed separately so I got rid of it.
• Restarted computer.
• Downloaded the installer from www.apple.com/au/quicktime/download/standalone.html
• Opened the trailer link and boo-hooooooooooooooo! it loaded: http://img201.imageshack.us/img201/3184/quicktimeerrorfixbu2.jpg

Thanks to everyone who contributed but this is how it finally worked, I was hoping for a easier way but what the hell. :-)

 

by: ee_ai_constructPosted on 2006-08-26 at 14:57:04ID: 17397400

Closed, 250 points refunded.
ee ai construct
Community Support Moderator
replacement part #xm34

20120131-EE-VQP-002

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