Question

Desktop popup with every start up/reboot says "The Registration wizard cannot run because .."

Asked by: wgrogers

Not sure if I accidentally deleted something or what but I am getting a pop up every time I start my PC that appears on the desktop which says:  "The Registration wizard cannot run because the information it requires from the system is either unavailable or incorrect."

I've been running XP Pro for four years on this PC so it's not like it isn't registered.  I am not sure even what it's referring to, because I have not installed any software for months.

Would like to figure out how to stop the pop up which btw, does not seem to affect anything with the machine, or its performance.

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Asked On
2007-11-29 at 08:50:47ID22990983
Tags

wizard

,

registration

,

cannot

,

run

,

because

Topics

Windows XP Operating System

,

Microsoft Windows Operating Systems

,

Microsoft Operating Systems

Participating Experts
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Points
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Answers

 

by: JohnGerhardtPosted on 2007-11-29 at 08:55:03ID: 20375081

Wack you Win XP CD and then choose Start => Run type "sfc /scannow". See if it picks up the problem.
Get back to me...
-Jaggie

 

by: wgrogersPosted on 2007-11-29 at 09:24:59ID: 20375344

Oh, that's right.  I did that yesterday and nothing changed.  Also tried a system restore but no help.

-Greg

 

by: replylalitPosted on 2007-11-29 at 10:19:29ID: 20375856

Try to get the program/process which is showing you the registration message box.
Get the name of it from task manager and kill the same.

Then go to Services.msc and check if the process is there as a service, if it is make its startup a manual startup which currently would be automatic.

This is harmful and your system is running in a good way, so this should be done.

 

by: superfooz74Posted on 2007-11-29 at 10:44:32ID: 20376098

it might be referring to Office

http://support.microsoft.com/kb/236592

 

by: superfooz74Posted on 2007-11-29 at 10:46:46ID: 20376118

 

by: wgrogersPosted on 2007-11-29 at 11:29:08ID: 20376472

replylalit:

I rebooted and got the popup, opened task manager.  Under "Applications" it just shows "Registration Wizard"  Status=Running.  If I switch to "Processes", then drag the pop up around the desktop, I see CPU usage increase for regwiz.exe and explorer.exe.  Should I locate regwiz.exe and delete it?

 

by: superfooz74Posted on 2007-11-29 at 12:25:40ID: 20377007

Even if you delete the process, it will pop up next time you reboot. It seems that for some reason, your copy of XP thinks it is not registered.

I would try to re-register it, instructions here
http://www.helpline4it.com/lab_practices-d497.html

if it gives you a problem you could try calling Microsoft, i think they give you a number to cal lif registration fails

 

by: wgrogersPosted on 2007-11-29 at 16:23:13ID: 20378720

MS says if the OS is OEM product to contact mfg.  I contacted Dell and they said it's an OS issue, contact MS.  Catch-22 I guess.

 

by: orangutangPosted on 2007-11-29 at 19:59:31ID: 20379724

Also, send us your HijackThis (http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php) or your Autoruns (http://www.microsoft.com/technet/sysinternals/Utilities/AutoRuns.mspx) log. Paste it with "Attach Code Snippet".

 

by: wgrogersPosted on 2007-11-29 at 23:47:58ID: 20380407

Here is HJT log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:42:02 PM, on 11/29/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal
 
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\avp.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\wwSecure.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2K1.EXE
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\avp.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2K1.EXE
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIBPA.EXE
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Documents and Settings\Administrator\Desktop\HiJackThis.exe
 
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = file:///C:/Documents%20and%20Settings/Administrator/Desktop/index.html
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\regwiz.exe,
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\avp.exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [Firewall auto setup] C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\winlogon.exe
O4 - HKUS\S-1-5-18\..\RunOnce: [ati] C:\Documents and Settings\LocalService\scvhost.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [ati] C:\Documents and Settings\LocalService\scvhost.exe (User 'Default user')
O8 - Extra context menu item: Add to Anti-Banner - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\ie_banner_deny.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra button: Web Anti-Virus statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\SCIEPlgn.dll
O9 - Extra button: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Program Files\ICQLite\ICQLite.exe
O9 - Extra 'Tools' menuitem: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Program Files\ICQLite\ICQLite.exe
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O16 - DPF: Web-Based Email Tools - http://email.secureserver.net/Download.CAB
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {2AF5BD25-90C5-4EEC-88C5-B44DC2905D8B} (DownloadManager Control) - http://dlmanager.akamaitools.com.edgesuite.net/dlmanager/versions/activex/dlm-activex-2.0.5.0.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1139736399187
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.5.0) - https://java.sun.com/update/1.5.0/jinstall-1_5_0-windows-i586.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {BA5E57BB-88D5-422A-AC9E-C01A6EEE2537} (WebDvr3 Class) - http://192.168.2.3/WebDvr3.cab
O16 - DPF: {E991BDE0-9816-4094-853E-6BDB60F0342D} (Get_ActiveX Control) - http://apps.corel.com/nos_dl_manager/plugin/IENetOpPlugin.ocx
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: ??????????????? C:\PROGRA~1\KASPER~1\KASPER~1.0\adialhk.dll
O21 - SSODL: bvkVkFKQCf - {0C77B44C-A6DD-1EE6-7A22-7E584FD1DCF8} - C:\WINDOWS\system32\adgbjl.dll (file missing)
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Kaspersky Internet Security 7.0 (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\avp.exe
O23 - Service: Washer Security Access (wwSecSvc) - Webroot Software, Inc. - C:\WINDOWS\System32\wwSecure.exe
 
--
End of file - 6913 bytes
                                              
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by: orangutangPosted on 2007-11-29 at 23:56:34ID: 20380427

This seems like the cause:
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\regwiz.exe,

 

by: orangutangPosted on 2007-11-30 at 00:06:01ID: 20380448

I would also suggest scanning with SUPERAntiSpyware (http://www.superantispyware.com/downloadfile.html?productid=SUPERANTISPYWAREFREE) because you have some spyware.

 

by: orangutangPosted on 2007-11-30 at 00:08:36ID: 20380460

Actually, it doesn't really seems like you have spyware but you should scan just in case and correct this:
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\regwiz.exe,

 

by: wgrogersPosted on 2007-11-30 at 00:22:25ID: 20380492

So you are saying run HJT and check F2 then Fix Checked?  
What about 010 - Unknown file in Winsock LSP?
Also, 021 - SSODL adgbjl.dll (file missing)?

Are those safe to delete?

Thanks

 

by: replylalitPosted on 2007-11-30 at 08:29:08ID: 20383184

Try to rename this file,  and check what happens

C:\WINDOWS\system32\regwiz.exe
rename to regwiz_x.exe

 

by: wgrogersPosted on 2007-11-30 at 08:56:49ID: 20383424

If I rename it or even change the extension, after I reboot it reappears in the system32 folder.

 

by: orangutangPosted on 2007-11-30 at 09:35:40ID: 20383699

Did you scan with SUPERAntiSpyware? I'm not sure how to fix:
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\regwiz.exe,
Have you tried checking it and fixing it in HijackThis? I think you should be able to remove the entire line.

 

by: orangutangPosted on 2007-11-30 at 09:37:24ID: 20383714

Actually, open regedit to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
and make sure the "Userinit" value is:
C:\WINDOWS\system32\userinit.exe,
I'm not sure why it says "system.ini", though.

 

by: wgrogersPosted on 2007-11-30 at 11:44:04ID: 20384733

I have not scanned with SAS.  Scanned with Kaspersky.  Don't want to modify anything unless you're sure what it is and what it will affect.  I'm not all that experienced with the effects of changing and deleting these kinds of things so want to avoid more problems.  I don't understand though why running sfc /scannow with the OS disc didn't change the "registration"?

Anyway, thanks for help.

 

by: orangutangPosted on 2007-11-30 at 12:18:33ID: 20385004

Okay, open regedit to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
Right-click the key, click "Export", save the backup with any name you want.
Make sure the "Userinit" value is:
C:\WINDOWS\system32\userinit.exe,

 

by: wgrogersPosted on 2007-11-30 at 13:01:57ID: 20385291

Well what do you know?  I changed the registry value and voilà!  No more pop up!!  Best points I've spent in a while.  Thank you for your help.

20120131-EE-VQP-002

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