Question

Floppy Drive Driver Error

Asked by: btetech

Hi,

We have a customers computer who we desperately need to get the floppy drive working on without performing a fresh Windows XP reload as there is programs on there they will not be able to get anymore. Basically the Floppy Disk drive is showing up with an exclamation mark next to it in device manager, and when you do a properties on it it reports that the device is unable to start due to a driver problem.

Both the motherboard and floppy drive have been replaced, and a repair install performed, but the floppy drive STILL refuses to work. We have tried to manually replace the flpydisk.sys file and fdc.sys files in the windows driver folder with ones from another computer but this achieved nothing. Removing the Floppy Disk and Floppy Disk Controller and then searching for new hardware simply has the floppy with the exclamation come back.

Any help would be appreciated thanks!

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Asked On
2007-02-07 at 15:07:40ID22154007
Tags

floppy

,

xp

,

drive

,

driver

Topic

Windows XP Operating System

Participating Experts
6
Points
0
Comments
19

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Answers

 

by: brikeyesPosted on 2007-02-07 at 15:50:10ID: 18489952

i have dseen in the past a card that has the floppy controller on it , the controller not being on the mobo ,


does the customer have a home netwrk , could you share the floppy on another pc and have him access it that way?

an external floopy like that is used on a laptop?


just some ideas

 

by: michkoPosted on 2007-02-07 at 15:50:53ID: 18489956

If you've already tried these, then I'm out of suggestions:
- make sure the cable is connected to the floppy properly.  I actually had this problem, and the cable had been attached to the floppy upside down.  Installed cable properly, worked fine.
- replace the cable, possible it's bad.
- uninstall the floppy from within windows.  shut down, remove the floppy (just unplug it).  reboot, make sure it isn't still showing up in windows.  shut down again, reinstall the floppy, then boot to bios.  make sure the floppy is recognized in the bios and save changes.  reboot and see if windows picks it properly.
- check with the floppy manufacturer for updated drivers.

good luck, hope one of these works.

 

by: PUNKYPosted on 2007-02-07 at 15:52:18ID: 18489962

You said, motherboard and floppy were replaced and still not working? If so, I would check PSU see if not enough power or defective.

 

by: brikeyesPosted on 2007-02-07 at 16:04:30ID: 18490021

take the drive out and put it into another pc to eliminate ANY hardware issues

 

by: Ryan_RPosted on 2007-02-07 at 17:50:20ID: 18490486

buy another fdd for $15aus ?

 

by: brikeyesPosted on 2007-02-07 at 18:45:14ID: 18490717

DO THIS FIRST: put the hard drive in another PC and let me know.

 

by: btetechPosted on 2007-02-07 at 19:13:34ID: 18490825

Thankyou all but we have tried all these. In fact we have solved the problem by repairing 2 registry keys.

 

by: brikeyesPosted on 2007-02-07 at 19:46:17ID: 18491003

what keys?

 

by: orangutangPosted on 2007-02-18 at 15:06:19ID: 18560136

Yeah, what registry keys?

 

by: brikeyesPosted on 2007-02-18 at 15:56:39ID: 18560305

Yeah man what registry keys ??

 

by: orangutangPosted on 2007-02-18 at 16:13:17ID: 18560360

Maybe it's a secret :)
I did a little research and I found a couple of ideas but I really want to know for sure.

http://support.microsoft.com/kb/812489 and http://www.pcbuyerbeware.co.uk/CD-DVD-DriveProblems.htm

 

by: orangutangPosted on 2007-02-18 at 16:14:39ID: 18560366

Oh, never mind, the second is more for CDs and DVDs and the first one is if the floppy disk drive is missing. SO JUST TELL US THE REGISTRY KEYS, btetech!!! PLEASE!!!

 

by: michkoPosted on 2007-02-19 at 05:56:24ID: 18562817

Yeah btetech, what registry keys.  All of us here provided input to help you solve your problem.  If you solved it without using our suggestions, then it is simply courteous to let us know what did work.  Not to mention the solution may come in useful.

 

by: btetechPosted on 2007-02-20 at 14:49:56ID: 18574886

OK! I have just got back from leave and do not appreciate some of the comments. This will fix the problem
Go to: HKEY_LOCAL_MACHINE\SYTSEM\CurrentControlSet\Control\Class\(4D36E980-E32511CE-BFC1-08002BE10318)  
"UpperFilters"=0
"LowerFilters"=0

 

by: michkoPosted on 2007-02-20 at 15:18:24ID: 18575065

Thank you for the info.  Didn't mean to offend.

 

by: orangutangPosted on 2007-02-20 at 17:19:36ID: 18575621

You don't appreciate our comments? We're (or at least I) only joking. :)
Anyway, thanks for the registry fix.
Also, do you remember what the previous values were?

 

by: michkoPosted on 2007-03-07 at 06:10:48ID: 18670074

If you solved your problem yourself, then you should go to Community Support (link is at the top right of the page labeled Support) and enter a zero point question asking that your original question be deleted.  If your question contains information that may be useful to others, you can request it be made into a zero point Previously Answered Question.  Your points will be returned to you.  See this link for more info.
http://www.experts-exchange.com/help.jsp#hi70
I answered my question myself.  What do I do?

 

by: Computer101Posted on 2007-04-05 at 18:55:55ID: 18862104

PAQed with points refunded (500)

Computer101
EE Admin

20120131-EE-VQP-002

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