Question

Can't update Windows XP

Asked by: OOsorio

I'm working on a computer that had Windows XP Home. Tried to install NAV but got message that user was not authorized to access a folder. User is Administrator but I made sure user was authorized to access all folders.

This didn't work so I decided to upgrade to XP Pro hoping this would provide a properly working copy of windows. I then went to upgrade windows. I found that the services Automatic Updates was disabled as well as Background Intelligent Trans...

I made Automatic Updates Automatic and started the service. I made Background Intelligent Trans manual and started the service.

I then ran Windows update. And got
Updates were unable to be successfully installed.
The following updates were not installed:
Update for Background Intelligent Transfer Service (BITS) 2.0 and WinHTTP 5.1 (KB842773)

I've been working with XP for a long time and never seen this before. STRANGE

This is the original XP version, prior to SP2.

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2006-12-28 at 14:51:09ID22105610
Tags

update

,

transfer

,

winhttp

,

xp

,

windows

Topic

Windows XP Operating System

Participating Experts
3
Points
500
Comments
7

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. UNINSTALLING XP SP2
    I currently have XP SP2 RC2 2149 installed on a computer. I have tried to use the Automatic download from Microsoft to update to the full version of SP2 without success. I am now trying to uninstall SP2 but keep getting the following error when I go to ADD/REMOVE programs: B...
  2. SP2
    Is XP SP2 stable yet? Sould I deploy it to all of the computers in our office? Anything I should pay attention of? Regards,
  3. NAV Corp Edition Live Update problems
    NAV 9.0 Installs fine. After Installation it connects and downloads virus definitions and live update files. After finish downloading, it updates everything but the definitions. It says: a symantec file is in use and cannot be updated, please close any symantec programs r...
  4. Background Intelligent Transfer Service
    I am running under Windows XP pro SP2. The "background Intelligent transfer service" needed for Windows automatic update will not start. In my event viewer, are shown the following errors: "The Background Intelligent Transfer Service service terminated with se...

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: johnb6767Posted on 2006-12-28 at 15:25:15ID: 18211323

I would suggest manually doing these 2, then seeing if the rest follow successfully...

How to download and install the update package that includes BITS 2.0 and WinHTTP 5.1 for Windows XP
Note If you have disabled the BITS service on your computer, the BITS service is automatically enabled when you install BITS 2.0.

BITS 2.0 and WinHTTP 5.1 are packaged together in the update that is named KB842773. To download and install KB842773, visit the Microsoft Windows Update Web site:
http://windowsupdate.microsoft.com (http://windowsupdate.microsoft.com)
Administrators can also download this update from the Microsoft Download Center.

The following file is available for download from the Microsoft Download Center:

Download the WindowsXP-KB842773-x86-enu.exe package now.
http://www.microsoft.com/downloads/details.aspx?FamilyId=B93356B1-BA43-480F-983D-EB19368F9047&displaylang=en

 

by: johnb6767Posted on 2006-12-28 at 15:25:41ID: 18211324

Taken from

An update package that includes BITS 2.0 and WinHTTP 5.1 is available for Windows Server 2003, for Windows XP, and for Windows 2000
http://support.microsoft.com/kb/842773

 

by: simpswrPosted on 2006-12-28 at 15:44:14ID: 18211419

Pro gave you nothing that Home did not have  as far as a properly working system . . Assuming it was a legitimate installation of XP Pro, First thing I would do is install SP2 . . Windows Update no longer supports SP1.  

You can download the full SP2 update here;  http://www.microsoft.com/downloads/details.aspx?FamilyID=049c9dbe-3b8e-4f30-8245-9e368d3cdb5a&displaylang=en

 

by: b0lsc0ttPosted on 2006-12-28 at 21:14:36ID: 18212551

OOsorio,

I have seen a similar issue that was linked to Norton's uninstall deleting a registry entry that is needed by BITS.  Look in the registry key below ...

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
\BackupRestore

Do you have a key (i.e. folder) named FilesNotToBackup?  If not try creating it and then see if that fixes the problem.

Remember to always have a backup before editing the registry.  The change you are making should not cause a problem but accidents can happen.  Let me know if you have any questions or need more information.

b0lsc0tt

 

by: OOsorioPosted on 2006-12-29 at 06:50:55ID: 18214227

Good morning all. Here are the results.

I turned on the laptop and looked at the services. The Automatic Updates was disabled. For some reason it disables itself. I made it automatic and started the service (This service will come up disabled if I restart the laptop ). I then started the BITS service which is set to manual.

--------------
johnb6767
--------------
Option 1 - Gave me the exact same error I was getting yesterday:
Updates were unable to be successfully installed.
The following updates were not installed:
Update for Background Intelligent Transfer Service (BITS) 2.0 and WinHTTP 5.1 (KB842773)

Option 2 - I run the file and get: File is Corrupt

Option 3 - I get Knowledge Base Article not Available

-------------
simpswr
-------------
I got Extraction Failed. The system cannot find the specified file.

-------------
b0lsc0tt
-------------
The folder you mention is already there. You may be on to something though, a NAV had been uninstalled and maybe improperly. Live Update icon is still in the Control Panel but does not seem to work.

 

by: OOsorioPosted on 2006-12-29 at 11:22:47ID: 18215881

I decided to format the hard drive and install XP from scratch. Now all is well.
Thank you,

 

by: b0lsc0ttPosted on 2006-12-29 at 11:28:38ID: 18215922

That's understandable and in the long run may have been the quicker option. :)  Let me know if you have a question about closing this.  There is information on the different options to close a question at http://www.experts-exchange.com/help.jsp#hi67.

bol

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...