Odd problem. Currently running exchange Server 2003. When users access OWA and open the address book, one of our users does not show up in the address list if the first initial of her first name is typed in. If the second letter of her first name is entered she shows up on the list.
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Sorry for the long delay...also, I'm thinking of the OAB, but OWA would use the GAL, so in that case, I've had luck in rebuilding the recipient update services. You can find that in System Manager, Recipients. You can right click the one you use underneath Recipient Update Services and tell it to rebuild, then, depending on how large your organization is, let it work for a while and check again. I'd give it an hour just in case. Hope that helps!
Hi flames1100,
Thanks for the reply. I updated the GAL yesterday and checked it first thing this morning. It did not help. Comparing the two lists (entering just J and then Jo ) I found that this is not the only account that has this odd problem in the GAL. I found 3 others with the J and Jo not appearing on both lists.
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by: flames1100Posted on 2007-10-05 at 09:26:28ID: 20023149
Is there someone else with the same first letter? I know that works like that in other programs, but I'm not sure about OWA. Usually, when you hit the first letter, it gives all that match that by scrolling down the list of names. Have you tried to rebuild the address list?