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9.4

How to get to Recovery Console on Dell XPS 400

Asked by tplaya07 in Windows XP Operating System, General Laptop, Personal Computers

Tags: Microsoft, Windows XP

I am working on a Dell XPS 400 for a friend of mine. The computer just started hanging at the loading XP screen. When I try Safe Mode, it hangs at the Mup.sys file. I ran Dell's built-in diagnostic utility at bootup and it gave an error on the hard drive that "Uncorrectable data error or media is write protected." I am assuming that I have some bad sectors on the HD.
I have already run Knoppix which allowed me to access the HD no problem and recover the essential files for my friend, but I really don't want to do a clean install unless I absolutely have to. I would rather run some more utitlies on it first (fixmbr, fixboot, chkdsk, etc.)....HOWEVER, I cannot for the life of me find a way to get to any sort of Recovery Console. I tried Ctrl+F11 which only offered a full system restore back to it's factory state, I also tried F12 to get into the boot menu which has some of Dell's Utilities, but no Recovery Console. And I tried booting from a regular Windows XP CD, but it claimed that it could not find any hard disks....is this because it's a SATA hard drive?? PLEASE HELP
[+][-]02/21/08 11:14 AM, ID: 20950840Accepted Solution

Your question has an Asker Certified™ answer! tplaya07 verified that this solution worked for them--which means it will likely work for you, too. Click to view the solution free for 30-days now.

About this solution

Zones: Windows XP Operating System, General Laptop, Personal Computers
Tags: Microsoft, Windows XP
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Solution Provided By: and235100
Participating Experts: 3
Solution Grade: A
 
[+][-]02/21/08 11:16 AM, ID: 20950857Assisted Solution

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[+][-]02/21/08 11:25 AM, ID: 20950940Author Comment

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[+][-]02/21/08 11:28 AM, ID: 20950976Expert Comment

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[+][-]02/21/08 11:40 AM, ID: 20951081Author Comment

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[+][-]02/21/08 11:43 AM, ID: 20951107Expert Comment

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