[x]
Posted via EE Mobile

Search, ask, and monitor your questions on the go with EE Mobile. Visit Experts Exchange from your mobile device and never be out of touch again.
Question
[x]
Attachment Details
[x]
The Solution Rating System

With so many solutions, how can you tell which solutions are most likely to help you and which ones are not? To provide you with a tool to use, we rate our solutions based on various elements that most accurately determine if a solution is a quality solution. To explain what factors affect the solution rating, here are the elements we take into consideration when formulating our solution rating.

  • The Grade of the Solution
  • The Zone Rank of the Expert Providing the Solution
  • The Number of Author and Expert Comments
  • The Number of Experts Contributing
  • The Feedback of the Community

Your Input Matters
Because of the way the system is set up, the most important variable in this equation is you. As a member of Experts Exchange, you are able to cast your vote on the quality of the solutions in regard to how complete, accurate, helpful and easy to understand each solution is. When you provide your feedback, each rating is adjusted accordingly. So, if you see a solution that has a poor rating that you think is a good solution, let us know by rating it. As you do, the rating will be adjusted and will become more accurate for other members of our site.

If you have any suggestions that you would like to make for our rating system, please ask a question in the Suggestions Zone of Community Support.

Thank you!
8.0

Toshiba laptop, Windows XP Home won't load and recovery disk doesn't work

Asked by bremsech in Windows XP Operating System, Microsoft Hardware, Microsoft Windows Operating Systems

Tags: toshiba, a65, recovery, disk, laptop

Toshiba A65 S1062 Laptop purchased in 2004
Will not load Windows XP home version, I have gotten the following messages:  

Windows could not start because the following file is missing or corrupt:  System32\DRIVERS\isapnp.sys
You can attempt to repair this file by starting Windows Setup using the original Setup CD-OM.  Select ‘r’ at the first screen to start repair.

Or

Windows could not start because of an error in the software.  Please report this problem as:  load needed DLLs for kernel


When I couldn’t find the original recovery disk or windows disk (it was originally my daughters college computer and of course she misplaced them) I ordered a new one from Toshiba and $40 later it won’t work either.  When trying to boot from the recovery disk I have gotten

“Starting Toshiba Preinstall Applications and Drivers Recovery System” and then it just hangs there forever.

or

File ntkrnlmp.exe could not be loaded.  The error code is 14
Setup cannot continue.  Press any key to exit.

or

An unexpected error (268565136) occurred at line 1768 in d:\xpsp1\base\boot\setup\arcdisp.c.  Press any key to continue

Then it usually bypasses trying to restore and returns to the load needed DLLs for kernel error.

I called Toshiba and the response was that there was probably something wrong with the hard drive and I need to take it into a Toshiba repair shop.  

Any advice is appreciated:)

Thanks,

Charlotte
[+][-]03/06/07 04:15 AM, ID: 18660917Accepted Solution

View this solution now by starting your 30-day free trial. Setting up your free trial is quick, easy, and secure. We will return you to this solution, unlocked, when you're done.

About this solution

Zones: Windows XP Operating System, Microsoft Hardware, Microsoft Windows Operating Systems
Tags: toshiba, a65, recovery, disk, laptop
Sign Up Now!
Solution Provided By: mpfister
Participating Experts: 2
Solution Grade: B
 
[+][-]03/10/07 06:08 AM, ID: 18693901Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]03/10/07 08:43 PM, ID: 18696253Assisted Solution

Assisted solutions are selected by the member who asked the question as a comment that contributed to their question's solution.

Start your 30-day free trial to view this Assisted Solution or ask the Experts your question.

 
[+][-]03/16/07 01:38 PM, ID: 18737814Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]03/16/07 08:31 PM, ID: 18739214Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
 
Loading Advertisement...
20091021-EE-VQP-81