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6.2

Windows XP Pro Crashes w/BSOD - Not a simple diagnosis to solve.

Asked by mjburgard in Windows XP Operating System, Miscellaneous Hardware

Tags: xp, windows, bsod

Hi,

I have a Dell Latitude D620 running XP Pro SP2 that crashes with the BSOD regularly. I get a system dump message. The STOP messages vary but include 0X00000050; 0x00000008E and win32k.sys. I can send the dump files if someone is willing to look at them. I have looked at them but am not savvy enough to pick out the problems. I have read many of the answers on EE regarding similar situations. I have also gone to numerous other sites and spoken with Dell at least three times.

Here are the actions I have already taken
      Dell replaced 100% of the RAM. No improvement.
      Dell replaced the motherboard. No improvement.
      I ran Windiag memory tests from a bootable CD. No errors.
      I uninstalled my fax drivers, address book, HP toolkit. No improvement.
      Updated and Flashed the BIOS. No improvement
      Uninstalled Super Utilities (in case it was an issue). No improvement
      Uninstalled ScreenPrint32. No improvement
      

Unusual aspects of my install
      I run dual monitors using the NVIDIA driver Dell provides with the Latitude.
      I use a Belkin 4-port USB KVM and also have a Mac and another PC on the switch.
      I have 8-12 programs open at one time including Excel, Outlook, Word, Act, an SQL database manufacturing system, IM, InfoSelect, Explorer, Citrix, Remote desktop, iTunes and more. I often leave my PC running for days. However, crashes seem unconnected; e.g., this morning after a fresh boot and the sytem being off for 24 hours, it crashed with the 50 stop error.

Crashing is intermittent. Sometimes twice a day; sometimes only 1 time a week. I have about 10 dump files available to be read. Dell recommends a reload of the Windows OS but I am loathe to do that. I would appreciate any insight.
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[+][-]09/16/07 06:13 AM, ID: 19900418Accepted Solution

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About this solution

Zones: Windows XP Operating System, Miscellaneous Hardware
Tags: xp, windows, bsod
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Solution Provided By: cpc2004
Participating Experts: 4
Solution Grade: A
 
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