Toshiba A65 S1062 Laptop purchased in 2004
Will not load Windows XP home version, I have gotten the following messages:
Windows could not start because the following file is missing or corrupt: System32\DRIVERS\isapnp.sy
You can attempt to repair this file by starting Windows Setup using the original Setup CD-OM. Select ‘r’ at the first screen to start repair.
Or
Windows could not start because of an error in the software. Please report this problem as: load needed DLLs for kernel
When I couldn’t find the original recovery disk or windows disk (it was originally my daughters college computer and of course she misplaced them) I ordered a new one from Toshiba and $40 later it won’t work either. When trying to boot from the recovery disk I have gotten
“Starting Toshiba Preinstall Applications and Drivers Recovery System” and then it just hangs there forever.
or
File ntkrnlmp.exe could not be loaded. The error code is 14
Setup cannot continue. Press any key to exit.
or
An unexpected error (268565136) occurred at line 1768 in d:\xpsp1\base\boot\setup\a
Then it usually bypasses trying to restore and returns to the load needed DLLs for kernel error.
I called Toshiba and the response was that there was probably something wrong with the hard drive and I need to take it into a Toshiba repair shop.
Any advice is appreciated:)
Thanks,
Charlotte
This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.
Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.
If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.
Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.
Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.
Access the answers to your technology questions today.
30-day free trial. Register in 60 seconds.
Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.
Try it out and discover for yourself.
30-day free trial. Register in 60 seconds.
Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.
I got an external cdrom writer, but I don't know how to get it to boot from the external drive. The directions say to hold down the C key to get it to boot from the internal cd rom, but it doesn't work for the external drive. I tried F2 and changing the boot priority, but I don't know which one is the external or USB. The choices are CD-ROM, LAN, HDD or FDD. Can anyone help be boot from the external drive?
Thanks,
Charlotte
Guess what! I fixed it:) I was taking pics of it and going to put it on Ebay today, I was a little nervous about replacing the HD and then finding out that wouldn't work either. I tried booting with the restore disk one more time and it switched to another unexpected error in (the number was long, sorry I don't remember exactly what it was) occurred in line 1768 in d:/xpsp1/base/boot/setup/a
Business Accounts
Answer for Membership
by: mpfisterPosted on 2007-03-06 at 04:15:10ID: 18660917
> I called Toshiba and the response was that there was probably something wrong with the hard drive and I need to take it into a Toshiba repair shop.
I think thats the best advice. Probably something is wrong with the hardware. It can be the harddisk and/or the cdrom/dvd drive.
If you have access to an external cdrom drive (USB) you can give that one a try (provided that the notebook can boot from an external cdrom drive).
Hope it helps,
Michael