Question

Address list in OWA

Asked by: ctunks

Odd problem.  Currently running exchange Server 2003.  When users access OWA and open the address book, one of our users does not show up in the address list if the first initial of her first name is typed in.  If  the second letter of her first name  is entered she shows up on the list.

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Asked On
2007-10-05 at 09:13:05ID22875154
Topics

Windows XP Operating System

,

Exchange Email Server

Participating Experts
1
Points
250
Comments
11

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Answers

 

by: flames1100Posted on 2007-10-05 at 09:26:28ID: 20023149

Is there someone else with the same first letter?  I know that works like that in other programs, but I'm not sure about OWA.  Usually, when you hit the first letter, it gives all that match that by scrolling down the list of names.  Have you tried to rebuild the address list?

 

by: ctunksPosted on 2007-10-05 at 10:19:34ID: 20023737

The first letter entered is "J", if you scroll down the list her name is not there at all.  If you type Jo, she shows up on the list.  Origanlly there was a hyphen after the Jo-, but I removed the hyphen and it still does not work.

 

by: flames1100Posted on 2007-10-05 at 11:21:16ID: 20024285

Could there be a space or something in front of her name maybe?  Did you try to rebuild the address list?

 

by: ctunksPosted on 2007-10-05 at 16:35:29ID: 20026093

No space in the name.  Not sure how to rebuild the address list?

 

by: flames1100Posted on 2007-10-09 at 06:42:41ID: 20040835

Sorry for the long delay...also, I'm thinking of the OAB, but OWA would use the GAL, so in that case, I've had luck in rebuilding the recipient update services.  You can find that in System Manager, Recipients.  You can right click the one you use underneath Recipient Update Services and tell it to rebuild, then, depending on how large your organization is, let it work for a while and check again.  I'd give it an hour just in case.  Hope that helps!

 

by: ctunksPosted on 2007-10-10 at 04:27:21ID: 20047503

Hi flames1100,
Thanks for the reply.  I updated the GAL yesterday and checked it first thing this morning.  It did not help.  Comparing the two lists (entering just J and then Jo ) I found that this is not the only account that has this odd problem in the GAL.  I found 3 others with the J and Jo not appearing on both lists.

 

by: ctunksPosted on 2007-10-10 at 07:19:42ID: 20048705

I found the answer.  
The Address Book will list the first 100 matches to your search. If you use partial information and do not find the user you're looking for, try constricting your search by specifying more information

 

by: flames1100Posted on 2007-10-10 at 09:21:12ID: 20049853

Ah, that's good.  You must have several users if you have 100 Js and hadn't hit the Jo's yet.

 

by: ctunksPosted on 2007-10-10 at 17:01:28ID: 20053332

we have 139 J's, but if you type just one letter it does not list them all in alphabetical order.  I gives a partial list with skips in names.

 

by: flames1100Posted on 2007-10-11 at 08:02:03ID: 20057868

I haven't had any luck so far in finding something to change that behavior, so I guess it's a training issue now.  You can kill the question if you want since you found the answer yourself...won't hurt my feelings.  Hope I helped at least a little.

 

by: ctunksPosted on 2007-10-11 at 16:08:20ID: 20061904

yes, thanks for your help.

20120131-EE-VQP-002

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