Question

Request for help with dump BSOD 0x0000000A

Asked by: TheTechnicalDoctor

Recieved a BSOS 0X0000000A and attached a dump via the EE files.  Need help finding the cause.

Will post link info

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Asked On
2008-03-18 at 12:43:43ID23251521
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MS

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Xp

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Topic

Windows XP Operating System

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Answers

 

by: TheTechnicalDoctorPosted on 2008-03-18 at 12:46:08ID: 21155028

Dump fie is here:

View all files for Question ID: 23251521
http://www.ee-stuff.com/Expert/Upload/viewFilesQuestion.php?qid=23251521

Direct link to your file
http://www.ee-stuff.com/Expert/Upload/getFile.php?fid=6980
 
 

 

by: GeisrudPosted on 2008-03-18 at 12:53:12ID: 21155081

Info on 0xA here: http://msdn2.microsoft.com/en-gb/library/ms793589.aspx
Of note: "The error that generates this bug check usually occurs after the installation of a faulty device driver, system service, or BIOS."

..have you installed any software or updates recently?

 

by: TheTechnicalDoctorPosted on 2008-03-18 at 12:55:19ID: 21155099

Ah, new version of spybot?

 

by: and235100Posted on 2008-03-18 at 12:58:47ID: 21155124

Check for updated drivers - motherboard, graphics and any for add-in PCI cards.

(part of the analysis)
READ_ADDRESS:  fffffffc

CURRENT_IRQL:  2

FAULTING_IP:
nt!KiInsertTimerTable+2f
804dbe7b 3b51fc          cmp     edx,dword ptr [ecx-4]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  DRIVER_FAULT

BUGCHECK_STR:  0xA


STACK_TEXT:  
ba4ca998 804dbe7b badb0d00 000000ab 00000000 nt!KiTrap0E+0x233
ba4caa14 804dbeff ffb3b4c0 ffffffff 1a1a6006 nt!KiInsertTimerTable+0x2f
ba4caa30 804d8afa ffb3b4c0 ffffffff 00000000 nt!KiInsertTreeTimer+0x7d
ba4caa60 804e486c 00000000 00000000 00000000 nt!KeWaitForSingleObject+0x161
ba4caa98 804e489e 804dcbe4 00000001 ba4caad4 nt!ExpWaitForResource+0x2f
ba4caaa8 bf800afe 8a269898 00000001 bf801172 nt!ExAcquireResourceExclusiveLite+0x6f
ba4caab4 bf801172 804dcbe4 00000001 00000000 win32k!EnterCrit+0x14
ba4caad4 bf88dba7 00000022 006dfff4 bf801077 win32k!TimersProc+0x10
ba4cad30 bf8725df ba4da490 00000002 ba4cad54 win32k!RawInputThread+0x634
ba4cad40 bf80109a ba4da490 ba4cad64 006dfff4 win32k!xxxCreateSystemThreads+0x60
ba4cad54 804de7ec 00000000 00000022 00000000 win32k!NtUserCallOneParam+0x23
ba4cad54 7c90eb94 00000000 00000022 00000000 nt!KiFastCallEntry+0xf8
WARNING: Frame IP not in any known module. Following frames may be wrong.
00000000 00000000 00000000 00000000 00000000 0x7c90eb94

 

by: and235100Posted on 2008-03-18 at 12:59:55ID: 21155132

Try using System Restore to a point where the problem didn't occur:
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/systemrestore.mspx

 

by: TheTechnicalDoctorPosted on 2008-03-18 at 13:03:00ID: 21155164

This is a toshiba laptop.  I will try the restore route.

 

by: cpc2004Posted on 2008-03-18 at 22:42:01ID: 21158763

From the stack trace, your windows is crashed at windows timer routine and this is the syptom of hardware problem. I believe that the ram is bad.  You have another thread with similar problem.
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_23236736.html

 

by: TheTechnicalDoctorPosted on 2008-03-19 at 06:47:38ID: 21161460

I will also take under advisement the ram comment.  I will switch the two chips around and run a test.  I will report back.

20120131-EE-VQP-002

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