The external smtp is correct, how to track the message in exchange?
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Exchange not processing external mail
Hello, on a machine running windows 2003 SBS SP2, and exchange with GFI, there is a problem with processing external mail for only one user. When somebody inside the company sent an email to that person it is been processed Ok, but not the external emails. When I open the GFI monitor it says that the test email is received and processed ok, but nothing comes to the user inbox.
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Answers
View this article under message tracking for instructions on enabling it.
http://support.microsoft.c
as you can read the engine failed to deliver the message you might want to check the following
1-disable GFI might be the cause of the problem for this user
2-check the while list in GFI
3-check what the contents of the mail might have sex or spam and that is the reason it is not being delivered
4-remove the user and create a new one
I see the message you tracked did in fact have SPAM in the subject line. This problem can be caused by GFI. Disabling GFI and testing should be tried as mentioned by amriotus and exchgen above.
http://kbase.gfi.com/showa
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by: epohlPosted on 2008-03-26 at 07:26:26ID: 21211925
Have you double checked the users external smtp address to make sure it is correct? Also have you tried message tracking in exchange to see if it was delivered to the mailbox?