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6.8

Running Administrator commands over Remote Assistance

Asked by siliconbrit in Windows XP Operating System

Tags: remote, assistance, xp, administrator

Here's one I haven't the time to research myself. so 500 points for a complete working solution.

I have a client with 10 XP-Pro workstations.  I look after them remotely, they have no onsite technical support, their individual technical knowledge is very low, and their technical needs are limited to Microsoft Office, Internet Explorer and the odd specialist application.

For these reasons, when I build their computers, I create all their users as 'Limited' users, so they cant install dodgy applications that might contain spyware, or might interfere with their everyday tasks.

I can connect to all their workstations using Remote Assistance, and have no problems helping them with most problems they might face.  In some cases, I might have to execute a Control Panel object as Administrator, and can do this using "Run As..." and the appropriate password.

However, sometimes there is a requirement to perform some task where permission is denied and there is no option to run as Administrator.  For example, configuring the network connections, adding/removing programs etc.

Is there anyway to get around this without giving Administrator rights to the user (albeit temporarily).

As a simple example, I need to completely remove and reinstall Flash on one users workstation, but when I connect using Remote Assistance, I don't have the ability to use 'Add/Remove Programs', or Rededit as this user.  Note that in this example, flash was originally installed by Administrator for all users on the workstation.

Any ideas?
[+][-]02/20/07 07:42 AM, ID: 18571299Accepted Solution

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About this solution

Zone: Windows XP Operating System
Tags: remote, assistance, xp, administrator
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Solution Provided By: nemesis1210
Participating Experts: 2
Solution Grade: A
 
[+][-]02/20/07 07:53 AM, ID: 18571399Author Comment

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[+][-]03/14/07 10:05 AM, ID: 18720194Expert Comment

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[+][-]03/14/07 10:08 AM, ID: 18720218Author Comment

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[+][-]03/14/07 10:16 AM, ID: 18720283Author Comment

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[+][-]03/14/07 10:24 AM, ID: 18720354Expert Comment

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