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6.8

Cannot Print - Printer status ready, print job stuck in que, same on different printers

Asked by Damester in Windows XP Operating System, Printers by HP

Tags: stuck, printer, print, job, que

I have a customer who has a long history of not being able to print.

Originally she had a Epson Stylus printer which would print some of the time but quite often stop between prints or not print at all. The printer Status was always ready.
Not liking the driver support for these printers I advised buying a basic HP deskjet which seemed to do the job fine for a couple of months.
She is now complaining that print jobs build up in the que and sit there or begins to print and then stop half way thriough.
The printer status is always ready suggesting the PC belives all is okay.
This also causes the system to be unable to shut down as the hp process is stuck and manual ending needs to be done before shutdown is allowed.

Taking into consideration that both printers have shown similar problems although it seems it only happens after a while of using the printer say two months it's fair to assume the PC is too blame.
One thing I can think of trying is adding an additional USB card to see if the PC's usb is faulty, (it is a Packard Bell machine, which I think are naff) and plugging the printer into that.

Can someone advise what tests I can do to try and resolve of diagnose the problem and whether a USB PCI card would be advisable.

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20091111-EE-VQP-92

Cannot Print - Printer status ready, print job stuck in que, same on different printers

Asked by Damester in Windows XP Operating System, Printers by HP

Tags: stuck, printer, print, job, que

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