Question

Running Administrator commands over Remote Assistance

Asked by: siliconbrit

Here's one I haven't the time to research myself. so 500 points for a complete working solution.

I have a client with 10 XP-Pro workstations.  I look after them remotely, they have no onsite technical support, their individual technical knowledge is very low, and their technical needs are limited to Microsoft Office, Internet Explorer and the odd specialist application.

For these reasons, when I build their computers, I create all their users as 'Limited' users, so they cant install dodgy applications that might contain spyware, or might interfere with their everyday tasks.

I can connect to all their workstations using Remote Assistance, and have no problems helping them with most problems they might face.  In some cases, I might have to execute a Control Panel object as Administrator, and can do this using "Run As..." and the appropriate password.

However, sometimes there is a requirement to perform some task where permission is denied and there is no option to run as Administrator.  For example, configuring the network connections, adding/removing programs etc.

Is there anyway to get around this without giving Administrator rights to the user (albeit temporarily).

As a simple example, I need to completely remove and reinstall Flash on one users workstation, but when I connect using Remote Assistance, I don't have the ability to use 'Add/Remove Programs', or Rededit as this user.  Note that in this example, flash was originally installed by Administrator for all users on the workstation.

Any ideas?

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Asked On
2007-02-20 at 07:24:57ID22401041
Tags

remote

,

assistance

,

xp

,

administrator

Topic

Windows XP Operating System

Participating Experts
2
Points
500
Comments
9

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Answers

 

by: nemesis1210Posted on 2007-02-20 at 07:42:12ID: 18571299

I do this all the time, and it works like a charm as long as you are using IE6 I dont think it works in IE7 but we have not pushed that out so have no need to research a solution for that anyway for IE6 do the following, open my computer and browse to "Program files/internet explorer" open iexplorer with run as, once open change the address to "c:\" and then click the folders button to view the tree, you can now browse all files, and launch any apps including control panel applets from this IE window as a local administrator, great for changing permissions to local folders and registry on the fly too

Hope this helps

 

by: siliconbritPosted on 2007-02-20 at 07:53:38ID: 18571399


Ooof!  Just what I like, a nice, simple and obvious solution!!

I'll try that and get back to you unless anyone has anything even simpler?

 

by: siliconbritPosted on 2007-03-14 at 10:01:42ID: 18720161

Your bountyfulness,

Please dont mark it for deletion.  I am on vacation and haven't had chance to test the solution.

Leave it for a week and try again.

 

by: sirbountyPosted on 2007-03-14 at 10:05:14ID: 18720194

Okay, but next week will officially be a 'month' you've had to do so.
Don't make me come back in here...haha!

Enjoy your vacation. :^ )

 

by: siliconbritPosted on 2007-03-14 at 10:08:03ID: 18720218


What the hell - it's bound to work, and nobody else cared to offer a different approach.

Thanks Nemesis.

 

by: sirbountyPosted on 2007-03-14 at 10:09:31ID: 18720236

I'm just hoping you know I was teasing you... ;)
Still hope that you enjoy the rest of your vacation!
~sb

 

by: siliconbritPosted on 2007-03-14 at 10:16:21ID: 18720283


 No, I found you quite threatening, really!!

 ;-D

Vacation is great, but babies and ski's dont mix.  I am laid up in my hotel entertaining my 1 year old daughter & nursing an ankle while wifey and friends have fun on the slopes.

Fortunately, Austria has a great broadband network :-D

 - utube.com rocks -

 

by: sirbountyPosted on 2007-03-14 at 10:24:56ID: 18720354

Oh man...don't tell me you could be on the powder and you're surfing the net?
The humanity!  And in Austria to boot?

My daughter is now 4 and I haven't taken her yet (though I did get to steal away when she was 1, for a fake-snow trip <sigh>).

Looking forward to taking her someday very soon.  

Well, at least you guys can go out and make a snowman. ;)

~jealous-bounty

20120131-EE-VQP-002

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