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7.4

Computer restarting for no reason

Asked by ArtG2521 in Windows XP Operating System, Miscellaneous Hardware

I have a client computer that is blowing off every so often by itself right in the middle of doing something minor like a Word doc.  I hit the reset botton and saw it do it 2 more times as soon as it got to the desktop.  I shut it down and cold booted it and, for now, it seems ok.  I have some error messages for you to look at (see below).  Some messages were no longer in the temp folder to retrieve.  Is this because I chose not to send to Microsoft?  No viruses, I suspect driver issues.  Anyway, what do you make of this info and what to do?

#1 serious error
Error signature:
BCCode : 10000050     BCP1 : FFFFFFF4     BCP2 : 00000000     BCP3 : 805BD47B
BCP4 : 00000000     OSVer : 5_1_2600     SP : 2_0     Product : 768_1  


#2 serious error
Error signature:
BCCode : 1000008e     BCP1 : C0000005     BCP2 : BF8028AA     BCP3 : EBCB3C30
BCP4 : 00000000     OSVer : 5_1_2600     SP : 2_0     Product : 768_1

Winlogon.exe error:
Error sig:
EventType : BEX     P1 : winlogon.exe     P2 : 0.0.0.0     P3 : 00000000    
P4 : unknown     P5 : 0.0.0.0     P6 : 00000000     P7 : 00000000    
P8 : c0000005     P9 : 00000008


Other info:
Server=watson.microsoft.com
UI LCID=1033
Flags=1696080
Brand=WINDOWS
TitleName=Microsoft Windows
DigPidRegPath=HKLM\Software\Microsoft\Windows NT\CurrentVersion\DigitalProductId
ErrorText=A log of this error has been created.
HeaderText=The system has recovered from a serious error.
Stage2URL=
Stage2URL=/dw/bluetwo.asp?BCCode=10000050&BCP1=FFFFFFF4&BCP2=00000000&BCP3=805BD47B&BCP4=00000000&OSVer=5_1_2600&SP=2_0&Product=768_1
DataFiles=C:\DOCUME~1\Monica\LOCALS~1\Temp\WER4ac8.dir00\Mini030108-01.dmp|C:\DOCUME~1\Monica\LOCALS~1\Temp\WER4ac8.dir00\sysdata.xml
ErrorSubPath=blue
DirectoryDelete=C:\DOCUME~1\Monica\LOCALS~1\Temp\WER4ac8.dir00

More:
Server=watson.microsoft.com
UI LCID=1033
Flags=1672016
Brand=WINDOWS
TitleName=winlogon.exe
DigPidRegPath=HKLM\Software\Microsoft\Windows NT\CurrentVersion\DigitalProductId
ErrorText=This error occurred on 3/1/2008 at 10:20:45 AM.
HeaderText=winlogon.exe encountered a problem and needed to close.
Stage1URL=
Stage1URL=/StageOne/Generic/BEX/winlogon_exe/0_0_0_0/00000000/unknown/0_0_0_0/00000000/00000000/c0000005/00000008.htm
Stage2URL=
Stage2URL=/dw/GenericTwo.ASP?EventType=BEX&P1=winlogon.exe&P2=0.0.0.0&P3=00000000&P4=unknown&P5=0.0.0.0&P6=00000000&P7=00000000&P8=c0000005&P9=00000008
DataFiles=C:\WINDOWS\PCHealth\ErrorRep\UserDumps\winlogon.exe.20080301-152045-00.mdmp|C:\DOCUME~1\Monica\LOCALS~1\Temp\WER4985.dir00\appcompat.txt
ErrorSubPath=Generic\BEX\winlogon.exe\0.0.0.0\00000000\unknown\0.0.0.0\00000000\00000000\c0000005\00000008
DirectoryDelete=C:\DOCUME~1\Monica\LOCALS~1\Temp\WER4985.dir00
[+][-]03/01/08 11:38 AM, ID: 21023137Expert Comment

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[+][-]03/02/08 07:38 AM, ID: 21026313Author Comment

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[+][-]03/02/08 12:53 PM, ID: 21027505Accepted Solution

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About this solution

Zones: Windows XP Operating System, Miscellaneous Hardware
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Solution Provided By: ArtG2521
Participating Experts: 5
Solution Grade: A
 
 
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