Question

Spoolsv.exe & ZSR.dll

Asked by: jwhite273

Hello,
I have a client who cannot print to either his local or any LAN printers as the error stating the spoolsv.exe has stopped (and it has) and that the offender is ZSR.dll.  I found a bit of info here, but none of it relates to my issue.  There is something in the spooler subsystem going awry.  Any ideas?

Thanks,
Jim

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2007-11-13 at 07:46:00ID22957336
Topic

Windows XP Operating System

Participating Experts
6
Points
500
Comments
7

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. Spoolsv.exe problem
    On a W2K machine I had a virus MSBLAST.EXE. I followed instructions on the Symantec site and removed it. Installed Microsoft Security Patch too. I reinstalled W2K. When I try to reinstall the printer which was installed, I get a message that it cannot install a printer becaus...
  2. Lost spoolsv.exe - Can't print
    I had to reinstall Win2K today. Plus SP2. During installation of W2KSP2SRP1, I got the error msg: "Cannot copy file spoolsv.exe". I couldn't find it. (It didn't want to use spoolsv.ex_ from the orig W2K-CD). So I skipped it. Now I can't print anything. Start ...
  3. Start up error "SPOOLSV.EXE - Application Error"
    Running XP pro, with SP2 on a Dell Laptop. A dialog box appears shortly after the desktop apperars with the following title and text: SPOOLSV.EXE - Application Error The insturuction at "0x7c9138b4" referenced refernced memory at "0x00000000". The memo...
  4. «SPOOLER SUBSYSTEM APP» ERROR (spoolsv.exe)
    hI, sy In WinXp pro, it is impossible to print due to an error or a problem with the «Spooler SubSystem App». I did everything suggested in the instant answers; i have restarted the service, change the file spoolsv.exe (windows\system32), no known virus or spyware and noth...
  5. Spooler SubSystem
    First off I am going to give the error exactly as it has came to me. Then I will explain the enviroment. Spooler SubSystem App encountered a problem and needed to close. For more information click here. When i Click here the message reads szAppName : spoolsv.exe szAppVe...
  6. Spoolsv.exe error
    Spoolsv.exe error when I restart my computer the spool.exe error comes up how do I fix this

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: LeeTutorPosted on 2007-11-13 at 08:00:46ID: 20272421

To quote from the link given below:

If the Print Spooler service fails when printing, when Windows starts or it can not be restarted, the usual reason is that one or more printer drivers is defective.

This page has some very good advice on how to clean up installed printer drivers so that you can reinstall the printer and hopefully correct your problem:

http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

 

by: jwhite273Posted on 2007-11-13 at 09:05:31ID: 20273034

It was the HP drivers hosing everything.  Thanks for the help.

 

by: exsabierPosted on 2007-11-20 at 21:21:15ID: 20325679

OK if you are using an HP Laser Jet 10XX printer here is a workaround.  After you clean out the spool as documented above don't call HP support because they will blame Microsoft and Adobe.

As a work around you can change the driver to an HP LJ 6L.  This will print slow but it will not crash your entire system.

I have not fully tested it but I changed the resolution to 600 DPI using the HP LJ 1022 driver and some I have not had these crash since.  So you can try to install the printer with the add printer wizard and choose have disk.  Point it to the .inf file to install the driver (Don't use the setup that comes with the driver).  Then set the resolution to 600 DPI.  Check out the link on HP's forums seems like lots of people have this problem with these HP printers.

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1153974&admit=-682735245+1195617687757+28353475

 

by: vkrshankarPosted on 2008-02-09 at 22:05:52ID: 20860266

Hi ,

See if you are able to get your issue resolved using the below specified solution

http://support.microsoft.com/kb/919750

 

by: scottwilkinsPosted on 2008-07-08 at 08:12:28ID: 21954572

In the print processor I changed it from ZIMFPrint to Winraw, and that seemed to help too.

 

by: tntmaxPosted on 2009-06-24 at 11:32:13ID: 24704165

Exact same issue (several times), HP LJ 6L drivers fixed the problem.

 

by: Computer_Support_NorwichPosted on 2012-01-23 at 04:48:22ID: 37479420

I have had this issue twice now, on both oocasions it has been caused when the user has printed a PDF file to the HP LaserJet 1022 printer. The resolution was indeed to delete the printer, drivers, restart spooler, and reinstall printer.

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...