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6.0

Problem opening images on a PC with XP SP2 Pro and Office 2000 SBE Suite

Asked by anotherhick in Windows XP Operating System, General Computer Systems, Outlook Groupware Software

Tags: bucket, fault, 362195512

I have a desktop running Microsoft Office 2000 SBE with all updates applied that is hanging up any time the user tries to open an image that has been attached to an email.  Here is the list of Events that are being logged in the Event Viewer.  I have completely un-installed and re-installed the entire Office suite 3 times but the issues remains.  I have the issue with and without the updates applied to Office.  I even have the issue if the user saves the attachments and tries to open them manually.  I've tried numerous imaging applications on this PC (Paint, Photo Editor, Fax Viewer, Picasa, Jasc PhotoShop) and all do the same thing.  Does anyone have any ideas?

Here are the Events from the Event Viewer:

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date:  3/8/2007
Time:  4:55:15 PM
User:  N/A
Computer: ANGIE-SUTTON
Description:
Hanging application OUTLOOK.EXE, version 11.0.8118.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 48 61 6e 67   ion Hang
0010: 20 20 4f 55 54 4c 4f 4f     OUTLOO
0018: 4b 2e 45 58 45 20 31 31   K.EXE 11
0020: 2e 30 2e 38 31 31 38 2e   .0.8118.
0028: 30 20 69 6e 20 68 75 6e   0 in hun
0030: 67 61 70 70 20 30 2e 30   gapp 0.0
0038: 2e 30 2e 30 20 61 74 20   .0.0 at
0040: 6f 66 66 73 65 74 20 30   offset 0
0048: 30 30 30 30 30 30 30      0000000

 
-----------------------------------
 
Event Type: Error
Event Source: Application Hang
Event Category: None
Event ID: 1001
Date:  3/8/2007
Time:  4:55:27 PM
User:  N/A
Computer: ANGIE-SUTTON
Description:
Fault bucket 362195512.
 
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20   Bucket:
0008: 33 36 32 31 39 35 35 31   36219551
0010: 32 0d 0a                  2..    

 
-------------------------------------
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date:  3/8/2007
Time:  4:56:21 PM
User:  N/A
Computer: ANGIE-SUTTON
Description:
Hanging application OUTLOOK.EXE, version 11.0.8118.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 48 61 6e 67   ion Hang
0010: 20 20 4f 55 54 4c 4f 4f     OUTLOO
0018: 4b 2e 45 58 45 20 31 31   K.EXE 11
0020: 2e 30 2e 38 31 31 38 2e   .0.8118.
0028: 30 20 69 6e 20 68 75 6e   0 in hun
0030: 67 61 70 70 20 30 2e 30   gapp 0.0
0038: 2e 30 2e 30 20 61 74 20   .0.0 at
0040: 6f 66 66 73 65 74 20 30   offset 0
0048: 30 30 30 30 30 30 30      0000000

 
-------------------------------------------------
 
Event Type: Error
Event Source: Application Hang
Event Category: None
Event ID: 1001
Date:  3/8/2007
Time:  4:56:26 PM
User:  N/A
Computer: ANGIE-SUTTON
Description:
Fault bucket 362195512.
 
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20   Bucket:
0008: 33 36 32 31 39 35 35 31   36219551
0010: 32 0d 0a                  2..    

 
-------------------------------------------------
 
Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date:  3/8/2007
Time:  4:57:22 PM
User:  NT AUTHORITY\SYSTEM
Computer: ANGIE-SUTTON
Description:
Windows saved user BAEKGAARDLTD\angies registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.
 
 This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.
 
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

 
----------------------------------------------------
 
 
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date:  3/8/2007
Time:  5:29:59 PM
User:  N/A
Computer: ANGIE-SUTTON
Description:
Hanging application Picasa2.exe, version 2.6.36.19, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 48 61 6e 67   ion Hang
0010: 20 20 50 69 63 61 73 61     Picasa
0018: 32 2e 65 78 65 20 32 2e   2.exe 2.
0020: 36 2e 33 36 2e 31 39 20   6.36.19
0028: 69 6e 20 68 75 6e 67 61   in hunga
0030: 70 70 20 30 2e 30 2e 30   pp 0.0.0
0038: 2e 30 20 61 74 20 6f 66   .0 at of
0040: 66 73 65 74 20 30 30 30   fset 000
0048: 30 30 30 30 30            00000  

 
-----------------------------------------------------------
 
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date:  3/8/2007
Time:  5:34:50 PM
User:  N/A
Computer: ANGIE-SUTTON
Description:
Hanging application Picasa2.exe, version 2.6.36.19, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 48 61 6e 67   ion Hang
0010: 20 20 50 69 63 61 73 61     Picasa
0018: 32 2e 65 78 65 20 32 2e   2.exe 2.
0020: 36 2e 33 36 2e 31 39 20   6.36.19
0028: 69 6e 20 68 75 6e 67 61   in hunga
0030: 70 70 20 30 2e 30 2e 30   pp 0.0.0
0038: 2e 30 20 61 74 20 6f 66   .0 at of
0040: 66 73 65 74 20 30 30 30   fset 000
0048: 30 30 30 30 30            00000  

 
----------------------------------------------------
 
Event Type: Information
Event Source: Userenv
Event Category: None
Event ID: 1516
Date:  3/8/2007
Time:  5:43:12 PM
User:  NT AUTHORITY\SYSTEM
Computer: ANGIE-SUTTON
Description:
Windows unloaded user BAEKGAARDLTD\angies registry when it received a notification that no other applications or services were using the profile.
 
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

 
----------------------------------------------------
 
 
Event Type: Warning
Event Source: EventSystem
Event Category: (52)
Event ID: 4356
Date:  3/8/2007
Time:  5:44:42 PM
User:  N/A
Computer: ANGIE-SUTTON
Description:
The COM+ Event System failed to create an instance of the subscriber partition:{41E90F3E-56C1-4633-81C3-6E8BAC8BDD70}!new:{6295DF2D-35EE-11D1-8707-00C04FD93327}.  CoGetObject returned HRESULT 8000401A.
 
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

 
-------------------------------------------------
 
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date:  3/8/2007
Time:  5:55:22 PM
User:  N/A
Computer: ANGIE-SUTTON
Description:
Hanging application Picasa2.exe, version 2.6.36.19, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 48 61 6e 67   ion Hang
0010: 20 20 50 69 63 61 73 61     Picasa
0018: 32 2e 65 78 65 20 32 2e   2.exe 2.
0020: 36 2e 33 36 2e 31 39 20   6.36.19
0028: 69 6e 20 68 75 6e 67 61   in hunga
0030: 70 70 20 30 2e 30 2e 30   pp 0.0.0
0038: 2e 30 20 61 74 20 6f 66   .0 at of
0040: 66 73 65 74 20 30 30 30   fset 000
0048: 30 30 30 30 30            00000  

 
 
------------------------------------------------
 
 
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date:  3/8/2007
Time:  5:57:48 PM
User:  N/A
Computer: ANGIE-SUTTON
Description:
Hanging application iexplore.exe, version 7.0.6000.16414, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 48 61 6e 67   ion Hang
0010: 20 20 69 65 78 70 6c 6f     iexplo
0018: 72 65 2e 65 78 65 20 37   re.exe 7
0020: 2e 30 2e 36 30 30 30 2e   .0.6000.
0028: 31 36 34 31 34 20 69 6e   16414 in
0030: 20 68 75 6e 67 61 70 70    hungapp
0038: 20 30 2e 30 2e 30 2e 30    0.0.0.0
0040: 20 61 74 20 6f 66 66 73    at offs
0048: 65 74 20 30 30 30 30 30   et 00000
0050: 30 30 30                  000    

 
-----------------------------------------------
 
 
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date:  3/8/2007
Time:  5:58:39 PM
User:  N/A
Computer: ANGIE-SUTTON
Description:
Hanging application PHOTOED.EXE, version 3.0.1.3, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 48 61 6e 67   ion Hang
0010: 20 20 50 48 4f 54 4f 45     PHOTOE
0018: 44 2e 45 58 45 20 33 2e   D.EXE 3.
0020: 30 2e 31 2e 33 20 69 6e   0.1.3 in
0028: 20 68 75 6e 67 61 70 70    hungapp
0030: 20 30 2e 30 2e 30 2e 30    0.0.0.0
0038: 20 61 74 20 6f 66 66 73    at offs
0040: 65 74 20 30 30 30 30 30   et 00000
0048: 30 30 30                  000    

 
-------------------------------------------
 
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date:  3/8/2007
Time:  6:00:33 PM
User:  N/A
Computer: ANGIE-SUTTON
Description:
Hanging application mspaint.exe, version 5.1.2600.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 48 61 6e 67   ion Hang
0010: 20 20 6d 73 70 61 69 6e     mspain
0018: 74 2e 65 78 65 20 35 2e   t.exe 5.
0020: 31 2e 32 36 30 30 2e 32   1.2600.2
0028: 31 38 30 20 69 6e 20 68   180 in h
0030: 75 6e 67 61 70 70 20 30   ungapp 0
0038: 2e 30 2e 30 2e 30 20 61   .0.0.0 a
0040: 74 20 6f 66 66 73 65 74   t offset
0048: 20 30 30 30 30 30 30 30    0000000
0050: 30                        0      

 
------------------------------------------
 
 
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date:  3/8/2007
Time:  6:03:00 PM
User:  N/A
Computer: ANGIE-SUTTON
Description:
Hanging application WINWORD.EXE, version 9.0.0.8958, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 48 61 6e 67   ion Hang
0010: 20 20 57 49 4e 57 4f 52     WINWOR
0018: 44 2e 45 58 45 20 39 2e   D.EXE 9.
0020: 30 2e 30 2e 38 39 35 38   0.0.8958
0028: 20 69 6e 20 68 75 6e 67    in hung
0030: 61 70 70 20 30 2e 30 2e   app 0.0.
0038: 30 2e 30 20 61 74 20 6f   0.0 at o
0040: 66 66 73 65 74 20 30 30   ffset 00
0048: 30 30 30 30 30 30         000000  
[+][-]03/18/07 08:56 AM, ID: 18743655Accepted Solution

Your question has an Asker Certified™ answer! anotherhick verified that this solution worked for them--which means it will likely work for you, too. Click to view the solution free for 30-days now.

About this solution

Zones: Windows XP Operating System, General Computer Systems, Outlook Groupware Software
Tags: bucket, fault, 362195512
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Solution Provided By: Computerguy107
Participating Experts: 3
Solution Grade: C
 
 
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